Privitize VPN and Searchou malware won't go away. Need help!

lx421 · June 30, 2013

Hello,

I made the mistake of downloading malware onto my computer. No programs (like rougekiller, hitman, malwarebytes) can remove it completely. When I open my browsers (Chrome, IE, etc...) It starts up with searchou.com in the address bar and then goes to the homepage. My whole computer now runs a little slower and I don't want to trust anything it does.This is all i have noticed. I came here and followed these steps( >> http://forums.malwarebytes.org//index.php?showtopic=9573 ) and now I have the .txt saved. What is the next step?

MrCharlie · June 30, 2013

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

lx421 · July 1, 2013

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16490 BrowserJavaVersion: 10.13.2

Run by Admin at 12:04:52 on 2013-06-30

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.10174.8463 [GMT -7:00]

.

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\system32\atiesrxx.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\atieclxx.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Windows\SysWOW64\ASGT.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\SysWOW64\PnkBstrA.exe

C:\Program Files (x86)\Google\Update\1.3.21.145\GoogleCrashHandler.exe

C:\Program Files (x86)\Tenda\Common\RaRegistry.exe

C:\Program Files (x86)\Tenda\Common\RaRegistry64.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Google\Update\1.3.21.145\GoogleCrashHandler64.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Program Files\Zune\ZuneLauncher.exe

C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe

C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe

C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\WUDFHost.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Windows\System32\svchost.exe -k secsvcs

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

mWinlogon: Userinit = userinit.exe

BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files (x86)\McAfee Security Scan\3.0.318\McAfeeMSS_IE.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: Yontoo: {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo\YontooIEClient.dll

uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe

uRun: [ApplePhotoStreams] C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe

mRun: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60

mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\3.0.318\SSScheduler.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

Trusted Zone: clonewarsadventures.com

Trusted Zone: freerealms.com

Trusted Zone: soe.com

Trusted Zone: sony.com

TCP: NameServer = 209.18.47.61 209.18.47.62

TCP: Interfaces\{0CEEB986-C8C8-4A51-963B-A575F022B823} : DHCPNameServer = 209.18.47.61 209.18.47.62

TCP: Interfaces\{558C80A9-3FE5-4E54-ABA7-472C1FBA72F5} : DHCPNameServer = 209.18.47.61 209.18.47.62

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

SSODL: WebCheck - <orphaned>

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.116\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL

x64-Run: [CmPCIaudio] C:\Windows\syswow64\RunDll32.exe C:\Windows\Syswow64\CMICNFG3.dll,CMICtrlWnd

x64-Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

x64-SSODL: WebCheck - <orphaned>

x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL

.

============= SERVICES / DRIVERS ===============

.

R0 iaStorA;iaStorA;C:\Windows\System32\drivers\iaStorA.sys [2013-2-16 647736]

R0 iaStorF;iaStorF;C:\Windows\System32\drivers\iaStorF.sys [2013-2-16 28216]

R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2012-9-27 239616]

R2 ASGT;ASGT;C:\Windows\SysWOW64\ASGT.exe [2012-1-17 55296]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-2-16 14904]

R2 RalinkRegistryWriter;Ralink Registry Writer;C:\Program Files (x86)\Tenda\Common\RaRegistry.exe [2013-2-18 193888]

R2 RalinkRegistryWriter64;Ralink Registry Writer 64;C:\Program Files (x86)\Tenda\Common\RaRegistry64.exe [2013-2-18 211808]

R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2013-2-28 96896]

R3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;C:\Windows\System32\drivers\e1k62x64.sys [2009-11-6 293552]

R4 IOMap;IOMap;C:\Windows\System32\drivers\IOMap64.sys [2013-2-28 23680]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\3.0.318\McCHSvc.exe [2013-2-5 235216]

S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-2-19 59392]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-2-18 1255736]

.

=============== Created Last 30 ================

.

2013-06-30 03:22:49 9552976 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{B50463D9-EEC9-46D7-A80F-71A0871D9B56}\mpengine.dll

2013-06-29 19:14:02 -------- d-----w- C:\ProgramData\HitmanPro

2013-06-26 03:18:43 -------- d-----w- C:\Users\Admin\AppData\Roaming\uTorrent

2013-06-25 23:30:44 -------- d-----w- C:\Users\Admin\AppData\Roaming\DownLite

2013-06-13 01:06:49 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69

2013-06-13 01:06:49 -------- d-----w- C:\Program Files\iTunes

2013-06-13 01:06:49 -------- d-----w- C:\Program Files\iPod

2013-06-13 01:06:49 -------- d-----w- C:\Program Files (x86)\iTunes

2013-06-13 01:00:54 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin5.dll

2013-06-13 01:00:54 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin4.dll

2013-06-13 01:00:54 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin3.dll

2013-06-13 01:00:54 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin2.dll

2013-06-13 01:00:54 159744 ----a-w- C:\Program Files (x86)\Internet Explorer\Plugins\npqtplugin.dll

2013-06-12 01:11:09 30720 ----a-w- C:\Windows\System32\cryptdlg.dll

2013-06-12 01:11:09 24576 ----a-w- C:\Windows\SysWow64\cryptdlg.dll

2013-06-04 02:54:09 -------- d-----w- C:\Users\Admin\AppData\Roaming\System

2013-06-04 02:54:07 -------- d-----w- C:\Users\Admin\AppData\Local\Universe Sandbox

2013-06-04 02:54:06 -------- d-sh--w- C:\Users\Admin\AppData\Roaming\wyUpdate AU

2013-06-04 02:53:49 4379984 ----a-w- C:\Windows\SysWow64\D3DX9_40.dll

.

==================== Find3M ====================

.

2013-06-12 20:07:42 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-06-12 20:07:42 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-05-17 03:09:56 2312704 ----a-w- C:\Windows\System32\jscript9.dll

2013-05-17 03:02:29 1392128 ----a-w- C:\Windows\System32\wininet.dll

2013-05-17 03:01:13 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2013-05-17 02:56:09 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2013-05-17 02:56:00 599040 ----a-w- C:\Windows\System32\vbscript.dll

2013-05-17 02:51:27 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2013-05-16 22:39:39 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-05-16 22:28:26 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-05-16 22:27:30 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2013-05-16 22:21:37 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2013-05-16 22:20:30 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll

2013-05-16 22:16:57 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2013-05-14 01:35:50 76888 ----a-w- C:\Windows\SysWow64\PnkBstrA.exe

2013-05-14 01:35:27 281808 ----a-w- C:\Windows\SysWow64\PnkBstrB.xtr

2013-05-14 01:35:27 281808 ----a-w- C:\Windows\SysWow64\PnkBstrB.exe

2013-05-13 05:51:01 184320 ----a-w- C:\Windows\System32\cryptsvc.dll

2013-05-13 05:51:00 1464320 ----a-w- C:\Windows\System32\crypt32.dll

2013-05-13 05:51:00 139776 ----a-w- C:\Windows\System32\cryptnet.dll

2013-05-13 05:50:40 52224 ----a-w- C:\Windows\System32\certenc.dll

2013-05-13 04:45:55 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll

2013-05-13 04:45:55 1160192 ----a-w- C:\Windows\SysWow64\crypt32.dll

2013-05-13 04:45:55 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll

2013-05-13 03:43:55 1192448 ----a-w- C:\Windows\System32\certutil.exe

2013-05-13 03:08:10 903168 ----a-w- C:\Windows\SysWow64\certutil.exe

2013-05-13 03:08:06 43008 ----a-w- C:\Windows\SysWow64\certenc.dll

2013-05-08 06:39:01 1910632 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2013-05-02 09:06:08 278800 ------w- C:\Windows\System32\MpSigStub.exe

2013-05-01 10:59:12 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx

2013-05-01 10:59:12 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts

2013-04-26 05:51:36 751104 ----a-w- C:\Windows\System32\win32spl.dll

2013-04-26 04:55:21 492544 ----a-w- C:\Windows\SysWow64\win32spl.dll

2013-04-13 05:49:23 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49:19 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49:19 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49:19 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45:16 474624 ----a-w- C:\Windows\apppatch\AcSpecfc.dll

2013-04-13 04:45:15 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll

2013-04-12 14:45:08 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys

2013-04-10 06:01:54 265064 ----a-w- C:\Windows\System32\drivers\dxgmms1.sys

2013-04-10 06:01:53 983400 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys

2013-04-10 03:30:50 3153920 ----a-w- C:\Windows\System32\win32k.sys

.

============= FINISH: 12:05:15.04 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Professional

Boot Device: \Device\HarddiskVolume1

Install Date: 2/13/2013 6:53:33 PM

System Uptime: 6/30/2013 11:24:18 AM (1 hours ago)

.

Motherboard: Dell Inc. | | 0C27VV

Processor: Intel® Core2 Duo CPU E8500 @ 3.16GHz | CPU | 3166/1333mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 466 GiB total, 316.076 GiB free.

D: is CDROM ()

F: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP71: 6/18/2013 8:04:08 PM - Windows Update

RP72: 6/25/2013 6:36:43 AM - Windows Update

RP73: 6/28/2013 1:30:20 PM - Windows Update

RP74: 6/29/2013 8:09:57 PM - Restore Operation

RP75: 6/29/2013 8:21:32 PM - Windows Update

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader XI (11.0.03)

AMD APP SDK Runtime

AMD Catalyst Install Manager

Antichamber

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Armada 2526 Gold Edition

ASUS GPU Tweak

Battlefield 2142 Deluxe Edition

Bonjour

C-Media PCI Audio Device

Catalyst Control Center

Catalyst Control Center - Branding

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

Catalyst Control Center Profiles Desktop

ccc-utility64

CCC Help English

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

Command and Conquer: Red Alert 3 - Uprising

Counter-Strike

Counter-Strike: Source

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

GameSpy Comrade

Google Chrome

Google Update Helper

HydraVision

iCloud

Intel® Rapid Storage Technology

IrfanView (remove only)

iTunes

Java 7 Update 13

Java Auto Updater

Kerbal Space Program

Left 4 Dead 2

LIMBO

McAfee Security Scan Plus

MechWarrior Online

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Groove MUI (English) 2010

Microsoft Office InfoPath MUI (English) 2010

Microsoft Office Office 64-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Professional Plus 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 64-bit MUI (English) 2010

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Word MUI (English) 2010

Microsoft Silverlight

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

My Game Long Name

NVIDIA PhysX

OpenTTD 1.2.3

Origin

PlanetSide 2

PunkBuster Services

QuickTime

RollerCoaster Tycoon 2 Triple Thrill Pack

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition

Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition

Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition

Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition

Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition

Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition

Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition

Steam

System Requirements Lab for Intel

Team Fortress 2

Tenda Wireless LAN Card

Universe Sandbox

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553092)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

Windows Mobile Device Updater Component

Zune

Zune Language Pack (CHS)

Zune Language Pack (CHT)

Zune Language Pack (CSY)

Zune Language Pack (DAN)

Zune Language Pack (DEU)

Zune Language Pack (ELL)

Zune Language Pack (ESP)

Zune Language Pack (FIN)

Zune Language Pack (FRA)

Zune Language Pack (HUN)

Zune Language Pack (IND)

Zune Language Pack (ITA)

Zune Language Pack (JPN)

Zune Language Pack (KOR)

Zune Language Pack (MSL)

Zune Language Pack (NLD)

Zune Language Pack (NOR)

Zune Language Pack (PLK)

Zune Language Pack (PTB)

Zune Language Pack (PTG)

Zune Language Pack (RUS)

Zune Language Pack (SVE)

.

==== Event Viewer Messages From Past Week ========

.

6/30/2013 11:24:19 AM, Error: iaStorA [4102] - Error log: Smart event occured on disk :JPB511HA1M8RYB

6/29/2013 7:41:26 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR3.

6/29/2013 1:08:15 PM, Error: Service Control Manager [7024] - The HitmanPro 3.7 Crusader (Boot) service terminated with service-specific error The operation completed successfully..

6/28/2013 5:00:25 PM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk1\DR1.

6/26/2013 4:24:21 PM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

6/25/2013 8:05:30 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

6/25/2013 8:04:53 PM, Error: Application Popup [1060] - \??\C:\ComboFix\catchme.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

6/25/2013 7:59:52 PM, Error: Service Control Manager [7034] - The ASGT service terminated unexpectedly. It has done this 1 time(s).

.

==== End Of File ===========================

RogueKiller V8.6.1 _x64_ [Jun 29 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Admin [Admin rights]

Mode : Scan -- Date : 07/01/2013 11:04:47

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ATA Hitachi HDS72105 SCSI Disk Device +++++

--- User ---

[MBR] 1fd2812e5779d834c95161a0a69faaf8

[bSP] 5bccb940c1243ac00bb1333e23aec7ae : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 476838 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[0]_S_07012013_110447.txt >>

RKreport[0]_S_06302013_001842.txt

I appreciate your time.

MrCharlie · July 1, 2013

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.
You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:
/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

lx421 · July 1, 2013

# AdwCleaner v2.303 - Logfile created 07/01/2013 at 13:18:17

# Updated 08/06/2013 by Xplode

# Operating system : Windows 7 Professional Service Pack 1 (64 bits)

# User : Admin - ADMIN-PC

# Boot Mode : Normal

# Running from : C:\Users\Admin\Downloads\adwcleaner (1).exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\Program Files (x86)\Yontoo

Folder Found : C:\ProgramData\Ask

Folder Found : C:\ProgramData\Tarma Installer

***** [Registry] *****

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Found : HKLM\SOFTWARE\Classes\AppID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}

Key Found : HKLM\SOFTWARE\Classes\AppID\YontooIEClient.DLL

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{D372567D-67C1-4B29-B3F0-159B52B3E967}

Key Found : HKLM\SOFTWARE\Classes\YontooIEClient.Api

Key Found : HKLM\SOFTWARE\Classes\YontooIEClient.Api.1

Key Found : HKLM\SOFTWARE\Classes\YontooIEClient.Layers

Key Found : HKLM\SOFTWARE\Classes\YontooIEClient.Layers.1

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{99066096-8989-4612-841F-621A01D54AD7}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\niapdbllcanepiiimjjndipklodoedlc

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Found : HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Found : HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}

Key Found : HKLM\SOFTWARE\Tarma Installer

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16490

[OK] Registry is clean.

-\\ Google Chrome v27.0.1453.116

File : C:\Users\Admin\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [3100 octets] - [30/06/2013 00:14:58]

AdwCleaner[R2].txt - [3041 octets] - [01/07/2013 13:18:17]

########## EOF - C:\AdwCleaner[R2].txt - [3101 octets] ##########

MrCharlie · July 1, 2013

Some adware found....lets clear it out.....

Please re-run AdwCleaner
Click on Delete button.
Confirm each time with OK if asked.
Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then.......

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

MrC

lx421 · July 1, 2013

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 7 Professional x64

Ran by Admin on Mon 07/01/2013 at 13:49:37.38

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{EBD2C638-1DCC-412C-BFCB-1C4F0CC88FF2}

~~~ Files

Successfully deleted: [File] C:\eula.1028.txt

Successfully deleted: [File] C:\eula.1031.txt

Successfully deleted: [File] C:\eula.1033.txt

Successfully deleted: [File] C:\eula.1036.txt

Successfully deleted: [File] C:\eula.1040.txt

Successfully deleted: [File] C:\eula.1041.txt

Successfully deleted: [File] C:\eula.1042.txt

Successfully deleted: [File] C:\eula.2052.txt

Successfully deleted: [File] C:\install.res.1028.dll

Successfully deleted: [File] C:\install.res.1031.dll

Successfully deleted: [File] C:\install.res.1033.dll

Successfully deleted: [File] C:\install.res.1036.dll

Successfully deleted: [File] C:\install.res.1040.dll

Successfully deleted: [File] C:\install.res.1041.dll

Successfully deleted: [File] C:\install.res.1042.dll

Successfully deleted: [File] C:\install.res.2052.dll

Successfully deleted: [File] C:\install.res.3082.dll

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Mon 07/01/2013 at 13:52:13.07

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

MrCharlie · July 1, 2013

Is it any better now??? MrC

lx421 · July 1, 2013

Yes. When the web browser starts, it goes straight to my homepage.

Where before it would go to searchou.com and then change to my homepage.

It runs better now.

Thank you so much!

MrCharlie · July 1, 2013

Great.....

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

lx421 · July 1, 2013

I run the program, and get this message.

UNSUPPORTED OPERATING SYSTEM! ABORTED!

MrCharlie · July 1, 2013

OK, try it in safe mode.....MrC

lx421 · July 1, 2013

Done in safe mode

Results of screen317's Security Check version 0.99.68

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 10

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Java 7 Update 13

Java version out of Date!

Adobe Flash Player 11.7.700.224

Adobe Reader XI

Google Chrome 27.0.1453.110

Google Chrome 27.0.1453.116

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:

````````````````````End of Log``````````````````````

MrCharlie · July 2, 2013

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

------------------------------------------

Java 7 Update 13 <----please update, should be Update 25
Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

----------------------------------------------

Google Chrome 27.0.1453.110 <-----OLD
Google Chrome 27.0.1453.116 <-----OK

You have old versions of Google Chrome on the system.
Please download and run OldChromeRemover.
@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

Maurice Naggar · July 3, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Privitize VPN and Searchou malware won't go away. Need help!

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