FBI Moneypak malware - broken laptop screen.

[upgrayedd]

I've been infected with the FBI Moneypak malware on a Windows 7laptop. My laptop screen is broken, and use a docking station and Monitor to use the machine. Because of the broken screen I can't get into Safe Mode.

Is there hope for me fixing this laptop?

[Maniac]

Hello upgrayedd and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[upgrayedd]

Maniac, The problem I have is that since the screen on the laptop is broken I can't enter the system recovery options, or more accurately can't see them. When I hit F8, I'm sure I get into the proper screen but I can't see anything. Until I get to the log on screen the Monitor doesn't work. And in Safe Mode, the laptop won't run the Monitor. I have 2 accounts set up on the laptop and the Administrator account is the one I am having trouble with, but the other account I can log into and everything works fine, but I don't have access to my files in the other account. Any help is appreciated... I just don't know if I have any options?

[Maniac]

You couldn't boot in Safe mode, nor Normal mode and you have a problem with FRST. You have no other option.

[upgrayedd]

Thanks for the help, I haven't tried FRST b/c I can't see in Safe Mode. Any chance of me getting through your instructions of running FRST, blind? I will give it a try by running it blind on the PC w/ the busted screen and on a working laptop simultaneously and assume I'm in the right spot. If this is impossible, I will purchase an "External Hard Drive Docking Station", recover my files, and continue to use the problem machine by logging into the working user (not Administrator).

[Maniac]

Too many steps to do them blind.

[AdvancedSetup]

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