White Screen Malware

[jcooney32]

Recently I got the White Screen Malware where my windows vista will load and then the whole screen goes white and all I have is my cursor. I know that using malwarebytes in safe mode I can get rid of this problem. I shut down my computer and hit f8 to get to the boot menu and I went into safe mode. As soon as I logged in to safe mode my computer immediately restarted. Now whenever I hit f8 I am prompted with "Windows Boot Manager" and it says"choose operating system to start". My only option is Windows Vista or go to "Windows Memory Diagnostics" . I ran the diagnostics and it found no problems. After trying to restart and press f8 I was able to bring up the safe mode option two more times but it did the same thing after I logged into safe mode, restarting.

I have my windows vista cd, but the computer has been really crappy about reading cds for a few years now. Like I said earlier Windows loads fine, but the malware prevents me from doing anything, and I cant get my computer into safe mode to get rid of the malware.

Any help is appreciated, thanks

Edited April 11, 2013 by AdvancedSetup
corrected a typo that was a bit off

[MrCharlie]

Welcome to the forum, see if you can do this:

1. Please download Farbar Recovery Scan Tool and save it to a flash drive.
   Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
   Plug the flash drive into the infected PC.
   
2. If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
   If you are using Vista or Windows 7 enter System Recovery Options.
   To enter System Recovery Options from the Advanced Boot Options:
   
   • Restart the computer.
     
   • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
     
   • Use the arrow keys to select the Repair your computer menu item.
     
   • Select US as the keyboard language settings, and then click Next.
     
   • Select the operating system you want to repair, and then click Next.
     
   • Select your user account an click Next.
     

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

MrC

• On the System Recovery Options menu you will get the following options:
  
  • 
    
    • 
      Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
      Select Command Prompt
      Once in the Command Prompt:
      

    [*]In the command window type in notepad and press Enter.

    [*]The notepad opens. Under File menu select Open.

    [*]Select "Computer" and find your flash drive letter and close the notepad.

    [*]In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

    [*]The tool will start to run.

    [*]When the tool opens click Yes to disclaimer.

    [*]Press Scan button.

    [*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[jcooney32]

I downloaded the software, plugged the flashdrive into the infected computer, restarted it, hit f8, and all I get is the white blinking underscore in the upper left hand corner

[MrCharlie]

Can you try the installation disc method. MrC

[jcooney32]

I have tried the installation disc and it wont load. I get the same message about starting windows vista or running a scan

[MrCharlie]

Can you burn a cd?? MrC

[jcooney32]

I was able to get the disc to work and when I go through "repair your computer" my user account doesn't show up it only says "other user" I clicked that and then entered my user account and password and it says it doesn't recognize it or it couldn't be contacted. Sorry, the disc just started working after I sent that last post.

[MrCharlie]

Can you burn a cd on another computer?? MrC

[jcooney32]

Yea the laptop Im on now has a cd burner

[MrCharlie]

Create an OTLPE disk and scan the system as outlined in the link below:

http://forums.malwarebytes.org/index.php?showtopic=120037&view=findpost&p=627789

MrC

[jcooney32]

I thought this may happen, I try to boot from a CD and it says "no boot device availible. My disk reader was crappy to begin with and hardly read any cds or dvds...so that maybe the problem.

[MrCharlie]

If you have it set to boot from the cd it should work.

You have to do something so we can boot up a cd.

MrC

[jcooney32]

I was playing around last night and I was able to enter safe mode with the command prompt. Once in there I was able to start the task manager and I opened the c drive and open malwarebytes. It ran found numerous problems and restarted and the computer works fine again. I'm writing this from the infected computer. After work today I am going to run a few more programs including malwarebytes again to make sure everything is off this computer.

Thanks for all your help.

[MrCharlie]

OK...Start Here:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Removing malware can be unpredictable...things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!