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Changing home page and slow down

MCHayes
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MCHayes

MCHayes

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Woke up this morning to find that my homepage in Chrome keeps changing to askcom.info Went through and did the usual changing it back in settings and changing the search engines and it would just keep going back. Downloaded Malwarebytes and ran it to find something called computer.exe in my Users file. Looked in it and couldn't find it anywhere and Malwarebytes said it was removed but as soon as I restart it keeps coming back. Came here and found this section. Here are all the files I have so far.

Any help would be greatly appreciated.

dds.txt

attach.txt

MBAM-log-2013-04-02 (09-47-11).txt

RKreport1_S_04022013_02d0937.txt

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MrCharlie

MrCharlie

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Welcome to the forum.

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Run : HIDOMATZU-PC (C:\Users\Michael\AppData\Roaming\Computer.exe) [-] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1208919601-1685033748-3871359973-1001[...]\Run : HIDOMATZU-PC (C:\Users\Michael\AppData\Roaming\Computer.exe) [-] -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Processes tab and put a check next to these and uncheck the rest. (if found)

[sUSP PATH] Computer.exe -- C:\Users\Michael\AppData\Roaming\Computer.exe [-] -> KILLED [TermProc]

Now click Delete on the right hand column under Options

----------------------

Then................

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

MrC

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MrCharlie

MrCharlie

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Where's the log from AdwCleaner??

I didn't ask you to run MB, but looks like you didn't fix it:

Files Detected: 1

C:\Users\Michael\AppData\Roaming\Computer.exe (Trojan.Agent) -> No action taken.

---------------------

Make this tweak with MB: (but don't run it yet)

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Post the log from AdwCleaner......MrC

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MrCharlie

MrCharlie

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Looks like you already ran AdwCleaner???

-------------------

Please download OTL from one of the links below:

http://oldtimer.geekstogo.com/OTL.exe

http://www.itxassociates.com/OT-Tools/OTL.exe

http://oldtimer.geekstogo.com/OTL.com (<---renamed version)

Save it to your desktop.

Double click on the icon on your desktop.

Click the Scan All Users checkbox.

Push the Quick Scan button.

The scan will take about 10 minutes...depends on your hard drive size.

Two reports will open, copy and paste them in a reply here: (or attach them as .txt files)

OTL.txt <-- Will be opened

Extra.txt <-- Will be minimized

MrC

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MrCharlie

MrCharlie

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OK.......

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

MrC

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MrCharlie

MrCharlie

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Log looks much better, let just clean these up.............

Please do this:

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in bold:

:OTL

O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O30 - LSA: Security Packages - (livessp) - File not found

:Commands

[EMPTYJAVA]

[emptytemp]

[EMPTYFLASH]

[*]Then click the Run Fix button at the top

[*]Let the program run unhindered, when done it will say "Fix Complete press ok to open the log"

[*]Please post that log in your next reply. Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTL\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

MrC

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MrCharlie

MrCharlie

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Great.....

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

MrC

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MCHayes

MCHayes

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Results of screen317's Security Check version 0.99.61

x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

McAfee Anti-Virus and Anti-Spyware

Windows Defender

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

Adobe Reader XI

Google Chrome 25.0.1364.172

Google Chrome 26.0.1410.43

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: %

````````````````````End of Log``````````````````````

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MrCharlie

MrCharlie

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Looks OK, just have an old version of Chrome on the system:

Google Chrome 25.0.1364.172 <---OLD

Google Chrome 26.0.1410.43 <---OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7 users must use “Run As Administrator.”

---------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Maurice Naggar

Maurice Naggar

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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