Chitika Pop-ups and System Slowdown..Malwarebytes Pro not detecting anything

[evenanne]

Please excuse my computer illiteracy. I am having Chitika pop-ups and I believe my system may have been hijacked. When I go to sign into my different email accounts or go to pay bills or whatever, I see this strange symbol appear in the pwd field. Maybe I'm paranoid. I have downloaded Malwarebytes Pro and every kind of antivirus you can think of...they detect nothing and I still get the Chitika pop-ups and my system has slowed down noticeably. I followed the directions from one of your post about creating a DDS.txt and Attach.txt logs for help. Can someone help me. I took my computer to professionals but they want to completely wipe the computer clean for $200. Then they get mad when I remind them I can do that myself. Any help is greatly appreciated. By the way, I am running Win 7 x64. DDS.txt: dds.txt Attach.txt: attach.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Removing malware can be unpredictable

...things can go very wrong!

Backup

any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[evenanne]

^{Thank you so much for your reply. I did as I was told and here are the results from the RogueKiller scan:}

^{RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy}

^{mail : tigzyRK<at>gmail<dot>com}

^{Feedback : http://www.geekstogo...13-roguekiller/}

^{Website : http://tigzy.geeksto...roguekiller.php}

^{Blog : http://tigzyrk.blogspot.com/}

^{Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version}

^{Started in : Normal mode}

^{User : ABB [Admin rights]}

^{Mode : Scan -- Date : 03/29/2013 21:32:49}

^{| ARK || FAK || MBR |}

^{¤¤¤ Bad processes : 0 ¤¤¤}

^{¤¤¤ Registry Entries : 4 ¤¤¤}

^{[TASK][sUSP PATH] {5F6010C8-60E5-41f3-BF5B-C3AF5DBE12D4} : "C:\ProgramData\Carbonite\Carbonite Backup\CarboniteUpgrade.exe" /silent $(Arg0) [x] -> FOUND}

^{[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND}

^{[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND}

^{[sCREENSV][sUSP PATH] HKCU\[...]\Desktop (C:\Users\ABB\Desktop\dds.scr) [-] -> FOUND}

^{¤¤¤ Particular Files / Folders: ¤¤¤}

^{¤¤¤ Driver : [NOT LOADED] ¤¤¤}

^{¤¤¤ Infection : Mal.Hosts ¤¤¤}

^{¤¤¤ HOSTS File: ¤¤¤}

^{--> C:\Windows\system32\drivers\etc\hosts}

^{127.0.0.1 localhost}

^{::1 localhost}

^{95.211.0.119 www.google-analytics.com.}

^{95.211.0.119 ad-emea.doubleclick.net.}

^{95.211.0.119 www.statcounter.com.}

^{93.115.241.27 www.google-analytics.com.}

^{93.115.241.27 ad-emea.doubleclick.net.}

^{93.115.241.27 www.statcounter.com.}

^{¤¤¤ MBR Check: ¤¤¤}

^{+++++ PhysicalDrive0: ST9500325AS +++++}

^{--- User ---}

^{[MBR] 9d490dd7e6adfb6a473e12293cc8b6b4}

^{[bSP] dea9defa67a18cc486b8c709b2ee22f0 : Windows Vista MBR Code}

^{Partition table:}

^{0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 101 Mo}

^{1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 212992 | Size: 20000 Mo}

^{2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 41172992 | Size: 456835 Mo}

^{User = LL1 ... OK!}

^{User = LL2 ... OK!}

^{Finished : << RKreport[1]_S_03292013_02d2132.txt >>}

^{RKreport[1]_S_03292013_02d2132.txt}</dot></at>

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes ..............

Click Fix Host on the right hand column under Options

--------------------------------------

Then........

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[evenanne]

Thanks for all your help so far. I followed your instructions exactly. However, Malwarebytes Anti-Rootkit could not find any malware on my system. I re-scanned it anyway. Again, no malware could be found. I went on the internet and the pop-ups are gone. However, I still seem t have some slowness, especially when my computer is starting. I have attached the logs from the Anti-Rootkit scan as directed. Thanks.

system-log.txt

mbar-log-2013-03-29 (23-17-03).txt

[MrCharlie]

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[evenanne]

Hey MrC,I did as instructed: Ran ComboFix, log is attached. Thanks.ComboFix Log 3.30.13.txt

[MrCharlie]

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

MrC

[evenanne]

Hi MrC. I downloaded Adaware and did the search as instructed; here is the log AdwCleanerR1.txt . Could not see any detrimental folders listed there. Nothing I care about. Thank you so much, my computer is already running like new!!! I think its running better than before I was infected, go figure. Please let me know what's next. Thanks.

[MrCharlie]

It's clean........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[evenanne]

OK MrC. Here is the log from SecurityCheck: Results of screen317's Security Check version 0.99.61

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Windows Firewall Disabled!

Bitdefender Antivirus

Antivirus up to date! (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

JavaFX 2.0.3

Java 7 Update 6

Java version out of Date!

````````Process Check: objlist.exe by Laurent````````

Bitdefender Bitdefender 2013 vsserv.exe

Bitdefender Bitdefender 2013 bdagent.exe

Bitdefender Bitdefender 2013 updatesrv.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 3%

````````````````````End of Log``````````````````````

[MrCharlie]

Java 7 Update 6 <---please update, should be Update 17

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

--------------------------

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!