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RisingSun
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MrCharlie

MrCharlie

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OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now.

MrC

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MrCharlie

MrCharlie

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Don't run away,,,,we have more to do:

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Removing malware can be unpredictable
...things can go very wrong!
Backup
any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>
Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>
Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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MrCharlie

MrCharlie

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OK...Looks Pretty Good, lets just run a couple of scans to be sure:

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

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RisingSun

RisingSun

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Okay, so i did the scan, and the rootkit did its magic and wiped the viruses. attached are the mbar logs (one that detected the malware and one from the second scan i did to make sure the computer is clean), as well as the system log.

also, when everything is aid and done and you ive me the "all clear", can I remove all of these programs from the computer? or even just throw them into a folder, or is getting rid of them a bad idea? your call...

-Mr. Sun

mbar-log-2013-03-13 (18-04-55).txt

mbar-log-2013-03-13 (18-20-45).txt

system-log.txt

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MrCharlie

MrCharlie

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We'll clean everything up when we're done.

Next..........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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RisingSun

RisingSun

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hey, sorry i have been inactive for a little bit. i ran the combofix, and the resulting log is posted below.

one thing that I think I should probably mention. i know this might of been my fault or i messed up or somthing, but after combofix was done, the log popped up, and after i closed it, explorer.exe stopped working and it sent the desktopnd explorer into a hang state. Internet Explorer was working though, but i rebooted the computer, and everything was fine. Just thought you should know though. hope that wasnt too much of a problem or anything.

-Mr. Sun

ComboFix.txt

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MrCharlie

MrCharlie

Posted
Posted

Looks Good...Next:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

MrC

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RisingSun

RisingSun

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I have been away from the computer over the weekend. Sorry about the late reply.

The log is attached below. What is that "softonic" thing? It could be that my mom was downloading some sketchy stuff and put a program on the computer without my knowing, but I swear ive never seen that before. Comments on that?

SPRING BREAAAAAAAK AWWWW YEA

-Mr. Sun

AdwCleanerR1.txt

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MrCharlie

MrCharlie

Posted
Posted
What is that "softonic" thing?

Adware toolbar, it's really not on your system...just some leftover registry entries.

--------------------------------

Please create a new system restore point before continuing.

Lots of adware found....lets clear it out.....

  1. Please re-run AdwCleaner
  2. Click on Delete button.
  3. Confirm each time with OK if asked.
  4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

MrC

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RisingSun

RisingSun

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Hey MrC,

Thanks for all of the help you have given me with the infected computer. I just wanted to let you know that I will be inactive for the next week (until about Saturday or Sunday) because I will be up in the mountains on vacation, and as a result, wont be able to access my moms comp for awhile. I will follow your instructions and get back to you as soon as I return. Again, thanks so much for the assistance thus far!

-Mr. Sun

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RisingSun

RisingSun

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Hi MrC,

I am back after my vacation skiing with my pals; sorry about the long period of inactivity!

Turns out that there are "new developements" as far as the infected computer goes. While I was gone, my mother was on the internet when a "defender alert" showed up and warned her of another trojan virus known as "Win32 Sirefef.AN". It gave her the option of removing the virus, and my mother, not realising that she shouldve waited for me to return, deleted it using the onscreen prompt from Windows Defender. when she told me this, i figured the best thing to do in the aftermath of this was to run the Malwarebytes software i had installed on her system. however, when i tried to run it, came up with an error message saying, "Product files are missing or corrupt. Please reinstall the product. PROGRAM_ERROR_MISSING_FILE (0, 0)" I figure that since ive never encountered that error before with malwarebytes, the "sirfef" thing must still be lingering on her computer still, or the alert that she saw may have been malicious itself. Im sorry that we have run into another problem, but is there any way that you can help us with this other mess? If so, it would be much appreciated.

Also, I figured that in light of the situation, we should probably put a raincheck on the cleanup that you wanted me to do before I left on break. But if you think it wouldnt be harmful or it might actually help in this situation, its your call either way.

-Mr. Sun

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MrCharlie

MrCharlie

Posted
Posted

OK........

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

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MrCharlie

MrCharlie

Posted
Posted

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

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RisingSun

RisingSun

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Hey MrC,

After talking with my mom about what she really needed from her computer, we have decided that since the computer is so cluttered up anyways, a hard reset of her computer would be the best thing we can do. Ive prepared an external hard drive for her important files and documents, and after downloading those things, we will wipe the computer. Thank you for your assistance and time through all of this, it was greatly appreciated!

-Mr.Sun

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Maurice Naggar

Maurice Naggar

Posted
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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