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Help Removing PUM.UserWload & Trojan.Ransom

oleary87

By oleary87
in Resolved Malware Removal Logs

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oleary87

oleary87

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Posted

Hi all

I've been infected with PUM.UserWLoad & Trojan.Ransom.

I've tried running MalwareBytes but these seem to be pretty stubborn and everytime I try to remove them they are showing again on the next scan.

Any help on removing this virus would be hugely appreciated. Thanks in advance.

Please see the DDS log below. Let me know if I need to do anything else.

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16457

Run by Matthew at 8:17:23 on 2013-02-25

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.3560.1634 [GMT 11:00]

.

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

============== Running Processes ===============

.

C:\windows\system32\lsm.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\system32\atiesrxx.exe

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\windows\system32\svchost.exe -k LocalService

C:\windows\system32\atieclxx.exe

C:\windows\system32\svchost.exe -k NetworkService

C:\windows\System32\spoolsv.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\IDT\WDM\AESTSr64.exe

C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Dell Wireless\Ath_CoexAgent.exe

C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

C:\windows\system32\taskhost.exe

C:\windows\system32\Dwm.exe

C:\windows\Explorer.EXE

C:\Program Files (x86)\Splunk\bin\splunkd.exe

C:\Program Files (x86)\Splunk\bin\splunkweb.exe

C:\windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\windows\system32\svchost.exe -k bthsvcs

C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe

C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe

C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AthBtTray.exe

C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Program Files (x86)\Dell\Stage Remote\StageRemoteService.exe

C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

svchost.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\windows\syswow64\svchost.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe

C:\windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_149.exe

C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe

C:\windows\system32\taskmgr.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uURLSearchHooks: uTorrentControl_v2 Toolbar: {7473b6bd-4691-4744-a82b-7854eb3d70b6} - C:\Program Files (x86)\uTorrentControl_v2\prxtbuTor.dll

mURLSearchHooks: uTorrentControl_v2 Toolbar: {7473b6bd-4691-4744-a82b-7854eb3d70b6} - C:\Program Files (x86)\uTorrentControl_v2\prxtbuTor.dll

uWindows: Load = C:\Users\Matthew\LOCALS~1\Temp\msguoaim.com

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: uTorrentControl_v2 Toolbar: {7473b6bd-4691-4744-a82b-7854eb3d70b6} - C:\Program Files (x86)\uTorrentControl_v2\prxtbuTor.dll

BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB: uTorrentControl_v2 Toolbar: {7473B6BD-4691-4744-A82B-7854EB3D70B6} - C:\Program Files (x86)\uTorrentControl_v2\prxtbuTor.dll

TB: uTorrentControl_v2 Toolbar: {7473b6bd-4691-4744-a82b-7854eb3d70b6} - C:\Program Files (x86)\uTorrentControl_v2\prxtbuTor.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -

uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

uRun: [Facebook Update] "C:\Users\Matthew\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

uRun: [Apple] C:\Users\Matthew\AppData\Roaming\4E86D4\4E86D4.exe

uRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2

mRun: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

mRun: [Dell Registration] C:\Program Files (x86)\System Registration\prodreg.exe /boot

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [AccuWeatherWidget] "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\start.umj" --startup

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe

mRunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll

LSP: mswsock.dll

DPF: {483EB14D-AF1C-4951-81B0-4E2B41829FF6} - hxxps://www.select2perform.com/cabs/QOLCheck.ocx

DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab

DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/121022/CTPID.cab

TCP: NameServer = 192.168.1.1

TCP: Interfaces\{2A42A798-C5F0-430A-9A1C-551968A5AFA4} : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{2A42A798-C5F0-430A-9A1C-551968A5AFA4}\75962756C6563737020527F6A6563647F627 : DHCPNameServer = 192.168.100.10

TCP: Interfaces\{2A42A798-C5F0-430A-9A1C-551968A5AFA4}\C496162702C4961627 : DHCPNameServer = 192.168.100.254

TCP: Interfaces\{2A42A798-C5F0-430A-9A1C-551968A5AFA4}\D41647865637F6E675962756C6563737 : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{D14A560F-B352-4454-9365-617E92964AA6} : DHCPNameServer = 192.168.1.1

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe

x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe

x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe

x64-Run: [stage Remote] C:\Program Files (x86)\Dell\Stage Remote\StageRemote.exe -Quiet

x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtvStack.exe"

x64-Run: [AthBtTray] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AthBtTray.exe"

x64-Run: [DellStage] "C:\Program Files (x86)\Dell Stage\Dell Stage\stage_primary.exe" "C:\Program Files (x86)\Dell Stage\Dell Stage\start.umj" --startup

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Matthew\AppData\Roaming\Mozilla\Firefox\Profiles\by9eox6e.default-1360996007857\

FF - prefs.js: browser.startup.homepage - hxxp://www.theage.com.au/

FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.135\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Matthew\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll

FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_149.dll

.

============= SERVICES / DRIVERS ===============

.

R0 amd_sata;amd_sata;C:\windows\System32\drivers\amd_sata.sys [2011-12-14 79488]

R0 amd_xata;amd_xata;C:\windows\System32\drivers\amd_xata.sys [2011-12-14 40064]

R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-12-14 89600]

R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2011-12-14 204288]

R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-7-14 361984]

R2 Atheros Bt&Wlan Coex Agent;Atheros Bt&Wlan Coex Agent;C:\Program Files (x86)\Dell Wireless\Ath_CoexAgent.exe [2011-12-14 135168]

R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2011-4-1 77984]

R2 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.EXE [2012-6-11 430080]

R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-12-14 880640]

R2 Splunkd;Splunkd;C:\Program Files (x86)\Splunk\bin\splunkd.exe [2012-11-12 15271264]

R2 Splunkweb;Splunkweb;C:\Program Files (x86)\Splunk\bin\splunkweb.exe [2012-11-12 18784]

R3 amdhub30;AMD USB 3.0 Hub Driver;C:\windows\System32\drivers\amdhub30.sys [2011-12-14 96896]

R3 amdiox64;AMD IO Driver;C:\windows\System32\drivers\amdiox64.sys [2011-12-14 46136]

R3 amdxhc;AMD USB 3.0 Host Controller Driver;C:\windows\System32\drivers\amdxhc.sys [2011-12-14 214144]

R3 AthBTPort;Atheros Virtual Bluetooth Class;C:\windows\System32\drivers\btath_flt.sys [2011-4-1 36000]

R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\windows\System32\drivers\AtihdW76.sys [2011-12-14 114704]

R3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\windows\System32\drivers\btath_a2dp.sys [2011-4-1 298656]

R3 BTATH_BUS;Atheros Bluetooth Bus;C:\windows\System32\drivers\btath_bus.sys [2011-4-1 28832]

R3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\windows\System32\drivers\btath_hcrp.sys [2011-4-1 201376]

R3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\windows\System32\drivers\btath_lwflt.sys [2011-4-1 55456]

R3 BTATH_RCP;Bluetooth AVRCP Device;C:\windows\System32\drivers\btath_rcp.sys [2011-4-1 154272]

R3 BtFilter;BtFilter;C:\windows\System32\drivers\btfilter.sys [2011-4-1 281248]

R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\windows\System32\drivers\CtClsFlt.sys [2011-12-14 176096]

R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-12-14 250984]

R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-12-14 565352]

R3 usbfilter;AMD USB Filter Driver;C:\windows\System32\drivers\usbfilter.sys [2011-12-14 47232]

S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.EXE [2012-6-11 383488]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-19 321024]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-19 138576]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]

S3 PCDSRVC{1E208CE0-FB7451FF-06020200}_0;PCDSRVC{1E208CE0-FB7451FF-06020200}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\Dell Support Center\pcdsrvc_x64.pkms [2012-9-4 25584]

S3 splunkdrv-win6;Splunk Trace Kernel Mode Driver;C:\windows\System32\drivers\splunkdrv-win6.sys [2013-1-8 31096]

S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-21 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-21 31232]

S3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-9-28 53760]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-10-31 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]

.

=============== Created Last 30 ================

.

2013-02-24 20:49:42 -------- d-----w- C:\Users\Matthew\AppData\Local\{CDB0582F-08BF-4F8E-8D58-B16A21E068A4}

2013-02-24 08:39:29 27510 ----a-w- C:\ProgramData\p27_102839821.dll

2013-02-24 08:29:49 -------- d-----w- C:\Users\Matthew\AppData\Local\{601F1B7B-F62D-4D54-8DFE-E676EF153E93}

2013-02-23 00:22:42 -------- d-----w- C:\Users\Matthew\AppData\Local\{1EAA5AEF-AE0B-43F0-A04D-269CA98DCB66}

2013-02-22 23:04:28 263064 ----a-w- C:\Program Files (x86)\Mozilla Firefox\components\browsercomps.dll

2013-02-22 12:22:18 -------- d-----w- C:\Users\Matthew\AppData\Local\{EE1ED456-D011-4DD8-BD51-2BB36C0C040B}

2013-02-21 07:31:34 -------- d-----w- C:\Users\Matthew\AppData\Local\{A90771FF-E891-4288-BC9A-13298D612F20}

2013-02-20 11:57:08 -------- d-----w- C:\Users\Matthew\AppData\Local\{30D61D9A-0F5B-49FF-9D3D-849ECE91BB9A}

2013-02-19 09:31:06 -------- d-----w- C:\Users\Matthew\AppData\Local\cache

2013-02-19 09:26:39 -------- d-----w- C:\Users\Matthew\AppData\Local\FullTiltPoker

2013-02-19 09:24:15 -------- d-----w- C:\Program Files (x86)\Full Tilt Poker

2013-02-17 21:46:39 27468 ----a-w- C:\ProgramData\p27_157086392.dll

2013-02-17 20:56:25 18925 ----a-w- C:\ProgramData\p27_154071704.dll

2013-02-16 02:10:14 -------- d-----w- C:\Users\Matthew\AppData\Local\{3AD2F973-E4B8-41F6-A10F-6FFA2000FA0F}

2013-02-15 12:44:40 -------- d-----w- C:\Users\Matthew\AppData\Local\{48F0035B-3C98-4843-B546-67AF03D1861A}

2013-02-14 20:32:17 -------- d-----w- C:\Users\Matthew\AppData\Local\{991CD418-3AAD-4306-90DA-4C875034837E}

2013-02-10 23:58:59 -------- d-----w- C:\Users\Matthew\AppData\Local\{6863D128-4182-423C-B7EC-B89467BF6ED6}

2013-02-10 11:58:36 -------- d-----w- C:\Users\Matthew\AppData\Local\{14902842-4AF7-4467-BA82-6481FBB2BCC1}

2013-02-09 11:41:28 -------- d-----w- C:\Users\Matthew\AppData\Local\{585E987B-20D8-4F24-8D4E-0A7DFEA59DE5}

2013-02-06 20:26:32 -------- d-----w- C:\Users\Matthew\AppData\Local\{EE8D790F-56C5-425D-B7E8-6F802348D78F}

2013-02-05 12:10:06 82 ----a-w- C:\Users\Matthew\AppData\Local\wsr27zt32.dll

2013-02-05 11:19:01 -------- d-sh--w- C:\windows\SysWow64\%APPDATA%

2013-02-05 06:40:24 9161176 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{036A96E9-B776-44E6-B141-F26550212CB9}\mpengine.dll

2013-02-05 06:36:26 -------- d-----w- C:\Users\Matthew\AppData\Local\{7042EBA6-DA9F-4CE0-83C7-874107ECE811}

2013-02-02 11:14:38 -------- d-----w- C:\Users\Matthew\AppData\Local\{C7CEEF56-2407-4E64-8417-1E541C258663}

2013-01-30 08:15:57 -------- d-----w- C:\ProgramData\Ableton

2013-01-30 08:15:56 -------- d-----w- C:\Users\Matthew\AppData\Roaming\Ableton

2013-01-30 07:27:30 368640 ----a-w- C:\windows\SysWow64\ReWire.dll

2013-01-30 07:27:30 233472 ----a-w- C:\windows\SysWow64\REX Shared Library.dll

2013-01-30 07:27:00 -------- d-----w- C:\Program Files (x86)\Ableton

2013-01-30 07:22:27 -------- d-----w- C:\Users\Matthew\AppData\Local\{41C808FA-8792-469A-9421-D71F6C3AD159}

2013-01-28 05:58:53 -------- d-----w- C:\Users\Matthew\AppData\Local\WinZip

.

==================== Find3M ====================

.

2013-02-14 08:00:10 217600 ----a-w- C:\windows\SysWow64\svchost.exe

2013-02-10 21:12:13 269824 ----a-w- C:\windows\SysWow64\msiexec.exe

2013-02-08 11:46:20 74096 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-02-08 11:46:20 697712 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe

2013-01-16 14:28:58 273840 ------w- C:\windows\System32\MpSigStub.exe

2012-12-16 17:11:22 46080 ----a-w- C:\windows\System32\atmlib.dll

2012-12-16 14:45:03 367616 ----a-w- C:\windows\System32\atmfd.dll

2012-12-16 14:13:28 295424 ----a-w- C:\windows\SysWow64\atmfd.dll

2012-12-16 14:13:20 34304 ----a-w- C:\windows\SysWow64\atmlib.dll

2012-12-14 05:49:28 24176 ----a-w- C:\windows\System32\drivers\mbam.sys

2012-12-07 13:20:16 441856 ----a-w- C:\windows\System32\Wpc.dll

2012-12-07 13:15:31 2746368 ----a-w- C:\windows\System32\gameux.dll

2012-12-07 12:26:17 308736 ----a-w- C:\windows\SysWow64\Wpc.dll

2012-12-07 12:20:43 2576384 ----a-w- C:\windows\SysWow64\gameux.dll

2012-12-07 11:20:04 30720 ----a-w- C:\windows\System32\usk.rs

2012-12-07 11:20:03 43520 ----a-w- C:\windows\System32\csrr.rs

2012-12-07 11:20:03 23552 ----a-w- C:\windows\System32\oflc.rs

2012-12-07 11:20:01 45568 ----a-w- C:\windows\System32\oflc-nz.rs

2012-12-07 11:20:01 44544 ----a-w- C:\windows\System32\pegibbfc.rs

2012-12-07 11:20:01 20480 ----a-w- C:\windows\System32\pegi-fi.rs

2012-12-07 11:20:00 20480 ----a-w- C:\windows\System32\pegi-pt.rs

2012-12-07 11:19:59 20480 ----a-w- C:\windows\System32\pegi.rs

2012-12-07 11:19:58 46592 ----a-w- C:\windows\System32\fpb.rs

2012-12-07 11:19:57 40960 ----a-w- C:\windows\System32\cob-au.rs

2012-12-07 11:19:57 21504 ----a-w- C:\windows\System32\grb.rs

2012-12-07 11:19:57 15360 ----a-w- C:\windows\System32\djctq.rs

2012-12-07 11:19:56 55296 ----a-w- C:\windows\System32\cero.rs

2012-12-07 11:19:55 51712 ----a-w- C:\windows\System32\esrb.rs

2012-11-30 05:45:35 362496 ----a-w- C:\windows\System32\wow64win.dll

2012-11-30 05:45:35 243200 ----a-w- C:\windows\System32\wow64.dll

2012-11-30 05:45:35 13312 ----a-w- C:\windows\System32\wow64cpu.dll

2012-11-30 05:45:14 215040 ----a-w- C:\windows\System32\winsrv.dll

2012-11-30 05:43:12 16384 ----a-w- C:\windows\System32\ntvdm64.dll

2012-11-30 05:41:07 424448 ----a-w- C:\windows\System32\KernelBase.dll

2012-11-30 04:54:00 5120 ----a-w- C:\windows\SysWow64\wow32.dll

2012-11-30 04:53:59 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll

2012-11-30 03:23:48 338432 ----a-w- C:\windows\System32\conhost.exe

2012-11-30 02:44:06 25600 ----a-w- C:\windows\SysWow64\setup16.exe

2012-11-30 02:44:04 7680 ----a-w- C:\windows\SysWow64\instnm.exe

2012-11-30 02:44:04 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll

2012-11-30 02:44:03 2048 ----a-w- C:\windows\SysWow64\user.exe

2012-11-30 02:38:59 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll

2012-11-30 02:38:59 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll

2012-11-30 02:38:59 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll

2012-11-30 02:38:59 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll

.

============= FINISH: 8:18:52.17 ===============

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gringo_pr

gringo_pr

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Hello oleary87

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

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oleary87

oleary87

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Hi Gringo

Apologies for lack of reply... This is the first chance I've had to follow the steps. Please see the reply below:

Checkup from Security Check

Results of screen317's Security Check version 0.99.60

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

Java 6 Update 27

Java version out of Date!

Adobe Flash Player 11.5.502.149 Flash Player out of Date!

Adobe Reader 10.1.6 Adobe Reader out of Date!

Mozilla Firefox (19.0)

Google Chrome 24.0.1312.57

Google Chrome 25.0.1364.97

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 1%

````````````````````End of Log``````````````````````

AdWCleaner

# AdwCleaner v2.113 - Logfile created 02/27/2013 at 20:12:30

# Updated 23/02/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Matthew - MATTHEW-PC

# Boot Mode : Normal

# Running from : C:\Users\Matthew\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\Program Files (x86)\uTorrentControl_v2

Folder Deleted : C:\ProgramData\Tarma Installer

Folder Deleted : C:\Users\Matthew\AppData\Local\Conduit

Folder Deleted : C:\Users\Matthew\AppData\Local\Google\Chrome\User Data\Default\Extensions\ejpbbhjlbipncjklfjjaedaieimbmdda

Folder Deleted : C:\Users\Matthew\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Matthew\AppData\LocalLow\uTorrentControl_v2

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\AppDataLow\Software\uTorrentControl_v2

Key Deleted : HKCU\Software\AppDataLow\Toolbar

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\Google\Chrome\Extensions\ejpbbhjlbipncjklfjjaedaieimbmdda

Key Deleted : HKCU\Software\InstallCore

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7473B6BD-4691-4744-A82B-7854EB3D70B6}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{537F4F0B-3542-4C7D-A3E5-CF121482696C}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7473B6BD-4691-4744-A82B-7854EB3D70B6}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Deleted : HKCU\Software\Softonic

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3220468

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{537F4F0B-3542-4C7D-A3E5-CF121482696C}

Key Deleted : HKLM\Software\uTorrentControl_v2

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{537F4F0B-3542-4C7D-A3E5-CF121482696C}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7473B6BD-4691-4744-A82B-7854EB3D70B6}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\ejpbbhjlbipncjklfjjaedaieimbmdda

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{0D047CDC-5A26-4B1F-B2A6-B94FC54B7E72}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9AFB5B31-868E-428A-B24D-BA9106B4BDCE}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7473B6BD-4691-4744-A82B-7854EB3D70B6}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\uTorrentControl_v2 Toolbar

Key Deleted : HKLM\SOFTWARE\Tarma Installer

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{7473B6BD-4691-4744-A82B-7854EB3D70B6}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{7473B6BD-4691-4744-A82B-7854EB3D70B6}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{7473B6BD-4691-4744-A82B-7854EB3D70B6}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{7473B6BD-4691-4744-A82B-7854EB3D70B6}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v19.0 (en-GB)

File : C:\Users\Matthew\AppData\Roaming\Mozilla\Firefox\Profiles\by9eox6e.default-1360996007857\prefs.js

[OK] File is clean.

-\\ Google Chrome v25.0.1364.97

File : C:\Users\Matthew\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [4223 octets] - [27/02/2013 20:12:30]

########## EOF - C:\AdwCleaner[s1].txt - [4283 octets] ##########

RogueKiller

RogueKiller V8.5.2 [Feb 23 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Matthew [Admin rights]

Mode : Scan -- Date : 02/27/2013 20:23:54

| ARK || FAK || MBR |

¤¤¤ Bad processes : 3 ¤¤¤

[Microsoft][HJNAME] notepad.exe -- C:\Windows\System32\notepad.exe [7] -> KILLED [TermProc]

[sVCHOST] svchost.exe -- C:\Windows\SysWOW64\svchost.exe [x] -> KILLED [TermProc]

[sVCHOST] svchost.exe -- C:\Windows\SysWOW64\svchost.exe [x] -> KILLED [TermProc]

¤¤¤ Registry Entries : 9 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : Apple (C:\Users\Matthew\AppData\Roaming\4E86D4\4E86D4.exe) [-] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3653926012-3897454847-2313078646-1002[...]\Run : Apple (C:\Users\Matthew\AppData\Roaming\4E86D4\4E86D4.exe) [-] -> FOUND

[sHELL][sUSP PATH] HKCU\[...]\Windows : Load (C:\Users\Matthew\Local Settings\Temp\msguoaim.com) [-] -> FOUND

[sHELL][sUSP PATH] HKUS\S-1-5-21-3653926012-3897454847-2313078646-1002[...]\Windows : Load (C:\Users\Matthew\Local Settings\Temp\msguoaim.com) [-] -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3653926012-3897454847-2313078646-1002\$3b99f81f31d5dbab1bcf87d0107a285a\n.) [x] -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n.) [x] -> FOUND

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\n.) [x] -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\@ [-] --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3653926012-3897454847-2313078646-1002\$3b99f81f31d5dbab1bcf87d0107a285a\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\U --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3653926012-3897454847-2313078646-1002\$3b99f81f31d5dbab1bcf87d0107a285a\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$3b99f81f31d5dbab1bcf87d0107a285a\L --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3653926012-3897454847-2313078646-1002\$3b99f81f31d5dbab1bcf87d0107a285a\L --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\windows\Assembly\GAC_32\Desktop.ini [-] --> FOUND

[ZeroAccess][FILE] Desktop.ini : C:\windows\Assembly\GAC_64\Desktop.ini [-] --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD50 00BPVT-75HXZT3 SATA Disk Device +++++

--- User ---

[MBR] 096a873df763665298ad68446e97ee49

[bSP] 4713f820fdb126e40422e3f79b2d797b : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_02272013_02d2023.txt >>

RKreport[1]_S_02272013_02d2023.txt

Thanks so much for your help! Please advise next steps.

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gringo_pr

gringo_pr

Posted
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Hello oleary87

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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gringo_pr

gringo_pr

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Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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Maurice Naggar

Maurice Naggar

Posted
Posted

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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