svchost.exe Trojan.Agent Help!

[Palarous]

My computer is running Windows 7 Ultimate. Malwarebytes shows two files when doing a full scan: Trojan.Agent is the Vendor for both. One is located in the "file" Category and the other in "memory process." Both are labeled in Item as C:\Windows\svchost.exe and other has "1616" included with the "memory process." I tried running Malwarebytes in safe mode, also tried in chameleon mode, but still was not able to remove. I tried to run a Linux live USB and deleted C:\Windows\svchost.exe but it came back, when I turned Windows on. Any help is greatly appreciated. Also, none of my av software is working, parts of each are disabled somehow. Only Malwarebytes works in cameleon mode.

attach.txt

dds.txt

[Palarous]

I found a very similar post to mine, so I followed a few to the steps, ran list parts scan, and TDSSKiller. Here is the results log from that scan.

Result.txt

[Palarous]

Here is the results from the TDSSKiller scan.

TDSSKiller.2.8.15.0_26.11.2012_01.19.24_log.txt

TDSSKiller.2.8.15.0_26.11.2012_01.22.37_log.txt

TDSSKiller.2.8.15.0_26.11.2012_01.34.53_log.txt

[Maniac]

Hello Palarous and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

BACKDOOR WARNING

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please let me know.

[Maurice Naggar]

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