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Horrible FBI Moneypak Virus - Help Needed!


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Hi,

This is the worst infection I've ever dealt with by a long shot. I ran MalwareBytes, which detected and removed a ton of infections, but the ransomware is still running. Here's the worst part: I was able to re-start the computer after running it, and everything looked "OK" for a few minutes. Started running MalWareBytes to ensure that there was nothing left, and the virus popped up again, causing MalWareBytes to become unresponsive once the scan completed. (I did a quick scan then full scan).

I am running in networked safe mode - the virus seemingly is doing nothing from this area of my PC. Please help me. This virus is preventing me from doing any work, and is causing me to lose a lot of money.

Thanks!

attach.txt

dds.txt

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  • Staff

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

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  • Staff

copy and paste each report here

open each report --> right click anywhere inside of the report --> select "select all" --> right click again and select "copy"

click on the "add reply" button at the top of this topic --> right click in the open open window and select paste

the report should be visible and click on post

Gringo

gringo

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RogueKiller V8.2.3 [11/07/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website: http://tigzy.geekstogo.com/roguekiller.php

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Safe mode with network support

User : Ben S [Admin rights]

Mode : Scan -- Date : 11/16/2012 14:16:47

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤

[sTARTUP][sUSP PATH] msoft32.exe @Ben S : C:\Users\Ben S\AppData\Local\SysWow64\msoft32.exe -> FOUND

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJPOL] HKLM\[...]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FOLDER] U : C:\Windows\Installer\{2c3a99bd-56bd-eec9-972f-5e53c386c37a}\U --> FOUND

[ZeroAccess][FOLDER] L : C:\Windows\Installer\{2c3a99bd-56bd-eec9-972f-5e53c386c37a}\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: INTEL SSDSA2M080G2GN ATA Device +++++

--- User ---

[MBR] 106b70108fd4665e6b282d98a407e3c1

[bSP] c14748835262190d8ef9608e754853db : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 76217 Mo

User = LL1 ... OK!

User = LL2 ... OK!

+++++ PhysicalDrive1: ST31000528AS ATA Device +++++

--- User ---

[MBR] d39a6d8d05e9b71c1a14490e961fe192

[bSP] 46a57f82f35b90a1402d5545ee9b5cf1 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 953867 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_11162012_02d1416.txt >>

RKreport[1]_S_11162012_02d1416.txt

_____________________________

# AdwCleaner v2.007 - Logfile created 11/16/2012 at 14:12:45

# Updated 06/11/2012 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Ben S - BENS-PC

# Boot Mode : Safe mode with networking

# Running from : C:\Users\Ben S\Downloads\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml

File Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\searchplugins\Askcom.xml

Folder Deleted : C:\Program Files (x86)\Ask.com

Folder Deleted : C:\Program Files (x86)\BitTorrentBar

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\Users\Ben S\AppData\Local\BitTorrentBar

Folder Deleted : C:\Users\Ben S\AppData\Local\Conduit

Folder Deleted : C:\Users\Ben S\AppData\Local\ConduitEngine

Folder Deleted : C:\Users\Ben S\AppData\LocalLow\AskToolbar

Folder Deleted : C:\Users\Ben S\AppData\LocalLow\BitTorrentBar

Folder Deleted : C:\Users\Ben S\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Ben S\AppData\LocalLow\ConduitEngine

Folder Deleted : C:\Users\Ben S\AppData\LocalLow\PriceGong

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\Conduit

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\ConduitEngine

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\CT2790392

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\extensions\engine@conduit.com

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\extensions\toolbar@ask.com

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\extensions\vshare@toolbar

Folder Deleted : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\FCTB

Folder Deleted : C:\Users\Ben S\AppData\Roaming\OpenCandy

Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN

Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar

Key Deleted : HKCU\Software\AppDataLow\Software\BitTorrentBar

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\conduitEngine

Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKCU\Software\AppDataLow\Toolbar

Key Deleted : HKCU\Software\Ask.com

Key Deleted : HKCU\Software\BitTorrentBar

Key Deleted : HKCU\Software\CompeteInc

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\Headlight

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4996A6FC-F393-458B-A114-E0A9E54C4F72}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKCU\Toolbar

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKLM\Software\APN

Key Deleted : HKLM\Software\AskToolbar

Key Deleted : HKLM\Software\BitTorrentBar

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL

Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1

Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2790392

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\Software\Freeze.com

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4996A6FC-F393-458B-A114-E0A9E54C4F72}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{4996A6FC-F393-458B-A114-E0A9E54C4F72}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{02FEDDA5-33F7-4E97-8C7A-B56967D2EA6D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{28290E68-B719-4D40-866D-3C0F4DAC58C3}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{88C7F2AA-F93F-432C-8F0E-B7D85967A527}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\BitTorrentBar Toolbar

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{88C7F2AA-F93F-432C-8F0E-B7D85967A527}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://www.ask.com/?l=dis&o=APN10111&gct=hp --> hxxp://www.google.com

-\\ Mozilla Firefox v16.0.2 (en-US)

Profile name : default

File : C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\prefs.js

C:\Users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\user.js ... Deleted !

Deleted : user_pref("CT2790392..clientLogIsEnabled", true);

Deleted : user_pref("CT2790392..clientLogServiceUrl", "hxxp://clientlog.users.conduit.com/ClientDiagnostics.as[...]

Deleted : user_pref("CT2790392..uninstallLogServiceUrl", "hxxp://uninstall.users.conduit.com/Uninstall.asmx/Re[...]

Deleted : user_pref("CT2790392.AboutPrivacyUrl", "hxxp://www.conduit.com/privacy/Default.aspx");

Deleted : user_pref("CT2790392.CTID", "CT2790392");

Deleted : user_pref("CT2790392.CurrentServerDate", "2-2-2011");

Deleted : user_pref("CT2790392.DialogsAlignMode", "LTR");

Deleted : user_pref("CT2790392.DownloadReferralCookieData", "");

Deleted : user_pref("CT2790392.EMailNotifierPollDate", "Wed Feb 02 2011 16:54:00 GMT-0500 (Eastern Standard Ti[...]

Deleted : user_pref("CT2790392.FeedLastCount129313977501788460", 491);

Deleted : user_pref("CT2790392.FeedPollDate129313974171006416", "Wed Feb 02 2011 15:27:22 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313975698350231", "Wed Feb 02 2011 15:27:22 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313976370850190", "Wed Feb 02 2011 15:27:22 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313976648818968", "Wed Feb 02 2011 15:27:22 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313977444757117", "Wed Feb 02 2011 15:27:27 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313980389131455", "Wed Feb 02 2011 15:27:22 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313980655381977", "Wed Feb 02 2011 15:27:23 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313980886163259", "Wed Feb 02 2011 15:27:22 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313981234756535", "Wed Feb 02 2011 15:27:23 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313983226631720", "Wed Feb 02 2011 15:27:23 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedPollDate129313983607725691", "Wed Feb 02 2011 15:27:23 GMT-0500 (Eastern St[...]

Deleted : user_pref("CT2790392.FeedTTL129313974171006416", 10);

Deleted : user_pref("CT2790392.FeedTTL129313977444757117", 15);

Deleted : user_pref("CT2790392.FeedTTL129313980655381977", 5);

Deleted : user_pref("CT2790392.FeedTTL129313981234756535", 5);

Deleted : user_pref("CT2790392.FirstServerDate", "1-2-2011");

Deleted : user_pref("CT2790392.FirstTime", true);

Deleted : user_pref("CT2790392.FirstTimeFF3", true);

Deleted : user_pref("CT2790392.FixPageNotFoundErrors", false);

Deleted : user_pref("CT2790392.GroupingServerCheckInterval", 1440);

Deleted : user_pref("CT2790392.GroupingServiceUrl", "hxxp://grouping.services.conduit.com/");

Deleted : user_pref("CT2790392.HasUserGlobalKeys", true);

Deleted : user_pref("CT2790392.Initialize", true);

Deleted : user_pref("CT2790392.InitializeCommonPrefs", true);

Deleted : user_pref("CT2790392.InstallationAndCookieDataSentCount", 3);

Deleted : user_pref("CT2790392.InstallationType", "UnknownIntegration");

Deleted : user_pref("CT2790392.InstalledDate", "Tue Feb 01 2011 09:27:22 GMT-0500 (Eastern Standard Time)");

Deleted : user_pref("CT2790392.IsGrouping", false);

Deleted : user_pref("CT2790392.IsMulticommunity", false);

Deleted : user_pref("CT2790392.IsOpenThankYouPage", true);

Deleted : user_pref("CT2790392.IsOpenUninstallPage", false);

Deleted : user_pref("CT2790392.LanguagePackLastCheckTime", "Fri Feb 04 2011 09:27:22 GMT-0500 (Eastern Standar[...]

Deleted : user_pref("CT2790392.LanguagePackReloadIntervalMM", 1440);

Deleted : user_pref("CT2790392.LanguagePackServiceUrl", "hxxp://translation.users.conduit.com/Translation.ashx[...]

Deleted : user_pref("CT2790392.LastLogin_3.2.5.2", "Wed Feb 02 2011 13:27:21 GMT-0500 (Eastern Standard Time)"[...]

Deleted : user_pref("CT2790392.LatestVersion", "3.2.5.2");

Deleted : user_pref("CT2790392.Locale", "en");

Deleted : user_pref("CT2790392.MCDetectTooltipHeight", "83");

Deleted : user_pref("CT2790392.MCDetectTooltipUrl", "hxxp://@EB_INSTALL_LINK@/rank/tooltip/?version=1");

Deleted : user_pref("CT2790392.MCDetectTooltipWidth", "295");

Deleted : user_pref("CT2790392.SearchFromAddressBarIsInit", true);

Deleted : user_pref("CT2790392.SearchFromAddressBarUrl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT279[...]

Deleted : user_pref("CT2790392.SearchInNewTabEnabled", true);

Deleted : user_pref("CT2790392.SearchInNewTabIntervalMM", 1440);

Deleted : user_pref("CT2790392.SearchInNewTabLastCheckTime", "Fri Feb 04 2011 09:27:22 GMT-0500 (Eastern Stand[...]

Deleted : user_pref("CT2790392.SearchInNewTabServiceUrl", "hxxp://newtab.conduit-hosting.com/newtab/?ctid=EB_T[...]

Deleted : user_pref("CT2790392.SearchInNewTabUsageUrl", "hxxp://Usage.Hosting.conduit-services.com/UsageServic[...]

Deleted : user_pref("CT2790392.ServiceMapLastCheckTime", "Fri Feb 04 2011 09:27:21 GMT-0500 (Eastern Standard [...]

Deleted : user_pref("CT2790392.SettingsLastCheckTime", "Wed Feb 02 2011 14:57:57 GMT-0500 (Eastern Standard Ti[...]

Deleted : user_pref("CT2790392.SettingsLastUpdate", "1295945175");

Deleted : user_pref("CT2790392.ThirdPartyComponentsInterval", 504);

Deleted : user_pref("CT2790392.ThirdPartyComponentsLastCheck", "Tue Feb 01 2011 09:27:21 GMT-0500 (Eastern Sta[...]

Deleted : user_pref("CT2790392.ThirdPartyComponentsLastUpdate", "1246790578");

Deleted : user_pref("CT2790392.TrusteLinkUrl", "hxxp://www.truste.org/pvr.php?page=validate&softwareProgramId=[...]

Deleted : user_pref("CT2790392.UserID", "UN84527464540924312");

Deleted : user_pref("CT2790392.ValidationData_Toolbar", 2);

Deleted : user_pref("CT2790392.WeatherNetwork", "");

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-\\ Google Chrome v [unable to get version]

File : C:\Users\Ben S\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [27065 octets] - [16/11/2012 14:12:45]

########## EOF - C:\AdwCleaner[s1].txt - [27126 octets] ##########

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  • Staff

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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It was working fine until I ran combofix. It seemingly deleted a lot of my startup programs and taskbar items, such as my web browser(s). I've had to deal with a workaround for them.

As for the Combofix log:

ComboFix 12-11-21.01 - Ben S 11/21/2012 23:18:01.4.8 - x64

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.12286.9405 [GMT -5:00]

Running from: c:\users\Ben S\Downloads\ComboFix.exe

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\users\Ben S\AppData\Local\Temp\1.tmp\F_IN_BOX.dll

c:\users\BENS~1\AppData\Local\Temp\1.tmp\F_IN_BOX.dll

.

.

((((((((((((((((((((((((( Files Created from 2012-10-22 to 2012-11-22 )))))))))))))))))))))))))))))))

.

.

2012-11-22 04:22 . 2012-11-22 04:22 -------- d-----w- c:\users\Default\AppData\Local\temp

2012-11-20 10:31 . 2012-11-08 17:24 9125352 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{9833258A-82EC-48BA-8733-AFFA49B968DD}\mpengine.dll

2012-11-17 08:04 . 2012-07-26 04:55 785512 ----a-w- c:\windows\system32\drivers\Wdf01000.sys

2012-11-17 08:04 . 2012-07-26 04:55 54376 ----a-w- c:\windows\system32\drivers\WdfLdr.sys

2012-11-17 08:04 . 2012-07-26 04:47 2560 ----a-w- c:\windows\system32\drivers\en-US\wdf01000.sys.mui

2012-11-17 08:04 . 2012-07-26 02:36 9728 ----a-w- c:\windows\system32\Wdfres.dll

2012-11-17 08:00 . 2012-07-26 03:08 229888 ----a-w- c:\windows\system32\WUDFHost.exe

2012-11-17 08:00 . 2012-07-26 03:08 84992 ----a-w- c:\windows\system32\WUDFSvc.dll

2012-11-17 08:00 . 2012-07-26 03:08 744448 ----a-w- c:\windows\system32\WUDFx.dll

2012-11-17 08:00 . 2012-07-26 03:08 45056 ----a-w- c:\windows\system32\WUDFCoinstaller.dll

2012-11-17 08:00 . 2012-07-26 03:08 194048 ----a-w- c:\windows\system32\WUDFPlatform.dll

2012-11-17 08:00 . 2012-07-26 02:26 87040 ----a-w- c:\windows\system32\drivers\WUDFPf.sys

2012-11-17 08:00 . 2012-07-26 02:26 198656 ----a-w- c:\windows\system32\drivers\WUDFRd.sys

2012-11-16 19:44 . 2012-11-16 19:44 73656 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2012-11-16 19:44 . 2012-11-16 19:44 697272 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2012-11-16 17:23 . 2012-11-16 17:23 -------- d-----w- c:\program files\CCleaner

2012-11-16 17:08 . 2012-11-16 17:08 -------- d-----w- C:\TDSSKiller_Quarantine

2012-11-16 16:39 . 2012-11-16 16:39 -------- d-----w- c:\users\Ben S\AppData\Roaming\SUPERAntiSpyware.com

2012-11-16 16:39 . 2012-11-16 16:39 -------- d-----w- c:\program files\SUPERAntiSpyware

2012-11-16 16:39 . 2012-11-16 16:39 -------- d-----w- c:\programdata\SUPERAntiSpyware.com

2012-11-16 14:48 . 2012-11-16 14:48 -------- d-----w- c:\users\Ben S\AppData\Roaming\Malwarebytes

2012-11-16 14:48 . 2012-11-16 14:48 -------- d-----w- c:\programdata\Malwarebytes

2012-11-16 14:48 . 2011-07-08 12:55 41272 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys

2012-11-16 14:48 . 2012-11-16 16:17 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2012-11-16 14:48 . 2012-09-30 00:54 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-11-16 13:59 . 2012-11-16 19:17 -------- d--h--w- c:\users\Ben S\AppData\Local\SysWow64

2012-11-14 21:17 . 2012-11-15 21:54 -------- d-sh--w- c:\users\Ben S\wc

2012-11-14 21:16 . 2012-11-14 21:16 -------- d-----w- c:\users\Ben S\AppData\Roaming\Molura

2012-11-14 21:16 . 2012-11-14 21:16 -------- d-----w- c:\users\Ben S\AppData\Local\Molura

2012-11-14 21:15 . 2012-11-14 21:15 -------- d-----w- c:\program files (x86)\Molura

2012-11-12 17:27 . 2012-07-26 00:31 1414144 ----a-w- c:\windows\SysWow64\spk.dll

2012-11-12 17:27 . 2011-03-02 17:43 175616 ----a-w- c:\windows\SysWow64\unrar.dll

2012-11-08 01:26 . 2012-11-08 01:26 -------- d-----w- c:\users\Ben S\.towns

2012-11-07 01:00 . 2012-11-07 01:00 -------- d-----w- c:\programdata\ATI

2012-11-07 01:00 . 2012-11-07 01:00 -------- d-----w- c:\program files (x86)\AMD AVT

2012-11-07 01:00 . 2012-11-07 01:00 -------- d-----w- c:\program files (x86)\AMD APP

2012-11-07 00:58 . 2012-11-07 00:58 -------- d-----w- C:\AMD

2012-11-06 03:19 . 2012-11-06 03:19 -------- d-----w- c:\program files\NTCore

2012-11-06 01:39 . 2012-11-07 01:00 -------- d-----w- c:\programdata\AMD

2012-11-06 01:39 . 2012-11-06 01:39 -------- d-----w- c:\program files (x86)\Common Files\ATI Technologies

2012-11-06 01:38 . 2012-04-06 02:16 442368 ----a-w- c:\windows\system32\ATIDEMGX.dll

2012-10-29 18:23 . 2012-10-29 18:23 -------- d-----w- c:\program files (x86)\Netpeak

2012-10-25 00:49 . 2012-10-25 00:49 -------- d-----w- c:\users\Ben S\AppData\Roaming\FLEXnet

2012-10-25 00:48 . 2012-10-25 00:48 -------- d-----w- c:\users\Ben S\AppData\Roaming\Nuance

2012-10-25 00:47 . 2012-10-25 00:47 -------- d-----w- c:\program files (x86)\Common Files\IVA

2012-10-25 00:47 . 2012-10-25 00:47 -------- d-----w- c:\program files (x86)\Common Files\Nuance

2012-10-25 00:44 . 2012-10-25 00:44 -------- d-----w- c:\programdata\Nuance

2012-10-25 00:44 . 2012-10-25 00:44 -------- d-----w- c:\programdata\Macrovision

2012-10-25 00:44 . 2012-10-25 00:44 -------- d-----w- c:\programdata\FLEXnet

2012-10-25 00:44 . 2012-10-25 00:44 -------- d-----w- c:\program files (x86)\Nuance

2012-10-25 00:44 . 2012-10-25 00:44 -------- d-----w- c:\program files (x86)\Common Files\InstallShield

2012-10-25 00:42 . 2012-10-25 00:42 -------- d-----w- c:\program files (x86)\MSXML 4.0

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-11-17 08:00 . 2010-08-25 15:45 66395536 ----a-w- c:\windows\system32\MRT.exe

2012-11-08 19:16 . 2012-09-04 08:05 30568 ----a-w- c:\windows\system32\drivers\avgtpx64.sys

2012-09-28 20:37 . 2012-09-28 20:37 221696 ----a-w- c:\windows\system32\clinfo.exe

2012-09-28 20:36 . 2012-09-28 20:36 75776 ----a-w- c:\windows\system32\OpenVideo64.dll

2012-09-28 20:36 . 2012-09-28 20:36 65536 ----a-w- c:\windows\SysWow64\OpenVideo.dll

2012-09-28 20:36 . 2012-09-28 20:36 63488 ----a-w- c:\windows\system32\OVDecode64.dll

2012-09-28 20:36 . 2012-09-28 20:36 56320 ----a-w- c:\windows\SysWow64\OVDecode.dll

2012-09-28 20:36 . 2012-09-28 20:36 32635904 ----a-w- c:\windows\system32\amdocl64.dll

2012-09-28 20:32 . 2012-09-28 20:32 27341824 ----a-w- c:\windows\SysWow64\amdocl.dll

2012-09-28 02:23 . 2012-04-06 01:34 5557928 ----a-w- c:\windows\SysWow64\atiumdag.dll

2012-09-28 02:21 . 2012-09-28 02:21 10697216 ----a-w- c:\windows\system32\drivers\atikmdag.sys

2012-09-28 02:05 . 2012-09-28 02:05 70144 ----a-w- c:\windows\system32\coinst_9.002.dll

2012-09-28 02:03 . 2012-09-28 02:03 163840 ----a-w- c:\windows\system32\atiapfxx.exe

2012-09-28 02:02 . 2012-09-28 02:02 51200 ----a-w- c:\windows\system32\aticalrt64.dll

2012-09-28 02:02 . 2012-09-28 02:02 46080 ----a-w- c:\windows\SysWow64\aticalrt.dll

2012-09-28 02:02 . 2012-09-28 02:02 44544 ----a-w- c:\windows\system32\aticalcl64.dll

2012-09-28 02:02 . 2012-09-28 02:02 44032 ----a-w- c:\windows\SysWow64\aticalcl.dll

2012-09-28 02:02 . 2012-09-28 02:02 16082432 ----a-w- c:\windows\system32\aticaldd64.dll

2012-09-28 01:59 . 2012-09-28 01:59 23825920 ----a-w- c:\windows\system32\atio6axx.dll

2012-09-28 01:57 . 2012-09-28 01:57 13703168 ----a-w- c:\windows\SysWow64\aticaldd.dll

2012-09-28 01:43 . 2012-04-06 02:21 935424 ----a-w- c:\windows\SysWow64\aticfx32.dll

2012-09-28 01:41 . 2012-04-06 02:20 1120768 ----a-w- c:\windows\system32\aticfx64.dll

2012-09-28 01:41 . 2012-09-28 01:41 19624960 ----a-w- c:\windows\SysWow64\atioglxx.dll

2012-09-28 01:39 . 2012-04-06 02:13 6536192 ----a-w- c:\windows\SysWow64\atidxx32.dll

2012-09-28 01:39 . 2012-09-28 01:39 442368 ----a-w- c:\windows\system32\atidemgy.dll

2012-09-28 01:39 . 2012-09-28 01:39 538112 ----a-w- c:\windows\system32\atieclxx.exe

2012-09-28 01:38 . 2012-09-28 01:38 239616 ----a-w- c:\windows\system32\atiesrxx.exe

2012-09-28 01:36 . 2012-09-28 01:36 120320 ----a-w- c:\windows\system32\atitmm64.dll

2012-09-28 01:36 . 2012-09-28 01:36 21504 ----a-w- c:\windows\system32\atimuixx.dll

2012-09-28 01:36 . 2012-09-28 01:36 59392 ----a-w- c:\windows\system32\atiedu64.dll

2012-09-28 01:36 . 2012-09-28 01:36 43520 ----a-w- c:\windows\SysWow64\ati2edxx.dll

2012-09-28 01:31 . 2012-09-28 01:31 3127296 ----a-w- c:\windows\system32\atiumd6a.dll

2012-09-28 01:25 . 2012-09-28 01:25 6704640 ----a-w- c:\windows\system32\atiumd64.dll

2012-09-28 01:22 . 2012-04-06 01:54 7167488 ----a-w- c:\windows\system32\atidxx64.dll

2012-09-28 01:22 . 2012-04-06 01:22 2691584 ----a-w- c:\windows\SysWow64\atiumdva.dll

2012-09-28 01:13 . 2012-09-28 01:13 595456 ----a-w- c:\windows\system32\atiadlxx.dll

2012-09-28 01:13 . 2012-09-28 01:13 79360 ----a-w- c:\windows\system32\amdave64.dll

2012-09-28 01:13 . 2012-09-28 01:13 78336 ----a-w- c:\windows\SysWow64\amdave32.dll

2012-09-28 01:13 . 2012-09-28 01:13 405504 ----a-w- c:\windows\SysWow64\atiadlxy.dll

2012-09-28 01:13 . 2012-09-28 01:13 74240 ----a-w- c:\windows\system32\atisamu64.dll

2012-09-28 01:13 . 2012-09-28 01:13 17920 ----a-w- c:\windows\system32\atig6pxx.dll

2012-09-28 01:13 . 2012-09-28 01:13 71168 ----a-w- c:\windows\SysWow64\atisamu32.dll

2012-09-28 01:13 . 2012-09-28 01:13 14848 ----a-w- c:\windows\SysWow64\atiglpxx.dll

2012-09-28 01:13 . 2012-09-28 01:13 14848 ----a-w- c:\windows\system32\atiglpxx.dll

2012-09-28 01:13 . 2012-09-28 01:13 41984 ----a-w- c:\windows\system32\atig6txx.dll

2012-09-28 01:13 . 2012-09-28 01:13 33280 ----a-w- c:\windows\SysWow64\atigktxx.dll

2012-09-28 01:12 . 2012-09-28 01:12 56320 ----a-w- c:\windows\system32\atimpc64.dll

2012-09-28 01:12 . 2012-09-28 01:12 56320 ----a-w- c:\windows\system32\amdpcom64.dll

2012-09-28 01:12 . 2012-09-28 01:12 460288 ----a-w- c:\windows\system32\drivers\atikmpag.sys

2012-09-28 01:12 . 2012-09-28 01:12 56832 ----a-w- c:\windows\SysWow64\atimpc32.dll

2012-09-28 01:12 . 2012-09-28 01:12 56832 ----a-w- c:\windows\SysWow64\amdpcom32.dll

2012-09-28 01:11 . 2012-04-06 01:09 129536 ----a-w- c:\windows\system32\atiuxp64.dll

2012-09-28 01:11 . 2012-04-06 01:09 109568 ----a-w- c:\windows\SysWow64\atiuxpag.dll

2012-09-28 01:11 . 2012-09-28 01:11 103424 ----a-w- c:\windows\system32\atiu9p64.dll

2012-09-28 01:10 . 2012-04-06 01:09 82944 ----a-w- c:\windows\SysWow64\atiu9pag.dll

2012-09-28 01:09 . 2012-09-28 01:09 53248 ----a-w- c:\windows\system32\drivers\ati2erec.dll

2012-09-14 19:19 . 2012-10-10 05:28 2048 ----a-w- c:\windows\system32\tzres.dll

2012-09-14 18:28 . 2012-10-10 05:28 2048 ----a-w- c:\windows\SysWow64\tzres.dll

2012-09-12 01:28 . 2012-09-12 01:28 95208 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll

2012-09-12 01:28 . 2012-07-17 16:18 821736 ----a-w- c:\windows\SysWow64\npDeployJava1.dll

2012-09-12 01:28 . 2010-07-07 22:00 746984 ----a-w- c:\windows\SysWow64\deployJava1.dll

2012-08-31 18:19 . 2012-10-10 05:29 1659760 ----a-w- c:\windows\system32\drivers\ntfs.sys

2012-08-30 18:03 . 2012-10-10 05:29 5559664 ----a-w- c:\windows\system32\ntoskrnl.exe

2012-08-30 17:12 . 2012-10-10 05:29 3968880 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe

2012-08-30 17:12 . 2012-10-10 05:29 3914096 ----a-w- c:\windows\SysWow64\ntoskrnl.exe

2012-08-24 18:05 . 2012-10-10 05:28 220160 ----a-w- c:\windows\system32\wintrust.dll

2012-08-24 16:57 . 2012-10-10 05:28 172544 ----a-w- c:\windows\SysWow64\wintrust.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{73A89C60-CF59-4EC7-9215-9B7EF05ECEA4}]

2012-07-18 23:26 195448 ----a-w- c:\program files (x86)\Nuance\NaturallySpeaking12\Program\ieshim.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Speech Recognition"="c:\windows\Speech\Common\sapisvr.exe" [2009-07-14 44544]

"Skype"="c:\program files (x86)\Skype\Phone\Skype.exe" [2012-07-13 17418928]

"Spotify Web Helper"="c:\users\Ben S\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe" [2012-10-27 1199576]

"Facebook Update"="c:\users\Ben S\AppData\Local\Facebook\Update\FacebookUpdate.exe" [2012-09-07 138096]

"ISUSPM"="c:\programdata\FLEXnet\Connect\11\ISUSPM.exe" [2011-10-13 2068856]

"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2012-11-01 5629312]

"HydraVisionDesktopManager"="c:\program files (x86)\ATI Technologies\HydraVision\HydraDM.exe" [2009-10-02 380928]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"VirtualCloneDrive"="c:\program files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" [2009-06-17 85160]

"InstaLAN"="c:\program files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" [2010-07-28 1485208]

"BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]

"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2012-07-31 38872]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-11 919008]

"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-04-19 421888]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]

"ISUSPM"="c:\programdata\FLEXnet\Connect\11\\isuspm.exe" [2011-10-13 2068856]

"DNS7reminder"="c:\program files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe" [2010-10-27 328992]

"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2012-09-28 642728]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

McAfee Security Scan Plus.lnk - c:\program files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe [2010-1-15 255536]

OpenVPN Client.lnk - c:\program files (x86)\OpenVPN Technologies\OpenVPN Client\core\uiboot.exe [2010-8-6 19968]

RescueTime.lnk - c:\program files (x86)\RescueTime\RescueTime.exe [2012-3-1 2723840]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\!SASCORE]

@=""

.

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R3 ALSysIO;ALSysIO;c:\users\BENS~1\AppData\Local\Temp\ALSysIO64.sys [x]

R3 androidusb;ADB Interface Driver;c:\windows\system32\Drivers\androidusb.sys [2010-04-29 32768]

R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-01-15 227232]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-07-03 1255736]

S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys [2012-11-08 30568]

S1 networx;networx;c:\windows\system32\drivers\networx.sys [2011-04-15 57016]

S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV64.SYS [2011-07-22 14928]

S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL64.SYS [2011-07-12 12368]

S1 ssoftnt4;ssoftnt4;c:\windows\system32\Drivers\ssoftnt4.sys [2010-02-04 101880]

S2 !SASCORE;SAS Core Service;c:\program files\SUPERAntiSpyware\SASCORE64.EXE [2012-07-11 140672]

S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2012-09-28 239616]

S2 cpuz133;cpuz133;c:\windows\system32\drivers\cpuz133_x64.sys [2010-03-31 20968]

S2 DragonSvc;Dragon Service;c:\program files (x86)\Common Files\Nuance\dgnsvc.exe [2012-07-18 310232]

S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-09-30 399432]

S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-09-30 676936]

S2 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2010-06-25 35344]

S2 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2012-10-02 3064000]

S2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-06-07 160944]

S2 TeamViewer7;TeamViewer 7;c:\program files (x86)\TeamViewer\Version7\TeamViewer_Service.exe [2011-12-14 2984832]

S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys [2012-05-14 96896]

S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-09-30 25928]

S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2009-06-10 187392]

S3 tapoas;TAP-Win32 Adapter OAS;c:\windows\system32\DRIVERS\tapoas.sys [2010-08-03 30720]

.

.

Contents of the 'Scheduled Tasks' folder

.

2012-11-22 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-11-16 19:44]

.

2012-11-21 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-2860796573-1848591789-3297064592-1000Core.job

- c:\users\Ben S\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-09-07 15:07]

.

2012-11-22 c:\windows\Tasks\FacebookUpdateTaskUserS-1-5-21-2860796573-1848591789-3297064592-1000UA.job

- c:\users\Ben S\AppData\Local\Facebook\Update\FacebookUpdate.exe [2012-09-07 15:07]

.

2012-11-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-11-16 16:39]

.

2012-11-16 c:\windows\Tasks\SUPERAntiSpyware Scheduled Task b7079cf4-71a0-4a79-9ebd-481b35eb89d7.job

- c:\program files\SUPERAntiSpyware\SASTask.exe [2011-05-04 17:52]

.

2012-11-16 c:\windows\Tasks\SUPERAntiSpyware Scheduled Task cbe760a2-1c5c-436d-86a5-b529692b3d0e.job

- c:\program files\SUPERAntiSpyware\SASTask.exe [2011-05-04 17:52]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NetWorx"="c:\program files\NetWorx\networx.exe" [2011-04-15 2793472]

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

uStart Page = hxxp://www.google.com

mLocal Page = c:\windows\SysWOW64\blank.htm

IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000

IE: Open Client to monitor &1 - c:\windows\web\AOpenClient.htm

IE: Open Client to monitor &2 - c:\windows\web\AOpenClient.htm

IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105

TCP: DhcpNameServer = 192.168.2.1

FF - ProfilePath - c:\users\Ben S\AppData\Roaming\Mozilla\Firefox\Profiles\pwbuc1no.default\

FF - prefs.js: network.proxy.ftp - 216.108.225.224

FF - prefs.js: network.proxy.ftp_port - 60099

FF - prefs.js: network.proxy.gopher - 216.108.225.224

FF - prefs.js: network.proxy.gopher_port - 60099

FF - prefs.js: network.proxy.http - 216.108.225.224

FF - prefs.js: network.proxy.http_port - 60099

FF - prefs.js: network.proxy.socks - 216.108.225.224

FF - prefs.js: network.proxy.socks_port - 60099

FF - prefs.js: network.proxy.ssl - 216.108.225.224

FF - prefs.js: network.proxy.ssl_port - 60099

FF - prefs.js: network.proxy.type - 0

.

- - - - ORPHANS REMOVED - - - -

.

Wow6432Node-HKLM-Run-<NO NAME> - (no file)

AddRemove-Steam App 25890 - c:\program files (x86)\Steam\steam.exe

AddRemove-Steam App 42910 - c:\program files (x86)\Steam\steam.exe

AddRemove-Steam App 47410 - c:\program files (x86)\Steam\steam.exe

AddRemove-Steam App 72200 - c:\program files (x86)\Steam\steam.exe

.

.

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]

@Denied: (A) (Everyone)

"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]

@Denied: (A) (Everyone)

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]

"Key"="ActionsPane3"

"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

------------------------ Other Running Processes ------------------------

.

c:\program files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe

c:\windows\SysWOW64\cryptainersrv.exe

c:\program files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

.

**************************************************************************

.

Completion time: 2012-11-21 23:25:15 - machine was rebooted

ComboFix-quarantined-files.txt 2012-11-22 04:25

ComboFix2.txt 2012-11-16 17:37

ComboFix3.txt 2012-11-16 17:05

ComboFix4.txt 2012-11-16 16:24

.

Pre-Run: 14,985,756,672 bytes free

Post-Run: 14,994,870,272 bytes free

.

- - End Of File - - F759EAE02C83E8ADC2D28023C2766D57

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  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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  • Staff

Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur

Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realise. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers
USAToday
infoworld

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Adobe Reader 9.5.2
      Ask Toolbar
      BitTorrent
      BitTorrentBar Toolbar
      Java 7 Update 7
      JavaFX 2.1.1
      jZip
      McAfee Security Scan Plus

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe Reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

NOTE**

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe

(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit

(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit

and select to run as administrator

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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Malwarebytes Anti-Malware (PRO) 1.65.1.1000

www.malwarebytes.org

Database version: v2012.11.28.06

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Ben S :: BENS-PC [administrator]

Protection: Enabled

11/28/2012 2:10:54 PM

mbam-log-2012-11-28 (14-10-54).txt

Scan type: Full scan (C:\|E:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 550190

Time elapsed: 20 minute(s), 23 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

__________________________________________

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 4:39:32 PM, on 11/28/2012

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16455)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\NetWorx\networx.exe

C:\Program Files (x86)\Skype\Phone\Skype.exe

C:\Users\Ben S\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe

C:\ProgramData\FLEXnet\Connect\11\agent.exe

C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe

C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe

C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinSetup.exe

C:\Program Files (x86)\Pidgin\pidgin.exe

E:\Steam\steam.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_5_502_110.exe

C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

C:\Users\Ben S\AppData\Roaming\Spotify\spotify.exe

C:\Users\Ben S\Downloads\HijackThis.exe

C:\Windows\SysWOW64\DllHost.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL

O2 - BHO: Bho - {73A89C60-CF59-4EC7-9215-9B7EF05ECEA4} - C:\Program Files (x86)\Nuance\NaturallySpeaking12\Program\ieShim.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s

O4 - HKLM\..\Run: [instaLAN] "C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup

O4 - HKLM\..\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler

O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking12\Ereg.ini"

O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [speech Recognition] "C:\Windows\Speech\Common\sapisvr.exe" -SpeechUX -Startup

O4 - HKCU\..\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

O4 - HKCU\..\Run: [spotify Web Helper] "C:\Users\Ben S\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"

O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Ben S\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver

O4 - HKCU\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler

O4 - HKCU\..\Run: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

O4 - Global Startup: OpenVPN Client.lnk = C:\Program Files (x86)\OpenVPN Technologies\OpenVPN Client\core\uiboot.exe

O4 - Global Startup: RescueTime.lnk = C:\Program Files (x86)\RescueTime\RescueTime.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000

O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files (x86)\Belkin\Router Setup and Monitor\BelkinService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)

O23 - Service: Dragon Service (DragonSvc) - Nuance Communications, Inc. - C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files (x86)\WinPcap\rpcapd.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: Cryptainer service (ssoftservice) - Cypherix Software (India) Pvt. Ltd. - C:\Windows\SysWOW64\cryptainersrv.exe

O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe

O23 - Service: TeamViewer 7 (TeamViewer7) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

O23 - Service: Zune Wireless Configuration Service (ZuneWlanCfgSvc) - Unknown owner - C:\Windows\system32\ZuneWlanCfgSvc.exe (file missing)

--

End of file - 11397 bytes

________________________

Everything continues to run fine for the past 2-3 days..

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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):


    • O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
      O4 - HKLM\..\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
      O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking12\Ereg.ini"
      O4 - HKLM\..\Run: [startCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [spotify Web Helper] "C:\Users\Ben S\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
      O4 - HKCU\..\Run: [Facebook Update] "C:\Users\Ben S\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver
      O4 - HKCU\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
      O4 - Global Startup: RescueTime.lnk = C:\Program Files (x86)\RescueTime\RescueTime.exe

    [*] Close all open windows and browsers/email, etc...

    [*] Click on the "Fix Checked" button

    [*] When completed, close the application.

    • NOTE**You can research each of those lines
    >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]

NOTE**

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe

(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit

(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit

and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

Gringo

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  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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  • Staff

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wrong time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standard today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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