all programs and files are "gone"

gringo_pr · November 12, 2012

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

Programs to remove
- Adobe Reader 9.4.6
  PokerStars.net

Please download and install

Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
You can download it from

http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from

here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java

click on the Free Java Download Button
click on Agree and start Free download
click on Run
click on run again
click on install
when install is complete click on close

Clean Out Temp Files

This small application you may want to keep and use once a week to keep the computer clean.
Download CCleaner from here http://www.ccleaner.com/
- Run the installer to install the application.
- When it gives you the option to install Yahoo toolbar uncheck the box next to it.
- Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
- Click Run Cleaner.
- Close CCleaner.

: Malwarebytes' Anti-Malware :

I would like you to rerun MBAM
Double-click mbam icon
go to the update tab at the top
click on check for updates
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.
Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidentally close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

Go Here to download HijackThis Installer
Save HijackThis Installer to your desktop.
Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed it will launch Hijackthis.
Click on the Do a system scan and save a log file button. It will scan and the log should open in notepad.
Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT use the Analyze This button its findings are dangerous if misinterpreted.
DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

NOTE**

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe

(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit

(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit

and select to run as administrator

"information and logs"

In your next post I need the following

Log From MBAM
report from Hijackthis
let me know of any problems you may have had
How is the computer doing now?

Gringo

boat · November 12, 2012

The one that looks suspitious to me is "coupon companion"

gringo_pr · November 12, 2012

If you do not know the program then go ahead and remove it

boat · November 12, 2012

I tried to download Revo and it seems to go through the usual progression but it won't run. I tried to remove Adobe from the control panel uninstaller but when I click on the uninstall icon it doesn't do anything.

gringo_pr · November 12, 2012

restart the computer and try again

gringo

boat · November 12, 2012

Great minds thinking alike ; ) I just did that and am getting the same splat: The application failed to initialize properly (0xc0000006)

boat · November 12, 2012

I just tried to download Java and got the same error code

gringo_pr · November 14, 2012

Download Windows Repair (all in one) from this site

Install the program then run

Go to step 2 and allow it to run Disc check

Once that is done then go to step 3 and allow it to run SFC

On the start repairs tab select advanced mode and click start

Select the items below (remove the ticks from the rest ) and tick restart system when finished

Reset Registry permisions

reset File permisions

repair WMI

repair windows firewall

repair internet explorer

remove policies set by infection

repair winsock & DNS cache

remove temp files

repair proxy settings

repair windows update

boat · November 14, 2012

Malwarebytes Anti-Malware 1.65.1.1000

www.malwarebytes.org

Database version: v2012.11.06.12

Windows XP Service Pack 2 x86 NTFS

Internet Explorer 8.0.6001.18702

Administrator :: PAM-820260FD2A8 [administrator]

11/14/2012 4:16:48 PM

mbam-log-2012-11-14 (16-16-48).txt

Scan type: Quick scan

Scan options disabled: P2P

Objects scanned: 186832

Time elapsed: 6 minute(s),

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

I tried downloaded Java but it was still giving me the same error code. I did successfully run Tweaking.com. I will now try to run hijackthis

boat · November 14, 2012

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 4:41:15 PM, on 11/14/2012

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\IObit\Advanced SystemCare 6\Monitor.exe

C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe

C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpomau08.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\IObit\IObit Malware Fighter\IMF.exe

C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\notepad.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.alot.com/web?q=&pr=auto&client_id=830B137001CC102401DF0351&src_id=30028&camp_id=2588&tb_version=1.0.7000.4(B)

R3 - URLSearchHook: (no name) - - (no file)

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll

O4 - HKLM\..\Run: [PTHOSTTR] C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE /Start

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

O4 - HKLM\..\Run: [iObit Malware Fighter] "C:\Program Files\IObit\IObit Malware Fighter\IMF.exe" /autostart

O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui

O4 - HKCU\..\Run: [Advanced SystemCare 6] "C:\Program Files\IObit\Advanced SystemCare 6\ASCTray.exe" /AutoStart

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: hp officejet 4100 series.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: *.download.com

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1286638953453

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1286638946687

O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Advanced SystemCare Service 5 (AdvancedSystemCareService5) - Unknown owner - C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe

O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe

O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe (file missing)

O24 - Desktop Component 0: (no name) - http://forums.malwarebytes.org/public/min/index.php?ipbv=32006&g=js

--

End of file - 5983 bytes

Here is the hijack this log

gringo_pr · November 15, 2012

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

Run HijackThis
Click on the Scan button
Put a check beside all of the items listed below (if present):
- O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
  O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
  O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
  O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
[*] Close all open windows and browsers/email, etc...
[*] Click on the "Fix Checked" button
[*] When completed, close the application.
- NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

NOTE**

sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe

(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit

(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit

and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
click on the Run ESET Online Scanner button
Tick the box next to YES, I accept the Terms of Use.
- Click Start
[*]When asked, allow the add/on to be installed
- Click Start
[*]Make sure that the option Remove found threats is unticked
[*]Click on Advanced Settings, ensure the options
- Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
[*]Click Scan
[*]wait for the virus definitions to be downloaded
[*]Wait for the scan to finish

When the scan is complete

If no threats were found
- put a checkmark in "Uninstall application on close"
- close program
- report to me that nothing was found

If threats were found
- click on "list of threats found"
- click on "export to text file" and save it as ESET SCAN and save to the desktop
- Click on back
- put a checkmark in "Uninstall application on close"
- click on finish
- close program
- copy and paste the report here

Gringo

boat · November 16, 2012

C:\Program Files\Coupon Companion\Coupon Companion.dll a variant of Win32/Toolbar.CrossRider.A application cleaned by deleting - quarantined

C:\Program Files\IObit Toolbar\IE\6.5\iobitToolbarIE.dll a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP450\A0041678.rbf a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP450\A0041680.rbf a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP450\A0041699.msi a variant of Win32/Toolbar.Widgi application deleted - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP450\A0041700.msi probably a variant of Win32/Toolbar.Widgi application deleted - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP467\A0042178.rbf a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP467\A0042180.rbf a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP467\A0042201.msi a variant of Win32/Toolbar.Widgi application deleted - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP467\A0042202.msi probably a variant of Win32/Toolbar.Widgi application deleted - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP492\A0097660.exe a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP496\A0104245.dll a variant of Win32/Toolbar.CrossRider.A application cleaned by deleting - quarantined

C:\System Volume Information\_restore{97100421-803B-4DEC-8519-39408893E41F}\RP496\A0104246.dll a variant of Win32/Toolbar.Widgi application cleaned by deleting - quarantined

C:\WINDOWS\Installer\18f2ee3.msi probably a variant of Win32/Toolbar.Widgi application deleted - quarantined

boat · November 16, 2012

Hi Gringo_PR. Again, thanks for you help and patience. Just a couple of issues I noticed. The computer seems to be doing certain things slowly, like when you get rid of a screen it disappears in segments rather than all at once. Also, on the desktop, all the file and program names are highlighted with a blue box.

gringo_pr · November 16, 2012

Hello

The computer seems to be doing certain things slowly, like when you get rid of a screen it disappears in segments rather than all at once. Also, on the desktop, all the file and program names are highlighted with a blue box.

was this happening right after the scan? have you restarted the computer since you ran the ESET scan

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wrong time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

To re-enable your Emulation drivers, double click DeFogger to run the tool.
- The application window will appear
- Click the Re-enable button to re-enable your CD Emulation drivers
- Click Yes to continue
- A 'Finished!' message will appear
- Click OK
- DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

turn off all active protection software
push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
please copy and past the following into the box ComboFix /Uninstall and click OK.
Note the space between the X and the /Uninstall, it needs to be there.

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

Double-click OTCleanIt.exe.
Click the CleanUp! button.
Select Yes when the "Begin cleanup Process?" prompt appears.
If you are prompted to Reboot during the cleanup, select Yes.
The tool will delete itself once it finishes, if not delete it by yourself.
If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standard today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion
There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

boat · November 18, 2012

HI Gringo_PR I can't be certain what program made everything slow down, but it was one of the last few..I am running Iobit's performance monitor and at "idle" the RAM is about at 50% activity.How do I free it up?

gringo_pr · November 18, 2012

Hello

I would like you to download an updated version of combofix.

update combofix

Delete the version of combofix you have now on your desktop and download a new one from here

Link 1
Link 2
Link 3

**Note: It is important that it is saved directly to your desktop**

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note:Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

boat · November 18, 2012

ComboFix 12-11-16.02 - Administrator 11/18/2012 11:22:44.6.1 - x86

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.479 [GMT -5:00]

Running from: c:\documents and settings\Administrator\Desktop\ComboFix.exe

.

((((((((((((((((((((((((( Files Created from 2012-10-18 to 2012-11-18 )))))))))))))))))))))))))))))))

.

2012-11-15 23:08 . 2012-11-15 23:08 -------- d-----w- c:\program files\ESET

2012-11-14 20:32 . 2004-06-12 00:33 290304 ----a-w- C:\subinacl.exe

2012-11-14 20:18 . 2012-11-14 20:18 -------- d-----w- C:\RegBackup

2012-11-14 20:09 . 2012-11-14 20:54 181064 ----a-w- c:\windows\PSEXESVC.EXE

2012-11-14 20:09 . 2012-11-14 20:54 -------- d-----w- C:\Tweaking.com_Windows_Repair_Logs

2012-11-14 20:09 . 2012-11-14 20:09 -------- d-----w- c:\program files\Tweaking.com

2012-11-12 22:29 . 2012-11-12 22:29 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee

2012-11-12 21:17 . 2012-11-12 22:03 -------- d-----w- c:\program files\VS Revo Group

2012-11-07 01:25 . 2012-11-07 01:25 -------- d-----w- c:\documents and settings\Administrator\Application Data\PandoraRecovery

2012-11-07 01:25 . 2012-11-09 02:37 -------- d-----w- c:\program files\Pandora Recovery

2012-11-07 00:12 . 2012-11-07 00:12 -------- d-----w- c:\program files\Belarc

2012-11-07 00:12 . 2011-08-09 22:33 3840 ----a-w- c:\windows\system32\drivers\BANTExt.sys

2012-11-07 00:01 . 2012-10-30 23:51 361032 ----a-w- c:\windows\system32\drivers\aswSP.sys

2012-11-07 00:01 . 2012-10-30 23:51 21256 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys

2012-11-07 00:01 . 2012-10-30 23:51 54232 ----a-w- c:\windows\system32\drivers\aswTdi.sys

2012-11-07 00:01 . 2012-10-30 23:51 35928 ----a-w- c:\windows\system32\drivers\aswRdr.sys

2012-11-07 00:01 . 2012-10-30 23:51 738504 ----a-w- c:\windows\system32\drivers\aswSnx.sys

2012-11-07 00:01 . 2012-10-30 23:51 97608 ----a-w- c:\windows\system32\drivers\aswmon2.sys

2012-11-07 00:01 . 2012-10-30 23:51 89752 ----a-w- c:\windows\system32\drivers\aswmon.sys

2012-11-07 00:01 . 2012-10-30 23:51 25256 ----a-w- c:\windows\system32\drivers\aavmker4.sys

2012-11-07 00:00 . 2012-10-30 23:51 41224 ----a-w- c:\windows\avastSS.scr

2012-11-07 00:00 . 2012-10-30 23:50 227648 ----a-w- c:\windows\system32\aswBoot.exe

2012-11-07 00:00 . 2012-11-07 00:00 -------- d-----w- c:\program files\AVAST Software

2012-11-07 00:00 . 2012-11-07 00:00 -------- d-----w- c:\documents and settings\All Users\Application Data\AVAST Software

2012-11-06 23:30 . 2012-11-06 23:30 -------- d-----w- c:\documents and settings\Administrator\Application Data\Malwarebytes

2012-11-06 23:30 . 2012-11-06 23:30 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2012-11-06 23:30 . 2012-11-06 23:30 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2012-11-06 23:30 . 2012-09-30 00:54 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-11-06 04:29 . 2012-11-06 04:29 -------- d-----w- C:\TDSSKiller_Quarantine

2012-11-05 02:55 . 2012-02-23 18:25 21336 ----a-w- c:\windows\system32\RegistryDefragBootTime.exe

2012-11-01 23:45 . 2012-11-18 05:00 -------- d-----w- c:\program files\PokerStars.NET

2012-10-19 20:59 . 2012-10-19 20:59 -------- d-----w- c:\program files\IObit Toolbar

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-11-11 22:46 . 2006-02-28 12:00 1032192 ----a-w- c:\windows\explorer.exe

2012-10-10 01:30 . 2012-04-03 14:49 696760 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-10-10 01:30 . 2012-04-03 14:49 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\00avast]

@="{472083B0-C522-11CF-8763-00608CC02F24}"

[HKEY_CLASSES_ROOT\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}]

2012-10-30 23:50 121528 ----a-w- c:\program files\AVAST Software\Avast\ashShell.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Advanced SystemCare 6"="c:\program files\IObit\Advanced SystemCare 6\ASCTray.exe" [2012-09-25 490880]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"PTHOSTTR"="c:\program files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE" [2007-01-09 145184]

"QlbCtrl"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2007-12-06 202032]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-09-07 37296]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]

"SoundMAXPnP"="c:\program files\Analog Devices\SoundMAX\SMax4PNP.exe" [2004-10-14 1388544]

"IObit Malware Fighter"="c:\program files\IObit\IObit Malware Fighter\IMF.exe" [2012-09-28 4473728]

"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2012-10-30 4297136]

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\IMFservice]

@="Service"

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=

.

R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [9/23/2011 5:29 PM 14776]

R2 IMFservice;IMF Service;c:\program files\IObit\IObit Malware Fighter\IMFsrv.exe [9/23/2011 5:28 PM 821592]

R3 FileMonitor;FileMonitor;c:\program files\IObit\IObit Malware Fighter\Drivers\wxp_x86\FileMonitor.sys [11/1/2012 10:07 PM 246816]

R3 RegFilter;RegFilter;c:\program files\IObit\IObit Malware Fighter\Drivers\wxp_x86\RegFilter.sys [11/1/2012 10:07 PM 30408]

R3 UrlFilter;UrlFilter;c:\program files\IObit\IObit Malware Fighter\Drivers\wxp_x86\UrlFilter.sys [11/1/2012 10:07 PM 16248]

S2 AdvancedSystemCareService5;Advanced SystemCare Service 5;c:\program files\IObit\Advanced SystemCare 5\ASCService.exe --> c:\program files\IObit\Advanced SystemCare 5\ASCService.exe [?]

S3 HP24X;HP PC Card Smart Card Reader;c:\windows\system32\drivers\HP24X.sys [7/22/2010 6:18 AM 33024]

.

Contents of the 'Scheduled Tasks' folder

.

2012-11-18 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-03 01:30]

.

2012-11-18 c:\windows\Tasks\ASC6_PerformanceMonitor.job

- c:\program files\IObit\Advanced SystemCare 6\Monitor.exe [2012-11-07 01:33]

.

2012-11-18 c:\windows\Tasks\avast! Emergency Update.job

- c:\program files\AVAST Software\Avast\AvastEmUpdate.exe [2012-11-07 23:50]

.

2012-11-18 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-23 20:18]

.

2012-11-18 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-23 20:18]

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/

uSearchURL,(Default) = hxxp://search.alot.com/web?q=&pr=auto&client_id=830B137001CC102401DF0351&src_id=30028&camp_id=2588&tb_version=1.0.7000.4(B)

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000

Trusted Zone: download.com

TCP: DhcpNameServer = 75.75.75.75 75.75.76.76

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2012-11-18 11:27

Windows 5.1.2600 Service Pack 2 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'explorer.exe'(34056)

c:\windows\system32\ieframe.dll

c:\windows\system32\msls31.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\ImgUtil.dll

.

Completion time: 2012-11-18 11:30:19

ComboFix-quarantined-files.txt 2012-11-18 16:30

ComboFix2.txt 2012-11-18 16:17

ComboFix3.txt 2012-11-12 20:03

ComboFix4.txt 2012-11-12 14:46

ComboFix5.txt 2012-11-18 16:21

.

Pre-Run: 308,903,813,120 bytes free

Post-Run: 308,903,538,688 bytes free

.

- - End Of File - - A9202D87E6672AC1CFC8D8C0F7E9B126

boat · November 18, 2012

Still have the blue boxes around the program names on the desktop and ram is continually operating at 66% at rest.

gringo_pr · November 18, 2012

1) Hold down the Windows key and press Pause/Break. On the "Advanced"

tab, under "Performance" click "Settings." On the "Visual Effects"

tab, make sure the box "Use drop shadows for icon labels" is checked.

2) Right-click on the Desktop, and make sure that "Arrange Icons by"

"Lock Web items" is not checked.

3) Right-click on the Desktop, and choose Properties. On the "Desktop"

tab, click "Customize Desktop," then on the "Web" tab, uncheck all

boxes.

4) Make sure any Wallpaper is an image file. Html will stop the

transparency.

gringo_pr · November 21, 2012

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

boat · November 24, 2012

Hi Gringo PR, sorry, I was out of town for a few days. It looks like everything is working pretty well.

gringo_pr · November 25, 2012

that is great news and you are more than welcome

gringo

boat · November 25, 2012

I left a little something in your Christmas stocking. I wish it could be more...you certainly earned it. Thanks again for your help. What do you think was the problem?

Alan

gringo_pr · November 25, 2012

thank you very much - thisn computer had serviel things going on at the same time

gringo

LDTate · November 28, 2012

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

all programs and files are "gone"

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