Redirect Malware Concerns

[RobertHelfst]

Hello,

I've tried everything to try and remove an invisible malware that is redirecting my search results and causing other problems. I'm afraid of having personal information stolen, any and all help is appreciated!

Logs are attached.

Best,

Bob

Attach.txt

DDS.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

[RobertHelfst]

Thanks, MrCharlie.

Requested log is below:

RogueKiller V8.0.2 [08/31/2012] by Tigzy

mail: tigzyRK<at>gmail<dot>com

Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/

Blog: http://tigzyrk.blogspot.com

Operating System: Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Bob [Admin rights]

Mode : Scan -- Date : 09/10/2012 14:25:31

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 7 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : Best Buy pc app (C:\Users\Bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-2144928189-1839784273-1947254877-1000[...]\Run : Best Buy pc app (C:\Users\Bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms) -> FOUND

[TASK][sUSP PATH] ASUS Patch 10430001 : C:\Windows\AsPatch10430001.exe -> FOUND

[sTARTUP][sUSP PATH] Best Buy pc app.lnk @Default : C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe -> FOUND

[sTARTUP][sUSP PATH] Best Buy pc app.lnk @Default User : C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD7500BPKT-80PK4T0 +++++

--- User ---

[MBR] 488f7267e4b85767d5ff077fe8ca1ecc

[bSP] baa58400c4105655dd5a43eaed9ccc63 : Windows 7 MBR Code

Partition table:

0 - [XXXXXX] FAT32-LBA (0x1c) [HIDDEN!] Offset (sectors): 2048 | Size: 25600 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 52430848 | Size: 689802 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1].txt >>

RKreport[1].txt

Best,

Bob

[MrCharlie]

Not much showing, lets run some scans......

Please read the directions carefully so you don't end up deleting something that is good!!

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

MrC

[RobertHelfst]

Hi,

Results of the scan are attached.

Does this point to any reasons I'm being redirected? Considering just doing a factory restore of my computer - have all of my personal documents backed up on an external HDD.

Thanks again,

Bob

TDSSKiller.2.8.8.0_10.09.2012_15.43.33_log.txt

[RobertHelfst]

Also, if it helps at all, the site to which I am redirected is : http://bts.scour.com/index.html?3

[MrCharlie]

Considering just doing a factory restore

That's a good idea, these infections are hard to get rid of.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[RobertHelfst]

Thank you. I greatly appreciate your help, sorry a solution isn't here. Clean slates are good though =]

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.