herewego Posted July 28, 2012 ID:577844 Share Posted July 28, 2012 Help... My computer was infected with one of those live security platinum scareware viruses. I was able to do a hard shutdown before (i assume) too much was done. I was able to open and run mbam in safe mode with networking via the chameleon svchost option it removed 6 items. Now I have real problems macafee is detecting and removing constantly zeroaccess.el and blocking acess to certian ip addresses. How do i get rid of this nasty thing?Furthermore and maybe a seperate issue or a nonissue the most recent protection log for mbam states "C:\Users\Crawford family\AppData\Local\{47e6cc81-93dd-7028-0f10-4d007f7b939a}\n Trojan.Sirefef ALLOW"What do i do now? Link to post Share on other sites More sharing options...
MrCharlie Posted July 28, 2012 ID:577849 Share Posted July 28, 2012 Welcome to the forum.Please remove any usb or external drives from the computer before you run this scan!Please download and run RogueKiller to your desktop.For Windows XP, double-click to start.For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.Click Scan to scan the system. When the scan completes > Close out the program > Don't Fix anything!Don't run any other options, they're not all bad!!!!!!!Post back the report which should be located on your desktop.MrC Link to post Share on other sites More sharing options...
herewego Posted July 28, 2012 Author ID:577851 Share Posted July 28, 2012 RogueKiller V7.6.4 [07/17/2012] by Tigzymail: tigzyRK<at>gmail<dot>comFeedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/Blog: http://tigzyrk.blogspot.comOperating System: Windows 7 (6.1.7600 ) 64 bits versionStarted in : Normal modeUser: Crawford family [Admin rights]Mode: Scan -- Date: 07/28/2012 12:03:33¤¤¤ Bad processes: 0 ¤¤¤¤¤¤ Registry Entries: 9 ¤¤¤[sUSP PATH] At1.job @ : C:\Users\Crawford family\AppData\Roaming\java.exe -> FOUND[sUSP PATH] At1.job @ : C:\Users\Crawford family\AppData\Roaming\java.exe -> FOUND[ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Crawford family\AppData\Local\{47e6cc81-93dd-7028-0f10-4d007f7b939a}\n.) -> FOUND[HJ] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND[HJ] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND[HJ] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND[HJ] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND[HJ] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND[HJ] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND¤¤¤ Particular Files / Folders: ¤¤¤[ZeroAccess][FILE] n : c:\users\crawford family\appdata\local\{47e6cc81-93dd-7028-0f10-4d007f7b939a}\n --> FOUND[ZeroAccess][FILE] @ : c:\users\crawford family\appdata\local\{47e6cc81-93dd-7028-0f10-4d007f7b939a}\@ --> FOUND[ZeroAccess][FOLDER] U : c:\users\crawford family\appdata\local\{47e6cc81-93dd-7028-0f10-4d007f7b939a}\U --> FOUND[ZeroAccess][FOLDER] L : c:\users\crawford family\appdata\local\{47e6cc81-93dd-7028-0f10-4d007f7b939a}\L --> FOUND¤¤¤ Driver: [NOT LOADED] ¤¤¤¤¤¤ Infection : ZeroAccess ¤¤¤¤¤¤ HOSTS File: ¤¤¤¤¤¤ MBR Check: ¤¤¤+++++ PhysicalDrive0: WDC WD6400AAKS-75A7B2 +++++--- User ---[MBR] 81ebd5774b4e7b86165cac2b898688bc[bSP] 2443d7138d44605c205800f5c869ff21 : Windows Vista MBR CodePartition table:0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 13118 Mo2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 26947584 | Size: 597321 MoUser = LL1 ... OK!User = LL2 ... OK!Finished : << RKreport[1].txt >>RKreport[1].txt Link to post Share on other sites More sharing options...
MrCharlie Posted July 28, 2012 ID:577852 Share Posted July 28, 2012 OK.................Your computer is infected with a nasty rootkit. Please read the following information first.You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.BACKDOOR WARNING------------------------------One or more of the identified infections is known to use a backdoor.This allows hackers to remotely control your computer, steal critical system information and download and execute files.I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?http://www.dslreports.com/faq/10451When Should I Format, How Should I Reinstallhttp://www.dslreports.com/faq/10063I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.-----------------------------------------Please make sure system restore is running and create a new restore point before continuing!For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.How to tell > 32 or 64 bitPlug the flashdrive into the infected PC.Enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press EnterNote: Replace letter e with the drive letter of your flash drive.[*]The tool will start to run.[*]When the tool opens click Yes to disclaimer.[*]Press Scan button.[*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:services.exe[*]Now press the Search button[*]When the search is complete, search.txt will also be written to your USB[*]Type exit and reboot the computer normally[*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)MrC Link to post Share on other sites More sharing options...
herewego Posted July 28, 2012 Author ID:577856 Share Posted July 28, 2012 UGH! PC for sale cheap!ok, seriously i want to fix this. first i have to shoot up to the store and purchase a new flash drive ill repost when i return...Thanks so far Mr. C Link to post Share on other sites More sharing options...
MrCharlie Posted July 31, 2012 ID:578907 Share Posted July 31, 2012 How are we doing?? Do you still need help???MrC Link to post Share on other sites More sharing options...
LDTate Posted August 2, 2012 ID:579816 Share Posted August 2, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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