wolvane Posted April 30, 2012 ID:547672 Share Posted April 30, 2012 I was infected, and when I ran the malwarebytes for the first time ever it was not able to deal with this one, so stupidly and in a panic trusted another program spyhunter 4, which I believe just made it all worst, now it just randomly opens the internet, closes it, pops up sites, and of course had to con it to get me to this site. Anyway please help, you have saved me in the past many times, this time I think I might have to just bail on this notebook. but thought Id give it a try, thx ahead of time. I will probably not be able to get it to go to the internet again. not sure why it hasn't crashed again. I went through and downloaded the dds and attached the info, any help would be great.Attach.txtDDS.txt Link to post Share on other sites More sharing options...
MrCharlie Posted April 30, 2012 ID:547679 Share Posted April 30, 2012 Welcome to the forum.Your computer is infected with a nasty rootkit. Please read the following information first.You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.BACKDOOR WARNING------------------------------One or more of the identified infections is known to use a backdoor.This allows hackers to remotely control your computer, steal critical system information and download and execute files.I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?http://www.dslreports.com/faq/10451When Should I Format, How Should I Reinstallhttp://www.dslreports.com/faq/10063I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards and......There's a possibility that you'll lose your internet connections which I may not be able to correct and will require a repair install.There's also a possibility that during the cleaning procedure the computer will become unusable (won't boot) which will result in a repair install or complete format and install.I strongly suggest you back up all of the important items on the system before we continue.Please let me know you have read this and agree to it.Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.---------------------------------------------Please remove any usb or external drives from the computer before you run this scan!Please download and run RogueKiller.For Windows XP, double-click to start.For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.Click Scan to scan the system (don't run any other options, there not all bad!)Post back the report.MrC Link to post Share on other sites More sharing options...
MrCharlie Posted May 3, 2012 ID:548439 Share Posted May 3, 2012 How are we doing??Do you still need help or can I close this post??MrC Link to post Share on other sites More sharing options...
LDTate Posted May 4, 2012 ID:548716 Share Posted May 4, 2012 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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