Steve1209

@Antec, I'll say it again, I quit Malwarebytes before the first install, it was stopped, the error still occured! Quitting MBAM did not make the install work!

@dcollins Here are my two requested event viewer logs, I hope I did them correctly and I don't think my computer crashed on restart... Also I do NOT have in windows folder any executable the starts with IS Appevent.zip sysevent.zip PS @Antec I did stop Malwarebytes before the first installation so that had nothing to do with this problem..

Hi, Here is the setup log of the first failing installation Setup Log 2017-05-10 #001.zip

Maurice, It is definitely not a version issue, it is an installation flaw and happened to me and at least Bill as well. I did restart the computer and the failure still occurred ONLY after doing the 2nd install over the same version was the problem corrected (2nd time for me 3.1.1 & 3.1.2 versions both)

Bill, It then seems the Malwarebytes team has a glitch in their install process, something on the first install is not allowing the service to start. The 2nd install obviously corrects the problem whatever it is...for you the uninstall/re-install and I just did a re-install over the first install.

Hi All, Just installed the newest 3.1.2 version over the old version 3.1.1 and after a reboot it asked me to do, I got unable to connect to service. I installed the same download again 3.1.2.1733 and it didn't ask me to reboot and MBAM started just fine and is working perfectly...I just rebooted to make sure everything is good and it is after the first little hiccup, not sure why it happened...

Hi All, I installed yesterday Beta 3.1.0.1716 on my Win 10 X64 Creators version and it failed right away, not able to start. I installed it a 2nd time and it started but my machine was not responding at all very sluggish. I backed off to the previous version and all was well again. Today, I tried again with version 3.1.1.1722, install went perfect ane machine is working fine, thank you for the VERY QUICK fix!

I can choose scan but I can not configure Custom san, configure a custom scan is NOT working, I just upgraded to latest component package screenshot what is going on??

Hi, I have MWB lifetime license V3.0.6.1469 installed my Component package is version 1.0.50, I see posts about Component package 1.0.69, I think I'm up to date what is with the component package 1.0.69, is my version out of date and is there a way to update just the component package to a newer version? Thank you for any info on further updates!

Hi, I currently have a desktop with a Lifetime license activated windows 10 for Malwarebytes and V3.0.5 is working fine. Can I use this license on a new laptop which I just got and if so how? I don't want to lose my lifetime license as this is GREAT software, so any help I would really appreciate and I hope this isn't a dumb question on my part... Thanks much

Mieke, Yes the FP has been corrected, Also duly noted about sending logs and not posting screenshots.

Hi, Adguard is a reputable program and today one of it's drivers was detected as a PUP see here hope it can be fixed.

Thanks to both of you for the information and clarifications on my lifetime key!

Thank you for your help, I appreciate it VERY Much!!

Hi daledoc1, My key is displayed in the 2 part version on my account with an ID component and then the Key component both displayed as I stated in my original post. I only learned about the NEW key version reading the forum here. I don't have the new version and was wondering since I bought my original lifetime key on Amazon as I said how I would receive the NEW key version (Which I haven;t received). Again it shows activated & lifetime so maybe it's not a worry, it was just a license question I didn't think you were saying I was using it on more than my 1 computer, I was just asking what the lifetime key restrictions were, I actually assumed or maybe read it was a 1 computer license and never even tried it on my other 2 computers which I have MBAM free on. Again much appreciated your reply,

Hey daledoc1, Thank You for the reply OK *IF* somehow I get a new license key to replace the OLD format lifetime license key, I'll certainly save it in a safe place. As I said I'm only using the license on my 1 computer, free version on the other 2 but thank you for how my license can be used!

Hi All, Two license questions: Using Version 2.1.8.1057 I installed today. 1. I have a Lifetime License with an identifier component and a key component and I'm reading here on the forum that that will change. I bought my Lifetime License through Amazon, how will I be notified of the new key format and what the key is or don't I need to worry since it shows activated and lifetime? 2. How many computers is my Lifetime key valid on as I have 3 but I am only using it on 1 computer currently, can I use it on more than 1 computer at the same time or is it only valid on 1? Thank you for any advice/help, Steve

Hi, You most likely need to go into Avira configuration and temporarily Uncheck this option Then Malwarebytes can do it's thing, then recheck the option in Avira! Hope that helps,

Hi, Thanks for the quick response, much appreciated, I'll wait, seems like many other problems reported on the version...

Hi All, The exclusion list seems to replicate itself over and over. I cleared the exclusion list then added exclusions for Avira and EMSIsoft EAM process executables. Then after a day or two, the exclusion list shows the same exclusions but repeated over and over like 4 or 5 times, what is going on?

Hi All, I'm using Malwarebytes V1.65.1.1000 on Win 7X64 system. I'm currently running a scan using Microsoft Suspicious Removal Tool(MRT complete scan Oct 2012) and the system is going crazy. When I look at what is going on in Windows Task Manager, I see MRT.EXE using a lot of CPU and MBAM is also going crazy also right behind it, how to I add the MRT.EXE to the ignore list? I can't seem to find the file or the process anywhere in MBAM? I googled it should be in Windows system 32 NOT there, any help please Steve

Thanks very much, my reply is slower than my Malwarebytes Tray Icon HaHa. That makes sense, to stop conflicts! Steve

Hi Everyone, Have a new computer with Win 7 ultimate 64 bit on it & I noticed the tray icon does not appear for Malwarebytes for nearly 2 minutes after every other tray icon has been in place. Is this a problem, if so what might be causing this? I never experienced this on my old XP machine 32 bit Malwarebytes was nearly one of the first tray icons displayed. Certainly NEVER 2 minutes behind every other program on the system? Any Idea's, Thanks, Steve

Hello All, I'm using MBAM V1.41 and there seems to be only an option to "start protection". This enables TWO protections, the protections module and the IP protection module! I wonder if others like myself would like 2 options on the protection tab? One for start protection which I don't want to use because I have other protection guards running on my system. Then a 2nd option for start IP protection which I want to always enable because no other vendor offers this. I realize I can right click on the ICON in the system tray and disable the one protection and keep the other IP protection running BUT a choice would be better on the protection tab I think. Any chance you could implement that in a future release? Thanks for listening, Steve

Hey MysteryFCM, Thanks for your info and response about a firewall. I've NEVER used a firewall before (Well the Windows XP firewall) but none other. So I thought I'd keep it simple, there were 2 or 3 free Firewalls I looked into and I choose the free Zone Alarm, no reason other than it was simple to implement on was forum. I installed it and after a day or so, all my legitimate programs trying to access the internet were there in ZA outbound. I was surprised by the number of INBOUND things trying to access my computer, at least 40-50 a day blocked. Since I installed ZA Free, there has NOT been an outbound IP detection by Malwarebytes, I wonder if the INBOUND traffic was creating the OUTBOUND IP alerts? Anyways, thank you very much for making me a "Somewhat Smarter" computer user! Steve