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Alice22

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Posts posted by Alice22

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted · Edited by Alice22

    Hi,

    I had to travel on a short notice and I couldn't fully test out the performance of Chrome... I noticed something that I don't understand and I want to share it, maybe it's relevant.

    I am playing a game (whenever I have time) called Lineage 2 and when I have 3 windows/instances of the game open Chrome starts to slow down. But when 4 windows of the game are open, the exact same symptoms as stated in this thread by me start to appear again (tabs freeze, even going to chrome:settings takes about 40 seconds/1minute, etc...) The game uses Frost Security and I'm thinking it may somehow affect Chrome's performance, but I'm no expert, so it's just a wild guess. This shouldn't happen though, since my computer is powerful enough to handle a year 2000 game with potato graphics and a web browser at the same time (from FRST you can see it's 16gb RAM, SSD, GTX 1060). 

    I'm away from home for at least 5 more days, but I will try to re-create the scenario on my laptop later when I have time and post back here. I don't know if what I make say makes any sense and I hope you understand what I'm trying to explain, but after 2 clean windows installs, following every step from this thread, clean full scans from MB3 and Norton - it seems that the issue may not be adware/virus related anymore, but some conflict of Chrome and this game. FYI when the game is not running Chrome works perfectly.

    Edit: Is it normal though, that these windows doubleclick.net and yadro.ru are trying to get opened, but are blocked by uBlock? Or is it an indication of infection?

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Hello, 

    Sorry for the delayed answer but I'm working on shifts and it's tough o.O

    I followed your instructions and I've been using Chrome for 20-30 minutes now, without any issues, however this has happened before, and a day later it starts freezing/lagging again. I think we should give it a little more time to see how it performs. 

    The uBlock extensions shows that it blocked sites like doubleclick.net and yadro.ru and after a bit of reading up, it seems that this should not happen.

    I will post again after a while, but after tomorrow I will be travelling for work for a few days. I hope we can communicate and keep the post alive until the problem is resolved or at least be able to re-create it when I'm back, if the issue still persists.

    Thank you for sticking up with me so far.

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted · Edited by Alice22

    Hello @kevinf80

    Yes, unfortunately the issues with Chrome remain.. As I'm writing to you right now (from Edge), Chrome is in the background trying to load the chrome://settings/ page for over a minute.. I ran a full scan with MB3 and Norton last night while I slept, everything comes out clean. I don't know what to do anymore, I've tried all I know @AdvancedSetup tried to help too (thanks!), maybe I should just backup my important files and throw my SSD and hard drive in the trash (desperate times, desperate measures)

    Edit: I will run another full scan while I sleep tonight and install Chrome on my laptop to see how it works there, I will post the feedback here again

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Ok after using Chrome for a while now I am certain that the problem is back - it takes up to 40 seconds to load a web page. In order to describe it better it goes like this: I enter for example http://youtube.com and hit enter. Loading wheel on the Chrome tab starts spinning. The page is not showing up, even though it's loading. Not partially, nothing at all is showing up, blank page remains, and the wheel keeps spinning like it's really loading something. I can just open Edge and load the page there, browse for a while and come back to Chrome and the page is still loading in it. If I go to  chrome://settings/ it's the same - starts loading, freezes a couple of times and after about 20-30 seconds the page with the settings finally shows up. I cleaned with AdwCleaner and removed the search engines from the list, but still it's not being resolved.

    Computer is clean, no dust or anything, clean windows install (fully updated afterwards) was done recently and after that I was following everything in this thread and still it persists. Maybe Chrome requires some framework to be installed in order to be working properly? Should I remove Chrome again with the FRST fix and re-install windows? 

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Ok I installed Chrome and worked with it for about 15 minutes, no issues for now - no lag, freezing. Everything seems to be looking ok. 

    Without syncing my Google account I scanned with AdwCleaner right after I installed and open Chrome. It shows the same result - PUP.Optional.Legacy 

    pic.JPG.a6273f3cd56d8f0e4c3f0ba8f8f4c6f9.JPG

    They persist in the search engines list again too:

    pic2.JPG.a28bee6714b445427060da0012e76823.JPG

    AdwCleaner logfile from the scan: AdwCleaner[S111].txt

    So far although the AdwCleaner results aren't clean, Chrome works fine. I will remove the search engines Aol and Ask, add an AdBlock extension to Chrome and use it for a while and will post feedback on how it behaves.
     

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    I have a Windows 10 edition on a USB drive and I have a key. I plugged the usb and did a clean install of Windows 10, formatting my C:\ partition before the install. I just remembered that before the first re-install of Windows (I clean installed it twice) the virus changed my Windows computer password (not the Microsoft one, I don't have a Microsoft account) and I couldn't even get to my desktop. Just thought this might be extra informative for my case, so I'm sharing it.

    Everything looks ok for now but I have the feeling that if I install Chrome and reset it's settings to default, the virus will be back.. because it happened over 100 times and I find it hard to believe it won't happen again.

    Edge is running fine, scans from MB3 and AdwCleaner come out clean.

    Should I go ahead and install Chrome again?

    P.S. This might take some time for me because I'm moving to a new apartment right now (these days) and I'm going to have to get a new internet provider and get my PC setup going. Please do not delete or close the topic, because I'm here every day and I will definitely post feedback.

    So just give me a green light to install Chrome again and I will do it. Also should I sync in my Google profile in Chrome, after I install it?

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Alright, so Edge - pages stop responding popping up with a message to recover the page (the message is at the lower part of the screen). Switching between tabs is slow, it often freezes for a few seconds before switching to the tab I've clicked. Often when I start typing in a field (for example the YouTube search bar/box/field) it has a typewriter effect - 0.5 to 2 second delays between my press on the keyboard and the letter appearing on the search field. The whole Edge freezes and I have to F5 a few times to make the page active/not frozen anymore. Many times I have to restart Edge because refreshing the page just won't work

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Hi @AdvancedSetup

    I had Chrome on my laptop so I completed all of the steps we did on the PC on the laptop too. Also disabled sync and cleared private data for Google and Browser and my phone.

    All devices are with disabled sync and cleared data and after a scan with MB3 and AdwCleaner they all look clean. I synced my phone for the second time and cleared the synced Google data. After that - disabled sync again and cleared data again - just to be sure nothing was saved on Google's storage/cloud.

    I left my saved passwords un-checked only, I hope that's okay? I can delete them too, if it's necessary.

    Here are all of the files requested in the previous post:

    MB3_Scan.txt
    AdwCleaner[S107].txt
    FRST.txt
    Addition.txt

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    After I disabled sync I still have the bookmarks on my phone. But I don't mind losing them.

    I use Google Drive, Maps, Playstore, but nothing else besides Chrome (from Google) is installed on the computer.

    Please describe how we are going to perform a full removal, because I already removed Chrome many times and re-installed Windows twice while trying to get rid of this virus.

    Thanks ^^

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Hello @AdvancedSetup

    It doesn't work, I've followed through this guide many times now. It fixes the issue, but as soon as I add an extension or reset the browser's settings, it comes back. 

    I just booted in Safe Mode, performed a disk cleanup (thought that may help), scanned with MB3, scanned with AdwCleaner - all clean. After that I did a reset on the Chrome settings, scanned with AdwCleaner - it was back. And this was in Safe Mode. I also reinstalled chrome for the thousand time now, and I got this blocked site pop up.

    2.JPG.e2c751286070e82ea45122b16945fd32.JPG

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    Hi,

    Let me try to explain as best as I can how the browsers act..

    Chrome: Works fine for a few minutes and then when trying to switch between tabs it freezes for about 2 to 10-15 seconds. I've noticed once I open a new tab and type in an address, and press enter - nothing happens. No page is loading. If I switch to another tab, and back to the previous one (where I typed the address) - there url field is empty. But once I type a web address for the second time - it starts loading very, very slowly and eventually it loads. Than back to the freezing tabs and having to type the url's twice.

    Edge - pages stop responding popping up with a message to recover the page, but not too frequently. Switching between tabs is slow, although much faster than Chrome. In Edge, often when I start typing in a field (for example the YouTube search bar) it has a typewriter effect - 0.5 to 2 second delays between my press on the keyboard and the letter appearing on the search field. 

    If there is anything else I can check or look out for, please let me know.

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted · Edited by Alice22

    Update:

    Edge is slow too, at this point no browser is safe from this virus. I don't know what to do anymore, I've disabled sync on the accounts, re-installed Windows, re-installed browsers, anything I can think of doing I already did.. I noticed in the %APPDATA% Chrome folder, inside the extensions folder, there are some random folders creating themselves every now and then. None of my browsers have any extensions.

    Extensions folder right now, after I deleted everything a few minutes ago:

    1.JPG

    Is this fixable? What am I supposed to do?

    PUP.Optional.Legacy persistent, will not go away

    in Resolved Malware Removal Logs

    Posted

    5 hours ago, Gamerear21 said:

    Chrome does add multiple search engines when installed and will add them back after reseting chrome settings and sometimes even after chrome updates they come back. I use chrome and I don't remember ever seeing one for ask though. Try clicking the three dots beside each search engine you don't want and it should give an option to remove them. After doing this run adwcleaner and malwarebytes and see if it comes back.

    I've done this a thousand times. They do not come back. However if I reset chrome, both AOL and Ask come back -> Run AdwCleaner -> it detects them as adware. Now since the last time I cleaned them, for some reason the browser is working fine - no slowing, freezing, lag spikes. I am scared that they will appear again sometime since I know they exist somewhere in browser/computer and resetting Chrome brings them back up.

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