csize
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Posts posted by csize
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30 minutes ago, dcollins said:
@csize the logs you provided, are they from a computer experiencing the issue as well? You mention it's a different one.
yes, it is as said all the computers have the same problem. The computer which i sent a log from it in the beginning does not have malwarebytes pro on it anymore it is removed. But this log is from another computer which has the same problem.
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The version of the antivirus that we use is worry free business security standard 9.5.
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8 minutes ago, Porthos said:
I am going to let staff look this over and see if there are any known issues with the version of Trend micro you use. @dcollins@nikhils@vbarytskyy
Thanks a lot, keep me informed.
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Hello,
please find the attached file. The log is from another PC this time, since Malwarebytes had to be removed from the previous system.
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On 3.2.2018 at 4:12 PM, Porthos said:
Let us get a clean install of the current version.
Download and run MB-CLEAN
- Download MB-CLEAN
- Close all open applications
- Double-click and run mb-clean-3.1.0.1031.exe
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A prompt with an option to clean up the system will appear: click Yes
- Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
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Once the cleanup process is completed, a prompt will appear:
- Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
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No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
- We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
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Upon reboot, a prompt will appear: click Yes
- Yes - will download, install and activate the latest version of Malwarebytes 3
- No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)
If it does not offer the new install after the reboot you can download and install from here.
Thanks for replying. I applied both methods but no changes, any other solutions? We have more than 10 Licenses of this product, on every pc we have the same problem, i would say specially with malwarebytes 3 has this problem occured, if it can not be solved we might have to uninstall the product.
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Hello,
i use Malwarebytes pro and it really almost crashes my system at startup and it takes sometimes up to 4 Minutes till my system starts up. But when i uninstall the programm the startup is like 10 seconds. I read in some forums that i have to exclude the exe Files of the programm in Antivirus software, i did that but no help. i also tried to disable self protection module but also did not change anything also i reinstalled the application but no changes. So my question is how i can really fix the issue?
Please find the attached file which are the requested files.
Malwarebytes 3.3.1 extremely slows down Startup
in Malwarebytes for Windows Support Forum
Posted
I don't know what exactly has been changed on the new update of Malwarebytes, but it seems it works fine now, good that it has been fixed.
Thanks.