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Grappler

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Posts posted by Grappler

  1. I have exactly the same problem as Bob Blaylock's post:

    pup.optional.ask won't go away—possible false-positive?
    By Bob_Blaylock, November 19 in Resolved Malware Removal Logs

    • I see the solution posted (see below) by miekiemoes, for Bob Blaylock, however I noticed that the first instruction was  "make sure you have the latest version of malwarebytes installed (currently 3.3)", I have updated Malwarebytes and the Dashboard reports my updates are "Current" but my version number is 3.2.2.2029 (at 27th November 2017) NOT 3.3. QUESTION: Is the current version for the UK 3.2.2.2029 ? if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? 
    • Not sure if this is relevant but although PUP.Optional.ASK does not appear to have a major effect on my system,  I have noticed that on completion of a scan Malwarebytes reports that the infection has been quarantined and then the Google Chrome browser will shut down, if I restart Google Chrome it asks if I wish to restore the original tabs and from that point everything appears normal.

     

    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 11/27/17
    Scan Time: 8:00 AM
    Log File: f770c554-d348-11e7-a56b-902b3465e037.json
    Administrator: Yes

    -Software Information-
    Version: 3.2.2.2029
    Components Version: 1.0.212
    Update Package Version: 1.0.3350
    License: Premium

    -System Information-
    OS: Windows 10 (Build 16299.64)
    CPU: x64
    File System: NTFS
    User: System

    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 484032
    Threats Detected: 1
    Threats Quarantined: 1
    Time Elapsed: 36 min, 48 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Detect
    PUM: Detect

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 1
    PUP.Optional.ASK, C:\USERS\JON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [527], [454825],1.0.3350

    Physical Sector: 0
    (No malicious items detected)


    (end)

     

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