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Everything posted by Grappler

  1. I have exactly the same problem as Bob Blaylock's post: pup.optional.ask won't go away—possible false-positive? By Bob_Blaylock, November 19 in Resolved Malware Removal Logs I see the solution posted (see below) by miekiemoes, for Bob Blaylock, however I noticed that the first instruction was "make sure you have the latest version of malwarebytes installed (currently 3.3)", I have updated Malwarebytes and the Dashboard reports my updates are "Current" but my version number is (at 27th November 2017) NOT 3.3. QUESTION: Is the current version for the UK ? if not how do I update to 3.3 ? and do I need to before proceeding with the miekiemoes solution ? Not sure if this is relevant but although PUP.Optional.ASK does not appear to have a major effect on my system, I have noticed that on completion of a scan Malwarebytes reports that the infection has been quarantined and then the Google Chrome browser will shut down, if I restart Google Chrome it asks if I wish to restore the original tabs and from that point everything appears normal. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 11/27/17 Scan Time: 8:00 AM Log File: f770c554-d348-11e7-a56b-902b3465e037.json Administrator: Yes -Software Information- Version: Components Version: 1.0.212 Update Package Version: 1.0.3350 License: Premium -System Information- OS: Windows 10 (Build 16299.64) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Result: Completed Objects Scanned: 484032 Threats Detected: 1 Threats Quarantined: 1 Time Elapsed: 36 min, 48 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 PUP.Optional.ASK, C:\USERS\JON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, Replaced, [527], [454825],1.0.3350 Physical Sector: 0 (No malicious items detected) (end)
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