My daughter brought her computer to me with a blue screen that represented itself as an authentic Microsoft error. However, upon further inspection of the message, several mispells and grammatical errors ("our" computer is..., it is "okey", and a phone number that changes with each restart) lead me to the conclusion this was in fact some sort of virus.
I checked several places online and most were similar in advising to start the task manager to put the computer into Safe Mode. Only problem is, it will not allow me to use the Ctl, Alt, Dlt function.
Not only was the computer showing this blue screen error message but after restarting it, it is now asking for the product key (same, misspelling and improper grammar) and also an "instal" wizard pop-up that says something about the instillation of Chrome and other apps that have been installed with it, click next to continue. After trying to x out of these pop-ups, it now is flashing between all the screens.
Has anyone experienced this problem or have any idea what exactly I'm dealing with. And if so, is there anything that I can do to fix this issue?
Thanks
