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Found 7 results

  1. I have found several of my clients who all are using Malwarebytes Pro Version and have had there browser infected with a url called "accessblocked.azurewebsites.net" It admonishes them to NOT turn off the computer and lists itself as Microsoft Support with a phone number to contact. The fake support then requests a credit card to effect the repair. They don't understand why Malwarebytes did not block the website. The website continually reconnects itself so there is no opportunity to back out of the display other than exiting the browser via task manager with a delete of the browser task. I am not sure how they arrived at this point (maybe an email with attachment or another website that redirects to this scam. Any help would be appreciated from Malwarebytes' software engineers.
  2. Hi, your payment portal 2CO.com. Are flatly denying me a refund that they themselves promised in 8 hours. I have proof that they are holding on to my money from my bank, as a pending payment.They will not refund it. They say its nothing to do with them, its a Mbytes problem Its now the next day. I contacted them just a mo ago, and they told me to contact malwarebytes. I already have been in contact with MBytes for 2 or 3 days. The result.....you've cancelled my subscription. Why? PLEASE WHY? I never asked you to cancel anything, I was at the time TRYING to BUY something from Mbytes! Now I have no subcription, no premium account. So basically im being passed from pillar to post. It looks like ive been scammed by a security company. 2co said that they answer Mbytes problems, for Malwarebytes! Are they inside and part of Malwarebytes? Nothing in this 3 day episode has been addressed with any serious thought, The communications I send are not read, that is evidentially true. If thats not the case, then its one almighty mess up. The answers I get in responses from Mbytes are completely non sensical. Who do I believe? 2CO or Malwarebytes? At the moment NEITHER. If anyone has had similar problems please respond to this post. thankyou.
  3. Hello, I recently purchased a DVD from eBay containing Hirens Boot Disk from a seller. Today I happened to run a virus scan while the disk was in my drive so it also scanned the disk and found a virus called Win32/Triggre!rfn which I found out can give hackers remote access and hijacks pc's for cryptocurrency mining. Before I bought the disk my pc was already acting strange so I thought I had a virus at that time even though no anti-virus software could find anything. I am trying decide if I should contact eBay and report this seller but I need to be absolutely sure the virus was already on the disk. This is where I need help. I know it's possible for viruses to copy themselves to any media so is it possible that I already had the virus and it copied itself on to the disk during one of the many times it was in my DVD RW drive? I cannot tell if the disk is rewritable or not, is there a way to tell? I've also read that it may even be possible for non RW disks to be written to more than once like +R and -R so is that also possible? I would really appreciate any help and advice on what to do. If this eBay seller is selling and scamming people with infected software, he needs to be stopped and held accountable and I don't want anyone else make the same mistake I did to buy these disks. Looks like he has sold a lot of disks already.
  4. Malwarebytes just forced me to purchase an upgrade for $60 . Even though there is 2 months left on my current subscription. Absolutely disgusting. The program popped up as the freeware and wouldn’t update until I clicked one of the upgrade choices.
  5. I'm not sure if I'm putting this the right place but anyway here I go. Yesterday I got a scam email from finacenews dot org I viewed it but I didn't open it/view the remote content (or click on any of the links) in Mozilla Thunderbird also TB was sandboxed so I shouldn't have to worry about an infection not mention I'm a Linux user viewing this email from a non-admin account. But I just wanted to report this phishing scam. Here a screenshot of it:
  6. I have a friend/client running Windows 8.1 and Internet Explorer (all current and updated) that he uses IE to access his Comcast email. We leaves IE running to monitor his emails but after sitting idle anywhere from 1 hour to several hours the fake virus warning with audio comes on (so this happens without any movement or clicking by the user). The IE tab changes from the current site to flash yellow and now says Microsoft Support (but obviously it is not). The only way at this point that IE can be closed is to use task manager. The user has a current trial version of the latest Malwarebytes program and has scanned the system several times, the first scan 2 weeks ago produced a few PUP/issues and cleaned them but the warning messages came back. Subsequent scans did not find any issues. This is the first time that I have seen this issue where Malwarebytes did not permanently resolve the issue and where the warning message pops up even when IE is sitting idle. Any suggestion how to fix this would be appreciated! My latest attempt was to reset IE - waiting on result. Possibly uninstalling/re-installing IE and/or installing Chrome?
  7. It would be helpful for Malwarebytes to introduce a new customer service like Norton Safe Web Lite or Scam Adviser, but better than them: So a customer can check websites before using them as to: 1. the review comments of prior users of a website, with dates; 2. the ownership of the website; 3. the location of the website and owners; and 4. the response of site owners to review comments.
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