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Found 22 results

  1. I have found several of my clients who all are using Malwarebytes Pro Version and have had there browser infected with a url called "accessblocked.azurewebsites.net" It admonishes them to NOT turn off the computer and lists itself as Microsoft Support with a phone number to contact. The fake support then requests a credit card to effect the repair. They don't understand why Malwarebytes did not block the website. The website continually reconnects itself so there is no opportunity to back out of the display other than exiting the browser via task manager with a delete of the browser task. I am not sure how they arrived at this point (maybe an email with attachment or another website that redirects to this scam. Any help would be appreciated from Malwarebytes' software engineers.
  2. Hi, your payment portal 2CO.com. Are flatly denying me a refund that they themselves promised in 8 hours. I have proof that they are holding on to my money from my bank, as a pending payment.They will not refund it. They say its nothing to do with them, its a Mbytes problem Its now the next day. I contacted them just a mo ago, and they told me to contact malwarebytes. I already have been in contact with MBytes for 2 or 3 days. The result.....you've cancelled my subscription. Why? PLEASE WHY? I never asked you to cancel anything, I was at the time TRYING to BUY something from Mbytes! Now I have no subcription, no premium account. So basically im being passed from pillar to post. It looks like ive been scammed by a security company. 2co said that they answer Mbytes problems, for Malwarebytes! Are they inside and part of Malwarebytes? Nothing in this 3 day episode has been addressed with any serious thought, The communications I send are not read, that is evidentially true. If thats not the case, then its one almighty mess up. The answers I get in responses from Mbytes are completely non sensical. Who do I believe? 2CO or Malwarebytes? At the moment NEITHER. If anyone has had similar problems please respond to this post. thankyou.
  3. Hello, I recently purchased a DVD from eBay containing Hirens Boot Disk from a seller. Today I happened to run a virus scan while the disk was in my drive so it also scanned the disk and found a virus called Win32/Triggre!rfn which I found out can give hackers remote access and hijacks pc's for cryptocurrency mining. Before I bought the disk my pc was already acting strange so I thought I had a virus at that time even though no anti-virus software could find anything. I am trying decide if I should contact eBay and report this seller but I need to be absolutely sure the virus was already on the disk. This is where I need help. I know it's possible for viruses to copy themselves to any media so is it possible that I already had the virus and it copied itself on to the disk during one of the many times it was in my DVD RW drive? I cannot tell if the disk is rewritable or not, is there a way to tell? I've also read that it may even be possible for non RW disks to be written to more than once like +R and -R so is that also possible? I would really appreciate any help and advice on what to do. If this eBay seller is selling and scamming people with infected software, he needs to be stopped and held accountable and I don't want anyone else make the same mistake I did to buy these disks. Looks like he has sold a lot of disks already.
  4. Malwarebytes just forced me to purchase an upgrade for $60 . Even though there is 2 months left on my current subscription. Absolutely disgusting. The program popped up as the freeware and wouldn’t update until I clicked one of the upgrade choices.
  5. I'm not sure if I'm putting this the right place but anyway here I go. Yesterday I got a scam email from finacenews dot org I viewed it but I didn't open it/view the remote content (or click on any of the links) in Mozilla Thunderbird also TB was sandboxed so I shouldn't have to worry about an infection not mention I'm a Linux user viewing this email from a non-admin account. But I just wanted to report this phishing scam. Here a screenshot of it:
  6. I have a friend/client running Windows 8.1 and Internet Explorer (all current and updated) that he uses IE to access his Comcast email. We leaves IE running to monitor his emails but after sitting idle anywhere from 1 hour to several hours the fake virus warning with audio comes on (so this happens without any movement or clicking by the user). The IE tab changes from the current site to flash yellow and now says Microsoft Support (but obviously it is not). The only way at this point that IE can be closed is to use task manager. The user has a current trial version of the latest Malwarebytes program and has scanned the system several times, the first scan 2 weeks ago produced a few PUP/issues and cleaned them but the warning messages came back. Subsequent scans did not find any issues. This is the first time that I have seen this issue where Malwarebytes did not permanently resolve the issue and where the warning message pops up even when IE is sitting idle. Any suggestion how to fix this would be appreciated! My latest attempt was to reset IE - waiting on result. Possibly uninstalling/re-installing IE and/or installing Chrome?
  7. It would be helpful for Malwarebytes to introduce a new customer service like Norton Safe Web Lite or Scam Adviser, but better than them: So a customer can check websites before using them as to: 1. the review comments of prior users of a website, with dates; 2. the ownership of the website; 3. the location of the website and owners; and 4. the response of site owners to review comments.
  8. Hi, and please forgive my ignorance. I have scanned the subforums here but was unable to find one where this question seemed most appropriate. So please, feel free to move or delete this post as you deem appropriate. My question is not about the software. Although I do have the Android version installed on my mobile phone. I did, however, receive an email invitation to an interview that supposedly will be conducted by someone at Malwarebytes. This email was received into the email address where I had registered my mobile app when first downloading Malwarebytes. The email was sent from "welcome@reply.malwarebytes.com", I did reply by selecting a particular time on a particular date, and later received confirmation of my appointment from what appears to be a legitimate Malwarebytes corporate address shown (no brackets in the actual email address) as (first initial)(last name)@malwarebytes.com. Aside from initially stating it would take 45 minutes and later confirming by sending me a calendar entry that is set for 30 minutes, nothing was mentioned as far as the scope of the interview or the type of questions I would be asked but it did offer a $50 Amazon Gift card for participating. (And who would refuse that for a 30-minute phone chat, right)? I am simply trying to be proactive in verifying the source of these emails and the legitimacy of any such "user interview" program that you might be aware of. If you have any information that you can provide or if you can direct me to who/where I might be able to confirm/refute this, I would greatly appreciate it. Thanks in advance... Cordially, OmarS
  9. This same thing is happening to me so if you have a way to fix it then please let me know!! It is very annoying!
  10. There's a new virus out there and I got caught, gladly MalwareBytes alerted me on time. Unfortunately the file is on my machine, it's called "Chrome font.exe" and not even FileASSASSIN was able to delete it. How can I delete it? Also, although MalwareBytes alerted me of this malware, as soon as my PC restarted, the first page that showed up on Chrome was from Spora Randomware saying that all my files are now encrypted and I would need to follow a certain procedure to revert this process, but I see no different whatsoever on my files, I can open them, edit and delete them with no problems. Should I double check something else? I already ran MalwareBytes, Superantispyware and AdwCleaner, nothing showed up. Thank you and best regards,
  11. I downloaded a video converter program the other day and it must have come with malware or whatever else there is that corrupts computers, because this morning, I am met with a Windows 10 Product Key screen. I called the number thinking it was a legit thing and I was given a temporary product key, that I didn't write down, and told I would need to buy a anti-malware software for either $99, $199, or $399, depending on what plan I got. After I clicked okay, the desktop came back up, I told the person that it worked and they got off the phone. As soon as I googled anti-malware software, the screen came back up. I called again and explained that I was locked out again and asked if I could get the product key, that I didn't write it down. The person said that I couldn't, that putting it in too many times would lock me out and that I just needed to buy the software and I could make a payment to the accounts payable department. I told him I didn't plan on buying the software from Microsoft, so I would need the temporary key again. I told him I didn't have any money to pay for it and then he starts asking what I consider extremely inappropriate questions for a call center employee. He asked how old I was, that I didn't have money. I told him I was unemployed, and he said you are 27 and unemployed. Get your parents to help, I told him they couldn't. And then he asked if I had a webcam. I said yes, and he told me to hold on for one minute. I hung up the phone and immediately closed my computer. He called back 8 times, I picked up one and explained that I hung up because it was a scam, and then he started yelling about how could he, do anything if he was in India. And I hung up and just stopped taking the calls when they came in. SOOOOO, my big issue is, that I looked up this scenario to see if it was a scam and it said it was. However, none of the window screenshots look like mine. And I actually have a screen before the screen that asks for the product code, asking me to put in my region and select what type of device I am using, and then I get the product key screen. I've looked up multiple things about how to fix this and they all start with me accessing windows task manager. I can't even do that. I press CTRL+ALT+DEL and I get the screen that allows me to choose task manager, but it never actually comes up. I've tried getting my computer to start in safe mode and I can't do that either. I also don't have a way or know how to get the command prompt to come up. I feel like this has to truly be a scam with the way the support person talked to me, but again my screen looks different. Anyone have any suggestion on how to fix this? I have an HP Probook. I've included an image of the screen I get.
  12. My daughter brought her computer to me with a blue screen that represented itself as an authentic Microsoft error. However, upon further inspection of the message, several mispells and grammatical errors ("our" computer is..., it is "okey", and a phone number that changes with each restart) lead me to the conclusion this was in fact some sort of virus. I checked several places online and most were similar in advising to start the task manager to put the computer into Safe Mode. Only problem is, it will not allow me to use the Ctl, Alt, Dlt function. Not only was the computer showing this blue screen error message but after restarting it, it is now asking for the product key (same, misspelling and improper grammar) and also an "instal" wizard pop-up that says something about the instillation of Chrome and other apps that have been installed with it, click next to continue. After trying to x out of these pop-ups, it now is flashing between all the screens. Has anyone experienced this problem or have any idea what exactly I'm dealing with. And if so, is there anything that I can do to fix this issue? Thanks
  13. Hello there! I want to ask you: is it - a scam/rogue/fake antivirus?
  14. Watch out for googling "malwarebytes refund" because I did that to call and get a refund and when I called the number, someone in probably the country of India, answered and told me to go to just enter the word "syval" into google. It turned out to be a remote connector program and there is no reason for any company to get onto my computer to issue a refund. I hung up on him in addition to my computer telling me it would not run such program anyway. SO WATCH OUT GUYS!! I reported this to the FTC just now also. http://guruaid.syval.net/ The above link is what that ended up on.
  15. Probable scam - Firesafetoday.com? This thing pops up occasionally: Firesafetoday.com It has Microsoft logo but it looks and sounds like a scam to me. Does anyone know anything about it? I don’t see it in any lists I’ve found so far e.g.https://malwaretips.com/blogs/remove-tech-support-scam-popups/ https://blog.malwarebytes.org/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/
  16. A few years ago my father had McAfee Anti Virus installed on his PC, it was slowing down his PC too much so I removed it and installed a different brand of anti-virus software. He tried to cancel his subscription, emailing different McAfee addresses, but they would always tell him it was the wrong address. My father isn't very computer literate, but McAfee had made it as difficult as possible to find out how to cancel their subscription, they had hidden it away in an obscure location, which I eventually found for him when he told me about it. Anyway, he wrote to their head office, explaining that McAfee had been taking £50 per year for software that was not installed, but they refused to pay it back, despite the evidence of him having tried to cancel using various different McAfee email addresses. They have refused to pay, time and time again. We have given up on them now, but now it's time to warn other people of what's going on. These people do not care about their customers, they do not believe in giving back money that is yours. They are clearly being run by people who do not care about whether you have their product installed, but just about billing your bank account. I'll be spreading this message far and wide on the Internet, to ensure that they lose many thousands of $'s, when all they had to do in the beginning is just be fair and give my father his small sum of money back.
  17. Below see an actual call for help from a client. If anyone can shed light on who these people are under their mask, please let me an everyone know. This text is supplied with the permission of my client. Hello Ron, FYI. Here is the email that I sent yesterday to TechBuddies Online, Inc.. I sent it by forwarding the message from the invoice they sent me (at the end). I will send you their reply; I wanted you to see my email format and the invoice ~ Ellen [credentials removed] Subject: PROBLEM!!!! RE: TechBuddies Online, Inc Customer Receipt/Purchase Confirmation Importance: High To TechBuddies Online, Inc., This e-mail is high importance! Please forward to administrative staff immediately. Your company (TechBuddies Online, Inc.) called me and insisted that my computer was not safe, and the staff stated that it is imperative to “fix it”; they said that they monitor the computer for problems. I had AVAST software on the machine and it runs constantly with no problems however believed TechBuddies Online, Inc. and allowed them to provide services. Unfortunately, now my computer will not start after the services TechBuddies Online, Inc. performed on February 6, 2015!!!!!!!!! Here are the details: Yesterday morning, Friday, February 6, 2015 at around 8 AM I was informed (telephone call) that my computer was not safe and immediate action was needed. I hesitated initially however after imperious comments from the staff I allowed Catherine W [credentials removed] from TechBuddies Online, Inc. to remotely access my computer to fix “problems” that she identified and listed for me on the screen in a WordPad document; I printed out the WordPad document that she generated. She said that TechBuddies Online, Inc. will fix the following “problems” with the services (my comments are listed in italic): Remove all the errors and warning (Subsequent to TechBuddies Online, Inc. services I obtained more information on the eventvwr findings that she showed me during the tech session and I now know that these were not serious warnings)Remove all the hackers / Trojan viruses (I now know there were no viruses on the machine; see below comments)Secure network (not done; machine not working)Microsoft tools (After TechBuddies Online, Inc. installed these programs, they told me that I needed to purchase them; they did not inform me of a fee upfront)Antihacking (not done; machine not working)Banking /ip / email protector (not done; machine not working)Catherine stated that the license key is in my name and the One-time fix – 1 year is = $199 (and this cost includes one year tech support) Or Lifetime – free tech support - $299 I selected the One-Time Fix. I allowed remote access to provide the services and Catherine and the “other” Senior Technicians (Frank, said that my computer was not safe, it was harmful that is why they are calling) did the following: Removed my secure AVAST software program Installed: Microsoft Security Essentials PC Fix Errors Banking Protectoremail ProtectorNetwork Protector After installing of all of these programs on my computer, Catherine said that everything was OK, no viruses were found, and there is a fee for the programs and the fee included technical support from TechBuddies Online, Inc. for 1 year; if technical support was needed I just call her at the provided phone number ([credentials removed]). She advised me (and demonstrated) to right click on these programs (tools), select run as administrator, and run them weekly, and if I have any problems to call for support. Well, I restarted the computer and it will not boot and load windows. I immediately called Catherine back and then she forwarded my call to a Technician who told me to push down on the F8 key constantly before the windows screen came up and I did so. This did not work. I was then transferred to Robin and he said that he will refund my money back (credit me for the $199 cost); I said you must do more than that, my machine will not even start! After several follow-up phone call attempts to TechBuddies Online, Inc. they are no longer taking my calls, I believe that my number is going right to voice mail. I am very concerned, frustrated, and distressed about this issue! My computer was running fine until TechBuddies Online, Inc. installed the software and performed these services; my computer will not start and TechBuddies Online, Inc. is responsible to repair or replace this machine! When I purchased the “tools” and “services” I paid you in good faith for a product and service, and now you are “crediting me” and leaving me with no computer! I just recently purchased this $1,000 computer and without it I will not be able to conduct my business! TechBuddies Online, Inc. is responsible for this problem and the loss of my business associated with the inability to have access to my computer! Because TechBuddies Online, Inc. is not taking my calls I have no option but to hire a professional computer technician to examine my computer and see if it can even be fixed. I require a computer to conduct business. This repair or replacement cost for my computer is TechBuddies Online, Inc. responsibility because the services provided by TechBuddies Online, Inc. created the problem. I will await your reply and take further actions as indicated. [crendentials removed] [credentials removed] Subject: TechBuddies Online, Inc Customer Receipt/Purchase Confirmation Thank you for your order! Order Information Merchant: TechBuddies Online, Inc Description: software support
  18. Called an 800 number because popup said to, now computer is FUBAR. Hello, I am trying to help a friend, he is 65 yrs old & has his 1st PC, HP Pavilion g7, Windows 7, A4 AMD, Dual Core. He is on SS & has limited income. I have been helping him to learn how to use his computer & have tried to reinforce not to click on unknown links & not download anything if he isn't sure about it. He said he saw a popup message, he doesn't remember what it said but it said that there was a serious problem & he needed to call this 877 number & he did (doesn't remember the number). He said he was on the phone with a heavily accented "Service Technician" for a couple hours, where the service tech said he would help him to fix the problem he was having with his computer. "I was typing in all these codes" as instructed. After about 2 hours he said I'm done & hung up. Now his computer is erratic, running slow-there is a definite problem here, I have run Malwarebytes & System Mechanic Professional. Malwarebytes showed okay & the System Mechanic Pro went through the quick scan fine but gets hung up on the extended scan. I hope you can help. Upon restart the following pop up messages appear in the lower right hand corner of the screen-one at a time: Malwarebytes Anti-MalwareMalicious Website BlockedDomain: fff5ee.comIP 195.2.240.86Port: 49167Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: fa8072.comIP 195.2.240.80Port: 4918268Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: f0fff0.comIP 195.2.240.171Port: 49169Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain:IP 195.2.240.79Port: 49170Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: IP 95.215.1.57Port: 49171Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: IP 31.184.194.39Port: 49172Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: f0fff0.comIP 195.2.240.171Port: 49169Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: IP 195.2.240.79Port: 49170Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: IP 92.215.1.57Port: 49171Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: IP 31.184.194.39Port: 49172Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe Malwarebytes Anti-MalwareMalicious Website BlockedDomain: fff5ee.comIP 195.2.240.86Port: 49167Type: OutboundProcess: C:\Windows\SysWOW64\dllhost.exe More history, he had Norton 360 & it expired probably 6 months ago. I removed the Norton 360 & installed the Iolo System Mechanic Professional (the Dell Service Technician recommended the Iolo System Mechanic Professional over the Norton360 on my Dell Studio with Dell extended service plan) so that’s what I had & it seems to work okay for me. Maybe this is out of our league & we should just take it to the PC Repair place in town. Anything you can do to help this poor guy would be really great. Thank you.
  19. Sorry if this has been discussed already. I was online and then I all of the sudden got redirected to one of those FBI scamsites that lock up your browser and tell you to pay up and stuff. After ending the task through the task manager, I immediately updated my AV (Malwarebytes of course) and scanned it. The scan turned out to not find anything. However, seeing as I'm paranoid, I wanna know if I'm safe. Have I gotten a virus that my AV can't detect or not. Basically, I'm asking if I should reformat my computer or not. Thanks for your replies and happy new year!
  20. So yesterday I was called by this Indian by microsoft, I went through the scamming process until I was told to enter Ammyy v3.3 exe in the command box. It opened up a link on my web browser and he told me to download it, which I did and he told me to tell him my ID that showed up, and I did. My wallpaper turned black and told me that it's running a computer scan. He then later tells me that your license has expired and then that's when I knew he was a scammer, so I shut the phone. But what I'm worried about now is that is my laptop infected? I went to Control Panel and couldn't find Ammyy, I looked in the process tab in the task manager and also couldn't find Ammy there, I did a whole computer scan with AVG and 0 threats were found. Is my computer safe as I didn't find Ammyy in control and that 0 threats were found? I'm also worried that when I gave him my ID he probably has access to my computer, I restarted my computer yesterday and nothing odd happened. Please help!
  21. I knew it was a scam, but i just fell for it. no excuses. I didn't give him money, but I did give him access to my computer. I saw the person doing some things on my computer, but he did not download anything. Afterwards, I removed ammyy from my computer, did a full scan, and put my computer to sleep and went to the bank to change my passwords for my online banking account. When I got home, I thought all was well. Changed my IP address as well (though, I don't think that's going to help) and did a full scan with Norton 360. When that was done, I stopped freaking out about the scam, but after an hour, something still didn't feel right, so I googled more about the scam to find out how to fix the problem. I removed the program ammyy, and did a full can with norton where it detected nothing. Afterwards, I just just continued on with what I was doing on my computer for about an hour until I started to freak out about the scam again. From what I saw, I also downloaded Malwarebytes and did a full scan, and it detected 4 viruses which I removed promptly. I did this scan on safe mode, then on normal mode. Then I decided to do the system restore to 6 days ago. And just to be safe, changed my email passwords, and amazon passwords on a separate computer. Mind you, I am not very good with computer programming. I'm freaking out here and barely got any sleep. I barely have any important information on my computer, except for my banking information. I don't do online shopping at all, but I did save credit card information online on amazon. I removed that info on a separate computer. Should I do something else? Do they still have access to my laptop and to my personal information?? Worst case, can reformatting my laptop fix everything??
  22. Hi, My laptop was infected with the FBI Moneypak virus a couple days ago. At first I saw the typical screen that other people reported, and now it's just a blank white screen (could this be because I disconnected the Wifi?). The same thing happens when I try to start in safe mode, and safe mode with networking. I tried to restore the system using safe mode with command prompt, but it turns out the system restore wasn't turned on. Other background info: The laptop is a used laptop I purchased off the internet about 3 weeks ago. The laptop appears to have been wiped clean before it was sold. I do not have the installation discs that came with the laptop. Please help!
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