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cchilderhose

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    Windows 10 Insider Preview Build 20236

    in Malwarebytes 4.x Beta

    Posted

    16 hours ago, Soozy said:

    Windows 10 got build 20236 today and it broke Internet connection on 2 PC's.

    Rolled back to 20231 and it was fine. Upgraded to 20236 again and was broken,

    but this time gave me a tcpip.sys GSOD error. Searched for fixes and 1 of them was

    Antivirus. Opened Malwarebytes and turned off Protections and Internet came back.

    I narrowed it down to Web Protection only has to be off.

    So if MBAM is removed does internet work?  I had issues and rolled back to 20231 for now but might try removing MBAM and see.

    CPU - Memory concerns

    in Malwarebytes for Windows Support Forum

    Posted

    2 hours ago, AdvancedSetup said:

    Okay, I don't see any "smoking gun" reason beyond possibly your Symantec antivirus causing such a huge lag on system resources as some type of conflict with Malwarebytes

    Can we do a few things here.

    1. Right click over the Malwarebytes tray icon and one by one disable ALL protection.
    2. Restart the computer and ensure that all the protection modules in Malwarebytes are still disabled.
    3. Assuming the system is now functional and no obvious slow downs please post back and let us know if that is true or not
    4. If item 3 is correct, then right click over the Malwarebytes tray icon and enable just Malware Protection. Leave the other 3 off.
    5. Run the computer and see if there are any issues. Reboot the computer and see if any issues again with just that Malwarebytes protection module on.

    Post back your results and we'll go from there.

    Thanks

     

    The information below is just general questions or things to jog your own memory. I do not believe any of them are part of the issue or cause of reduced system performance here beyond normal. I'd probably look at removing items from startup not needed but that would be for general performance improvement not due to current issue you're reporting.

     

    I don't believe this is an error specific to Symantec / Norton but searching on Google shows it to come up for them as well as ESET and others often.

    Application errors:
    ==================
    Error: (03/24/2020 09:15:37 AM) (Source: SecurityCenter) (EventID: 16) (User: )
    Description: Error while updating  status to SECURITY_PRODUCT_STATE_ON.

     

    Have you taken a work computer home?

    System errors:
    =============
    Error: (03/24/2020 09:02:55 AM) (Source: Microsoft-Windows-GroupPolicy) (EventID: 1129) (User: NT AUTHORITY)
    Description: The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has successfully processed. If you do not see a success message for several hours, then contact your administrator.


     

    As I'm sure you're aware (based on your credentials posted) any crash may be benign but it's also possible to cause unexpected issues to the system or other programs

    Error: (03/24/2020 07:33:13 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
    Description: The Intel(R) PROSet/Wireless Zero Configuration Service service terminated with the following error:
    %%2147770990

     

    What is the program used for?
    (Altair Technologies Ltd. -> Altair Technologies Ltd.) [File not signed] C:\Program Files (x86)\EvLog 3.0\EvLog3Service.exe

    https://altairusa.com/img-expands-capabilities-with-acquisition-of-altair-technologies/

     


    Is this still up to date and valid backup software on your system? You also have Veeam Backup running

    (Commvault Systems, Inc. -> CommVault) C:\Program Files\CommVault\Simpana\Base\cvd.exe
    (Commvault Systems, Inc. -> CommVault) C:\Program Files\CommVault\Simpana\Base\EvMgrC.exe
    (Commvault Systems, Inc. -> CommVault) C:\Program Files\CommVault\Simpana\Base\Laptop2Taskbaricon.exe

    Commvault is set to drop the Simpana name from its backup software product. In December 2015 it will simply become Commvault Software and will add a host of new features.


     

    I don't think you're going to find too many computer support experts that agree this software should be used, but up to you.
    (Koshy John -> KoshyJohn.com) C:\Users\chris.childerhose.THINKON\AppData\Roaming\KoshyJohn.com\MemClean\MemClean.exe

     

    Why do you have this running if your work mandates you use Symantec AV?   
    Task: {271CE074-EDCA-4D5D-9B11-5F03E26320F8} - System32\Tasks\Reason Antivirus UI => C:\Program [Argument = Files\Reason\Reason Antivirus\ReasonAV.exe MMO]

     

    This is part of your System Mechanic and should be removed
    Task: {A1C622E7-A37D-44FB-8045-8FB05EB5B9CA} - System32\Tasks\Phoenix360 => C:\Program Files (x86)\Phoenix360\phoenix360.exe


    CCleaner
    https://www.howtogeek.com/361112/heres-what-you-should-use-instead-of-ccleaner/
    https://helpdeskgeek.com/free-tools-review/why-you-shouldnt-download-ccleaner-for-windows-anymore/

     

     

    Most of the stuff you noted at the bottom I have cleaned up.  The Commvault is an Agent backup for my laptop at work and yes I also have Veeam Agent installed as I manage the product so use it for testing, etc.

    Yes I do have my computer at home from the office and that is probably why the GPO messages show.  I will see about addressing that.

    I will test the options you have noted and will say this - without MB installed the system is fast as well as when MB 4.0.4 is installed it is the same.  So there is something in 4.1 that could now be a conflict with SEP and I will try to narrow it down as noted.

    Report back in a while.

    CPU - Memory concerns

    in Malwarebytes for Windows Support Forum

    Posted

    I am going to remove System Mechanic but the option to remove SEP is a no-go as it is a requirement for work.  I will see what removing System Mechanic does and report back.  I know when removing MB the system moves fast then slows down some when MB is back on with SEP.  I have exclusions in both apps for each other as noted on the forums for exclusions, etc.  We will see and do this one at a time.  Report back soon.

    Slow DNS resolution with potential to completely free system

    in Malwarebytes 4.x Beta

    Posted

    I have seen this as well on 4.1 and have since reverted to 4.0.4 for now.  The RAM usage on the new builds was getting retarded and constantly eating up CPU cycles (staying near the top of Task Manager).  I am using 19041.153 build of Windows 10 (2004 release - Slow Ring).  After going back to 4.0.4 everything seems good.

    I saw today there was a new Beta but no mention of Resource fixes or DNS so will monitor and wait for a new build that addresses these things.

    Lifetime License Reset - Support Push

    in Malwarebytes for Windows Support Forum

    Posted

    I have a support ticket opened - Malwarebytes Support Ticket 2491881 for resetting my lifetime license as I had to restore my laptop from backup but that messed up the license.  Have not heard back on the ticket since my request yesterday.  Anyone here able to push this?

    Also I asked to have the lifetime license put on the MyMalwarebytes Account page which I am still waiting on also since only the consumer licenses I purchased for family is there.

    Thanks

    3.4.5 Locks Up overnight

    in Malwarebytes for Windows Support Forum

    Posted

    On ‎4‎/‎23‎/‎2018 at 11:06 AM, dcollins said:

    I split out your post as your issue looks to be different from the thread you posted in. Based on your logs, I think what's happening is that you have your scheduled scans set to start if they are missed while your computer is sleeping. So essentially your computer sleeps overnight, then wakes up when you go to use it and because the scheduled scan was missed, the scan then kicks off and is using your available resources.

    There's a few things we can check out for this:

    • Under Settings -> Scan Schedule, you can open your existing scheduled scan and under the advanced options, uncheck the "Recover missed tasks" option and this will prevent the scan from running right as your computer comes back up.
    • You could also move your scan to a time of the day when the computer will be awake

    Let me know if either of those work for you please

    Thanks for this.  I did have the scan set to 12PM eastern time but for some reason it was not that.  Maybe after running the clean utility and reinstall it reverted.  I also removed the "Recover Missed Task" option too as that I typically turn off.  Hopefully this is the solution.  We will see probably Thursday/Friday as I will be turning off my laptop tonight to head to the office tomorrow but when at home office I will leave it on overnight and see.  Report back on Friday.

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