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Sam_Jones

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About Sam_Jones

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  1. For phone calls, I screen them by letting them go to my answering machine and if it’s someone I know, I pick up the phone as they’re leaving a message. That’s with my landline. With my cellphone, I do the same thing and let it go to voicemail but the biggest difference is I don’t know who’s leaving the message until they’re finished so I can’t jump into the call right away like I can with the landline. Most of the time, if they’re a scammer, they won’t leave a message and if they do, I have time to do some research or ask around to see if they are legit. Also call your phone company and ask them what you can do to limit these kinds of calls because with my company, I can go to my online account and turn on certain features to block some scam calls automatically before they reach my phone. Hope this helps.
  2. As far as malware coming through email, and someone could reword this better, but I think as long as you don’t click on any email links, then the malware can’t infect your computer, right?
  3. I had this issue as well. Support told me that they thought in my case it was Carbonite that might be causing the issue if it created a backup of some of Malwarebytes’ files. I’ll post the part of their email with their instructions for me which solved my problem in case you want try it and see if it helps you: Step 1 - Safe ModeI have provided the instructions for booting into Safe Mode with networking. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 5 or F5 for Safe Modewith Networking. Step 2 - Clean installLet's perform a clean reinstallation of the latest Malwarebytes for Windows version using our Malwarebytes Support Tool. This is designed to automate the clean uninstallation of our products, along with installation and activation of Malwarebytes for Windows Premium (if applicable). Malwarebytes Support Tool (MBST) Clean Reinstall If necessary, please redownload MBST using the link below: http://downloads.malwarebytes.com/file/mbst Once the file is downloaded, open your Download folder or the location of the downloaded file. Double-click mb-support-#.#.#.###.exe to run the program. Click the Advanced menu on the left. Please do not click Start Repair. Click the Clean button followed by Yes to proceed. Upon completion, reboot your computer. After the reboot, please wait for the program to reopen. You will be presented with the option to install Malwarebytes for Windows. Click Yes. Upon completion, Malwarebytes for Windows will automatically open.
  4. I think that test was for the Android platform. This is a recent one for Windows 10 (64 bit): https://www.av-test.org/en/antivirus/home-windows/windows-10/february-2019/malwarebytes-premium-3.6.1-190514/
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