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About Sam_Jones

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  1. Thank you for the advice and assistance (on this thread and other ones for that matter).
  2. Alright, I went to UAC and it was already to its max setting, I must have read somewhere before to set it to the max. Is that the only configuration that you would recommend for the UAC? Also, for the user account that I mainly use, do you recommend keeping it as guest or changing it to admin? Can other user accounts be a liability if you don't use them, in other words can they be infected if you're not logged into them?
  3. So if I switch to the guest account (that's now been converted to admin account), in order to generate log files, is that ok or will some diagnostic info be missing in the log files since that admin account isn't the one I normally use?
  4. Ok I switched to admin account and found the mbst-grab-results.zip file on the desktop so I guess everything is fine for now. I just have one more question. This might be a bit confusing to follow, sorry in advance. A few days ago, I wanted to change my one and only windows 10 account from admin to guest, because I read that being in admin could pose a security risk. When I tried to do that it said you need to create another account first and make it admin, so there's a least one admin account or something to that effect. So, I created a second account, made that admin and went back to my
  5. I disabled fast startup and restarted the system, then shut down the system, then powered on again and it went to the desktop alright. However, I tried to run Malwarebytes Support Tools and it goes all the way through but after I click "OK", the log files still don't show up on the desktop. I went to the topic link and downloaded and ran Farbar, but I was just wondering, should I do that in Administrator account or is guest account OK?
  6. I'm having another issue. After I run the Malwarebytes Support Tools, I can't find the zipped file on the desktop. I tried it twice. I have an old FRSTEnglish.exe in the downloads folder, could that be causing some issue?
  7. Hi, A few days ago, I shut down my laptop because I storm was coming. I shut it down and pulled the plug out from the wall in case of a power surge. Then after the storm passed I went to boot it up again and all I saw was a black screen but I could see my mouse cursor when I moved the mouse around. Restarting doesn't seem to be an issue, just whenever I boot up from shutdown, it goes to a black screen, so I press and hold the power button to force it to shut down, then I try to power on again. Sometimes, it takes a couple of tries. Not sure if it's hardware or software. Any help would be
  8. I'm kind of hesitant to upgrade from 3.8.3 because I'm not having any issues with it, but my subscription ends today and I figure I might as well give it a go and see what happens. I have a license from Newegg and I also want to uninstall AVG and go with Windows Defender since this seems one of the more common setups that most people have here. Can someone guide me on which steps to take and in the best order? I also have a Malwarebytes account that I created recently. I don't know if I need to put the license key in there or in the app. Thanks in advance.
  9. For phone calls, I screen them by letting them go to my answering machine and if it’s someone I know, I pick up the phone as they’re leaving a message. That’s with my landline. With my cellphone, I do the same thing and let it go to voicemail but the biggest difference is I don’t know who’s leaving the message until they’re finished so I can’t jump into the call right away like I can with the landline. Most of the time, if they’re a scammer, they won’t leave a message and if they do, I have time to do some research or ask around to see if they are legit. Also call your phone company and ask th
  10. As far as malware coming through email, and someone could reword this better, but I think as long as you don’t click on any email links, then the malware can’t infect your computer, right?
  11. I had this issue as well. Support told me that they thought in my case it was Carbonite that might be causing the issue if it created a backup of some of Malwarebytes’ files. I’ll post the part of their email with their instructions for me which solved my problem in case you want try it and see if it helps you: Step 1 - Safe ModeI have provided the instructions for booting into Safe Mode with networking. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart. After your PC restarts to the Choose an option screen, sel
  12. I think that test was for the Android platform. This is a recent one for Windows 10 (64 bit): https://www.av-test.org/en/antivirus/home-windows/windows-10/february-2019/malwarebytes-premium-3.6.1-190514/
  13. I uninstalled everything and tried another free antivirus and it seemed to work just fine. I re-installed Kaspersky Pure 3.0, an older version that worked fine before and it too is going very slow for scans. I've been going back and forth with Kaspersky support. I'm guessing it's Kaspersky but Malwarebytes too somehow because I tried them both separately with nothing else installed. I'm going to try and get you that Farbar reports as soon as I can but Kaspersky wants me to follow their procedure in the meantime so they don't get confused with other changes I make with my system. I was wonderin
  14. I ran SUPERAntiSpyware with no problems. It took about half an hour at the most. Next I tried MalwareBytes and after 3.5 hours it looked like it was still scanning so I moved the mouse around to see what would happen. After a few seconds the computer froze like before and I had to do a hard reboot. I'm now noticing that my Antivirus software is taking much longer to do it's scan, even in quick mode.
  15. Hi, Thanks for your help. I think I attached the right results file. Also, my antivirus seems to want to remove Zoek. Should I manually remove it or allow my AV to remove it? Thanks zoek-results.log
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