[Malwarebytes 3 and the endless issues.]

16 hours ago, dcollins said:

Hey all! Let's see if we can try to get some of these issues resolved.

Web Protection not Started:

We are aware of an issue with Web Protection that does not seem to be related to Kaspersky. You can view the workarounds here:

Cannot Exclude Files:

Can you please grab the logs outlined here:

On top of that, can you export one of the scan result logs and upload them as well so we can identify what's being flagged?

Hello Dcollins,

 

First thanks for the post on the forum, I appreciate all the hard work and attempts to find and fix the issue.

 

As for what you said that I quoted above here is my feedback.
The first step  https://forums.malwarebytes.com/topic/195576-real-time-protection-layer-turning-off-try-this/

I have done that both ways and it did not help, nor has extended delays.
Since web protection is totally random the delays don't help.
I can reboot and web protection can be on and could stay on for hours or even a day or two and then shut off 10 + times in a day. It is so random I have tried to watch for a pattern and there is none.

 

2nd step you listed about exclusions is not a log issue or refusal to do.
Check point 2 of my first post and you will see what is said.
It seems malware bytes does not like system files so it wont even show them so they can not be selected to add exceptions.
I have the option on my system to show all windows files, hidden file and extensions enabled so I can see them all.
But when I try to add an extension inside malwarebytes and I browse to a directory system or other 99% of the files do not show at all when in malwarebytes.

For files in other directories if they show I can add exceptions but other directories nothing shows (or next to nothing).
It is not a refusal to not add exceptions it is no or few files show to be able to select them (at least for me).

Thanks for your time.

Gren

 

[Malwarebytes 3 and the endless issues.]

1 hour ago, drdancm said:

Well said, however I would not be quite as generous about overall Malwarebytes handling of these horrible BUGS. I have over 100 clients with Malwarebytes 3.06 issues and as much as I would like to help them and solve this problem, only Malwarebytes can really fix these isssues because the problem lies with these upgrades themselves.

Hey,

Yes they have to at some point.
I understand the need for them to update Malwarebytes as for some they have to pay a fee every year.
That fee pays the staff for adding new definition files to catch new malware ect.

Problem I see is, if a change goes bad it could drive people away from their products.
For me i have the old adage if it aint broke don't fix it.
I cam to MWB many years ago after doing research and its good reviews impressed me.
I have been with it ever since and would like to be for many years to come.

I am sure at some point they will fix it and find the true cause of these issues.
i only hope that it is sooner than later.

 

TTYL
Gren

[Malwarebytes 3 and the endless issues.]

1 minute ago, DanPS said:

So last night I removed Kaspersky Internet Security 2017 and installed a 30 day of F-Secure SAFE along side Malwarebytes 3.0.6 on 2 of the 5 PCs.

No issues so far but its early days. I'll keep you updated.

Hey,

I hope it works for you as it didn't work for me.
How long has F-secure been on your systems?

For me after about 23 hours give or take an hour (i fell asleep at keyboard) without kaspersky, malwarebytes stuff down web protection.

Thanks for letting me know.
Gren

[Malwarebytes 3 and the endless issues.]

17 hours ago, DanPS said:

I have exactly the same issue on 5 different PCs running in the family and have pretty much tried all the steps you've mentioned above too!

All have Kaspersky Internet Security 2017 and Malwarebytes 3.0.6 running on Windows 10.

Hey DanPS,

 

I have been told it is Kaspersky but I do not think so.
I have totally removed Kaspersky from one system twice.

First I used Kaspersky clean tool to remove Kaspersky and I still had issue.
Then I reinstalled Kaspersky and after some restarts i used Revo uninstaller to remove Kaspersky.
After some restarts I still had the same issue.
I have reinstalled Kaspersky again and so I carry on with support tickets.

The real stupid thing is the issues are so random.
I can get issue only 1 time a day or 30 times and the odd time not till next day.
For me i would prefer they continue version 2 forever until version 3 is fixed.

 

Anyways I hope they Fix it soon.
Gren

[Malwarebytes 3 and the endless issues.]

3 hours ago, mem said:

https://support.malwarebytes.com/customer/portal/articles/1835314?b_id=6438

click on "here" for 2.2.1

Hey,

 

Just remember that MWB is stopping support for version 2 in June of this year 2017.
I was told by support so unles they change their mind after that no more 2.

Have a good one.

[Malwarebytes 3 and the endless issues.]

Hello Guys & Gals,

I am wring today as I am so tired of sending support requests but they need to be sent to help the support staff and devs find and fix issues.
Now with so many different computers and Windows os and others I understand some issues happen just like with games that are early access or betas.
But I had thought to go back to 2 for awhile but the problem is i was told support for 2 is ending so I can't even go back to 2 for long before it ends.

Now that said here are just a few issues and i see many others have same or similar issues.

1) Real time web protection keeps shutting off and i have to either end malwarebytes 3 processes or restart to be able to turn protection back on.

Now I have been told its virus protection doing it yet I have done selective startup where virus protection does not start, and the issue happens.
I have tried delays and changing malwarebytes 3 settings that support gives me and the issue still happens.
I have several computers in the house (not all mine) some windows 8.1 and some Windows 7.
They all now run Kaspersky on them and I have tons of exclusions but I know that's not the issue..

Now I was so sick of web protection today I uninstalled Kaspersky from my one system running Windows 8.1 using the Kaspersky clean tool.
Well it did not take long and after a few restarts I waited to see what would happen and Malwarebytes stayed running fine for awhile and then web protection shut off yet again.
So now I installed kaspersky again did some restarts and waited  then I used revo-uninstaller to remove kaspersky.
After some restarts i again waited to see what would happen and now it is the next day and real time web protection again shut off.
Well I installed kaspersky again and thought I am ready to give up, but Malwarebytes is worth its money in gold so I will have to keep ending services or restarting to turn real time web protection on forever (which really sucks).
Now I love malwarebytes and will keep using it but it is very frustrating.

That is my first issue now to my second issue which I only just sent support a message about as i did not want them to have to troubleshoot multiple issues.
So here is issue 2.

2)  So malwarebytes 3 keeps finding a bunch of .sys files and others and telling me they are pups.
And no matter what I do they keep being quarantined almost every day and then I have to un-quarantine them and do many restarts.

I have tried checking them and hitting next and it quarantines them.
I have tried checking then and hitting cancel and it quarantines them.
I have tried unchecking them and hitting next and it quarantines them.
I have tried unchecking then and hitting cancel and it quarantines them.
I have gotten to the point where it asks if I want to ignore them and I say always or once and Malwarebytes still quarantines them.
I tried adding exceptions for them but when i go to directory for exception from inside malwarebytes the files do not show up. Yet when i browse from outside malwarebytes I can see them. And I have the option selected to show hidden and system files. But inside malwarebytes when i browse only like 8 files show which makes no sense as there are hundreds of files in the directory. The files are in C:\windows\system32\drivers *and other various folders*

Its funny as when I click always ignore option it adds them to the exclusion list and then tells me the files have been quarantined and to please restart my system. When the system restarts the files are in the exclusion list but they are also quarantined.
If I un-quarantine them which I do, the next scan they are again quarantined even thou the are in exclusion list and the process repeats.

The files are only on the windows 8.1 system and i need them so having this issue bugs me a tad.
I have followed there help pages to the letter and yet this issue still happens.

 

Now all that said i still trust malwarebytes 3 and the staff/support, but I have to constantly fight with the software since i installed version 3 .
I moved 2 systems back to version 2 last week but I can't keep them there which means the issues they had with version 3 will again startup again when i switch back (I hope not).
I am also running the latest version 3.0.6 which is the last version I was told to download.
I have even tried multiple uninstalls using normal add remove programs and then makes sure all files and folder for Malwarebytes 3 are gone and doing a fresh install of it.
I have also tried using Revo-uninstaller to remove malwarebytes 3 and all registry entries and files.

I could turn off pup protection but that would be worse than the current issue.

But none of these steps change any of the issues.

 

This post is not to slam Malwarebytes as I still recommend it to family and friends as it is the best there is. And the support and devs are truly making a good product and provide the best support around by any company I have software from.
This post is only letting others who are on the forum who like me trust Malwarebytes  but are having problems know that they are not alone.
It is also to give the support staff and dev's a great big Thank You for all the hard work they are doing and doing well.
As I said with so many computers all having different software and hardware it does take awhile to find and fix issues.
Give them the help they also need by sending logs and doing the steps they give as it helps them and us as Malwarebytes users get a better product in the long run.

 

Thanks to the whole Malwarebytes Team.
Your hard work and effort does not go unnoticed and you are appreciated.

Gren