justauser

so... as my original post stated, when I asked MBAM to remove it, that is when the program became unresponsive and had to be killed with task manager, three times I let it sit after selecting remove for more than 15 minutes. so i did tell it to remove it, that was the context of my original post, after asking for its removal, the program would crash and not remove it. it would find it, no problem, but it would become unresponsive when asked to remove it. I even went to the extent of uninstalling MBAM , restarting my computer, re-downloading the program, and, re-installing it with the same results.I have since found another way to remove it, Thanks for the responses, have a happy new year...

Maybe I shouldn't do this but here is the log file that Malwarebytes came up with. As you will see it's not a long file and as I would certainly understand there may be more issues. This seems like a small number of findings. I appreciate the response and will check out the link you provided and work from there, I understand its difficult without having knowledge of my system environment, I hope you had a Merry Christmas and will have a great New Year, Thanks again for the help. Windows Vista Service Pack 2 x64 NTFSInternet Explorer 8.0.6001.19489:: OFFICEPC [administrator] Protection: Enabled 12/26/2013 9:38:35 AMMBAM-log-2013-12-26 (09-47-00).txt Scan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 297434Time elapsed: 4 minute(s), 56 second(s) Memory Processes Detected: 0(No malicious items detected) Memory Modules Detected: 0(No malicious items detected) Registry Keys Detected: 0(No malicious items detected) Registry Values Detected: 0(No malicious items detected) Registry Data Items Detected: 0(No malicious items detected) Folders Detected: 5C:\Users\nameremoved\AppData\Local\Temp\ct3306061 (PUP.Optional.Conduit.A) -> No action taken.C:\ProgramData\Conduit\IE (PUP.Optional.Conduit.A) -> No action taken.C:\ProgramData\Conduit\IE\CT3306061 (PUP.Optional.Conduit.A) -> No action taken.C:\Program Files (x86)\Connect_DLC_5 (PUP.Optional.Conduit.A) -> No action taken.C:\Users\nameremoved\AppData\Local\VisualBeeExe (PUP.Optional.Visualbee) -> No action taken. Files Detected: 0(No malicious items detected) (end) What interesting about this is that if I perform a "regedit" search I can find conduit key's....

To whom it may concern, Today once again I had to deal with the stupid conduit hijacker, It really does seem to come out of nowhere, I read an article that your software would detect and remove it, you offer a free trial which I have downloaded. It certainly detects many instances of the conduit entries but as soon as you hit remove the program crashes and will not respond, I have searched high and low for a fix for this and have only become more aggravated. Can anyone respond to this and explain why the program continually crashes?