nasdaq

Hi, Read this article and try some of the fixes suggested. https://www.makeuseof.com/tag/com-surrogate-windows-10/ If you have too many Thumbnails the cache may be damaged. As suggested in the article. Keep in mind that all the thumbnails will be deleted. Delete existing thumbnails. If a corrupted thumbnail is causing COM Surrogate to crash, you can remove it using the Disk Cleanup tool. This will force Windows to rebuild the thumbnail cache, which could clear up the problem.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Lets check further. Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions.

Hi, Please boot to Safe Mode with Networking and run Malwarebytes. Remove all items found. Restart the computer normally and find out if the problem is solved. Keep me posted.

Hi, If all is well. To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe. http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/ https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/ Simple and easy ways to keep your computer safe and secure on the Internet. ===

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your logs are clean. An error in your Addition.txt. Navigate to this page. Optimize the Paging File in Windows 7/ https://www.online-tech-tips.com/computer-tips/simple-ways-to-increase-your-computers-performace-configuring-the-paging-file/ Follow the insltructions. Restart the computer normally. If the problem persists run the Sfc.exe tool. Check the integrity of the operating system files. How to run sfc /Scannow http://support.microsoft.com/kb/929833 When completed refer to the Microsoft article again and follow the instructions to view details of the System File Checker process Post the contents of the sfcdetails.txt file for my review. Let me know if the problem persists. <<<>>>

Hi, Lets try this. Reset your router. It may be infected. How to Reset a Router Back to the Factory Default Settings http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it http://www.routerpasswords.com/ http://www.phenoelit-us.org/dpl/dpl.html === Reset for Linksys, Netgear, D-Link and Belkin Routers http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/ ==== How to tell if my Wireless is secure. http://www.ehow.com/how_6775466_tell-wireless-secure_.html

Are you sill with me?

Hi, I want you to copy and paste the logs in this forum. If you need 2 replies to post both logs please do.

Hi, Lets check further. --RogueKiller-- Download & SAVE to your Desktop Download RogueKiller Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or above, right-click the program file and select "Run as Administrator" Accept the user agreements. Execute the scan and wait until it has finished. If a Windows opens to explain what [PUM's] are, read about it. Click the RoguKiller icon on your taksbar to return to the report. Click open the Report Click Export TXT button Save the file as ReportRogue.txt Click the Remove button to delete the items in RED Click Finish and close the program. Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next. ======= While I check your logs run this scan. This scan may take an hour or two. Execute it when you know you will not need the comuuter. Please scan your computer with ESET Online Scanner. Click on this link to open ESET Online Scanner in a new window. Click on the Scan Now button to download the esetonlinescanner_enu.exe file. Save it to your Desktop. Close all your programs and browsers. Please disable your antivirus program to avoid potential conflicts, improve the performance and speed up the scan. Double click on esetonlinescanner_enu.exe to start ESET Online Scanner. It will open a window with the Terms of Use. Please re-enable your antivirus program.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please post the logs in this topic. I will review them and advise.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions.

Hi, This may help. FIREFOX SYNCING. If Firefox still gives you problems and you are Syncing it with other Devices remove it. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer When all is well you can re-sync your devices. <<<>>> Please let me know if all is well.

Hi, Com Surrogate is still appearing in my task manager. Since your log is clean what you are seeing in the TaskManager may be legit. The Windows Task Manager may display multiple Dllhost.exe *32 COM Surrogate processes, some of which may be legitimate and some threatening. This may make it difficult to tell them apart. The simplest way to determine whether one of these processes is legitimate is by accessing the Windows Task Manager and then selecting the suspicious process. Once you have selected it, use a right click to access the menu and choose 'Open File Location'. Legitimate Dllhost.exe *32 COM Surrogate processes should lead to a file located in the Windows/System32 folder (or the equivalent folder depending on your Windows version). Files in any other location are usually threatening. This is because legitimate programs may have no reason to impersonate a Dllhost.exe *32 COM Surrogate on your computer unless they are trying to trick you in some way. A program doing this may be threatening, or it may be attempting to hide its presence on your computer. You computer has a\System 32 folder. If you find any Dllhost.exe referencing any other folder then C:\Windows\System32 please let me when where they are located.

Hi, Download and run the Malwarebytes Cleanup Utility https://support.malwarebytes.com/docs/DOC-1112 When completed restart the computer normally to reset the registry. Reinstall the Malwarebytes. === Can you now run the program?

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your logs are clean. This could be a Syncing issue? Are you Syncing Chrome with other devices. To remove it you will have to reset the Sync in Chrome. Read this article and proceed. Chrome Secure Preferences detection always comes back https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ <<<>>> Restart the computer normally when completed. Run the AdwCleaner and find out if the problem persists.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Wait for further instructions.

Hi, Are you still with mr?

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Download the version of this tool for your operating system. Farbar Recovery Scan Tool (64 bit) Farbar Recovery Scan Tool (32 bit) and save it to a folder on your computer's Desktop. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. How to attach a file to your reply: In the Reply section in the bottom of the topic Click the "more reply Options" button. Attach the file. Select the "Choose a File" navigate to the location of the File. Click the file you wish to Attach. Click Attach this file. Click the Add reply button. === Please post the logs for my review. Waiit for further instructions.

Hi, I'm not familiar with Edge. Can this page help? https://www.howtogeek.com/197625/how-to-use-virtual-desktops-in-windows-10/

Hi, Nothing suspicious in your Shortcuts. Before we use the big gun see if this extension is from this an Enterprise policy issue. Possible ENTERPRISE POLICY issues. Read the instructions on this page if applicable. http://forums.anvisoft.com/viewtopic-51-8494-0.html Remove Installed by enterprise policy extension from Chrome. If you find one and cannot remove it let me know the ID NUMBER that you have found. p.s. Look at all your Extension. If you find one you did not installed delete it. If you did install one recentry that may be the culprit. <<<>>> If not found then Clear your cache and cookies https://support.google.com/chromebook/answer/183083?hl=en <<<>>> Restart the computer to reset the registry. === If the problem persists. Remove Chrome from your Computer and reinstall a fresh copy later. Before you remove Chrome Export your Bookmarks Chrome will export your bookmarks as a HTML file, which you can then import into another browser. How To: http://ccm.net/faq/31791-how-to-backup-your-google-chrome-bookmarks If you nave resyc Chrome. If you sync you account you must remove it before you save your bookmarks etc... Delete Your Google Chrome Browser Sync Data if you sync with other defices. <- Important ... https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Should have already been done. Clear your Chrome cache and cookies https://support.google.com/chromebook/answer/183083?hl=en Remove Chrome using the the instructions on this page. https://support.google.com/chrome/answer/95319?hl=en Re-install Chrome and the Bookmarks. ==== Is the problem solved?

Glad we could help.

Hi, I would suggest booting to safe mode with networking and try to open Malwarebytes and if it opens run a scan with rootkit scanning enabled. https://content.invisioncic.com/Mmalware/monthly_2018_01/5a4d8c4e86bfc_Rootkitmain.png.4f471340ce8e67c5798bf49ff5a1e3b2.png If successful post the rootkitsummary.txt log. Restart the computer normally and Run MBAM one more time. Keep me posted

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. === Please download and run the Malwarebytes Cleanup Utility. Follow the instructions on this page. https://support.malwarebytes.com/docs/DOC-1112 After a restart of the computer Download and re-install the application. https://www.malwarebytes.com Let me know if you still have issues with this computer. fixlist.txt

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Your logs are clean. I suspect that this infection is in one of your Shortcuts. Run the Farbar program. Unselect all the Check marks on the current setting. Check the box to create a Shortcut.txt log. Scan and post the log for my review.

Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The tool will create a log (Fixlog.txt) please post it to your reply. Let me know what problem persists. === fixlist.txt