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JeanInMontana

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Posts posted by JeanInMontana

  1. Since this topic has had no reply for over 5 days it will be closed to prevent other from posting into it. Should you decide to resume with your assistance PM any staff member and we will be happy to reopen the topic.

    Note: the fixes in this topic are for this system only. Applying them to your system can cause severe damage and result in utter system failure. If you need help start your own topic and someone will be happy to assist you.

  2. Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

    The fixes and advice in this thread are for this machine only. Do not apply to your machine. Please start a thread of your own and someone will be happy to help you.

  3. CPU usage and memory usage are not the same thing. They are in separate columns in the Task Manager. I'm asking a second opinion on some stuff in your CF log.

    Run HJT in scan only and put a check next to the following then click fix.

    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

    O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')

    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

    O9 - Extra button: Panda ActiveScan - {653D93AF-C741-4e5e-8C1B-59BA43F93E16} - http://www.pandasoftware.com/activescan (file missing)

    Reboot and update MBAM run a new scan with it and a new HJT log please.

    OK adding this, we don't think you have malware, but did you install SP3 via Windows Updates? Lots of evidence in you CF log to show you might have. This could very well be the cause of your problems. Best thing would be uninstall and order the CD or download the files manually and install that way. It's always handy to have the CD, I got one for $10.00.

    post-1030-1221073384_thumb.jpg

    post-1030-1221073384_thumb.jpg

  4. If your actually looking in Task Manger when the CPU is at 100% you have to see what is using that to make it 100%. Use the Processes tab and it will show CPU usage and what is using it along with all processes running.

    Review this article here how to use ComboFix

    Be sure you cover the section on How to install and use the Windows XP Recovery Console and make sure it is installed on your machine. This is important should anything go wrong and we need to recover your PC and not lose all the data.

    1. Download this file :

    http://download.bleepingcomputer.com/sUBs/ComboFix.exe save it to your desktop.

    2. Double click combofix.exe. It will be a red icon with a white X on your desktop.

    Follow the prompts you will get a blue cmd prompt screen and a choice to choose Y or N. Choose Y and hit enter.

    3. When finished, it shall produce a log for you. This logfile is located at C:\ComboFix.txt.

    Post that log and a HiJack log in your next reply

    Note:

    Do not mouseclick combofix's window while its running. That may cause it to stall.

  5. Hi mmv and welcome to Malwarebytes. So nice of Symantec :unsure: They are gaining fame an notoriety for their poor customer service. Is the Windows Security Center giving you this warning? Or malware? Do you have anti virus and firewall? You do need both on top of MBAM. If you want to be sure your free of infection go here and follow the instructions, then start your own topic in that forum.

  6. Well I don't think your problem is or ever was malware. But to be absolute we will do this.

    Review this article here how to use ComboFix

    Be sure you cover the section on How to install and use the Windows XP Recovery Console and make sure it is installed on your machine. This is important should anything go wrong and we need to recover your PC and not lose all the data.

    1. Download this file :

    http://download.bleepingcomputer.com/sUBs/ComboFix.exe save it to your desktop.

    2. Double click combofix.exe. It will be a red icon with a white X on your desktop.

    Follow the prompts you will get a blue cmd prompt screen and a choice to choose Y or N. Choose Y and hit enter.

    3. When finished, it shall produce a log for you. This logfile is located at C:\ComboFix.txt.

    Post that log and a HiJack log in your next reply

    Note:

    Do not mouseclick combofix's window while its running. That may cause it to stall.

    You might also want to post event logs in the PC help forum and let more people have access to your issues.

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