when update no responsing

[TripleTripe]

Hey all,

 

had a new Issue when try updating Malwarebytes Anti-Malware, the program stop responsing and closing itself :\

 

 Malwarebytes Anti-Malware stopped working

WIndows can check online solution for the problem.

 

->Check online for solution and close the program.

->Close the program.

 

View problem Details:

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: mbam.exe

  Application Version: 1.0.0.500

  Application Timestamp: 533d8de2

  Fault Module Name: MSVCR100.dll

  Fault Module Version: 10.0.40219.325

  Fault Module Timestamp: 4df2be1e

  Exception Code: 40000015

  Exception Offset: 0008d6fd

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1037

  Additional Information 1: 8374

  Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3

  Additional Information 3: 1431

  Additional Information 4: 1431a621a7e282da14f65fca520e7f87

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

 

 

even when I trying make a Search, he need update first and make problem up, than closing

 

Please help with, Thanks you all friends!

[Firefox]

Hello and

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2x
• Please try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public Beta
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

[TripleTripe]

Can't Edit the Topic hmm hope is can help you:

 

Program Version: 2.0.1.1004

Malwarebytes Database: 2014.03.04.09

Windows 7 Enterprise 64bit

 

was sure can Edit but didnt see, hope is help.

 

[Firefox]

Yes that info helps, it tells me you have version 2.0.2.1004 which has some bugs in it.

If you follow my instructions above in post #2 and install the latest beta it will more than likely fix your issue.

[TripleTripe]

Thanks you sir, Im working on it, when done hope to say the good Results man.

 

Thanks you very much for Instructions.

[TripleTripe]

not works, still when try updating making error of not responsing

by steps:

followed First step still making Error with updating

Step 2, tried the Beta too... :\ 

here pictue:

 

 

 

Step 3 FRST log (in Attach Files):

including Check Results in Attach.

 

Thanks you very much for support, just was in web online than saw Close program for Malwarebytes Anti-Maleware

than he closed and dont know why

 

if I missed something, please tell me

 

 

 

FRST.txt

Addition.txt

CheckResults.txt

[TripleTripe]

I had questions, are you recommended on Version 1.75 (the old)?...

but I want the new version from 2 and above..

or try again the first step?

 

why the update making wrong

if tell me Clean again and try other version, just tell me waiting for Instructions mates.

Im sad :\

[Firefox]

Give the staff a chance to review your logs so that they can see what's going on. Its best if we can get version 2.x working instead of having to revert back to version 1.75.

Do you by chance have any drive encryption on this computer?

[TripleTripe]

not sure what mean drive encryption, I had normal I think explain me if can please

and hope staff be able to give a hand please

[NCStafford]

Hello TripleTripe,

 

I was wondering if you could do something for us please: try to get another database update and when your Malwarebytes Anit-Malware stops working, could you provide us with a dump file from that particular process that is causing the issue. This would be greatly appreciated.

 

Thank you for you cooperation.