Jump to content

Recommended Posts

Hello everyone, I'm losing it trying to solve this problem:

My Firefox wound up automatically downloading this phony anti-malware software Opencloud AV. I can't do much of anything when I'm not in safe mode, but safe mode appears to make most things work. I am running XP, SP3.

I read this article: on Bleeping Computer and I can get up to step 16, when I run the MalwareBytes scan. Rkill has been run already, and I'm doing this in safe mode. I install the MalwareBytes program, update it, and start a scan (full or quick, same thing happens either way), and then once the scan starts to go, it starts scanning C:\WINDOWS\SYSTEM32, then it bombs. If I then try to restart the program, I get an error message that reads:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Uninstalling and re-installing Malwarebytes gives me the exact same results.

Any advice? Could really use some help.

Link to post
Share on other sites

Hello, and welcome to Malwarebytes, saltyliam:

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

Please read the following to get started on the cleaning process:

  • Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.
  • And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in this General MBAM Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and carefully follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.


  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    Or
    o You may send a Private Message to a Moderator asking for assistance.

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.