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Cannot Run MBAM, HT, AVG,

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Spouses computer runs XP SP3.

Events as best I can recall:

A warning that automatic windows updates were turned off.

Tried to get windows updates but got IE page saying "Cannot display web page".

AVG gave a warning about not all features were running. Tried to update AVG and it redirected IE to a page that IE said it couldnt display.

I had some trouble updating MBAM for a scan, and uninstalled MBAM and tried to reinstall. But IE redirected me to to a page that IE couldnt display.

Got the MBAM setup file from mbam.org through another computer, saved it on a flash drive and copied it to the desk top of the sick computer. Installed MBAM and began scan. After 36 seconds on the timer, program display disappeared. Tried to restart scan and computer responded that it couldnt find drive, or user doesnt have permission to access file.

Tried to run Hijack This, which began a scan and then the display disappeared. Tried to start it again and got the same text that it couldnt find drive or that user doesnt have permission to access.

I went through the different approaches to getting MBAM to start that is listed on your FAQ. Each time MBAM is installed, it will start a scan and then disappear after 36 or so seconds. The second try would get the same message that it couldnt find the drive or the user doesnt have permission to access file.

I installed Avira Antivirus Personal program in XP Safe Mode and it would run for about an hour. It would find some viruses:




But the first time after an hour it would disappear. It would start a second time. So I am running it now and whenever it finds a virus, I stop the scan to have it quarantined.

I tried running XP in normal mode and saw a lot of notices warning about corrupted file. I ran Avira while in the XP normal mode. Hard drive was making some funny sounds. Then the blue screen (of death?) appeared warning that Windows was shut down to prevent any damage. Upon restarting in Safe Mode, computer did a CHKDSK and wrote out that it was recovering files and reported that everything was fine.

I am back to running Avira in xp safe mode waiting to find a virus so I can stop the scan and quarantine it before the program crashes. It seems a very slow way to do this. And I am not sure if it is accomplishing anything.

I would like to get MBAM running. Please advise.


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Hello, and welcome to Malwarebytes, rwh56:

Sorry to hear that your computer may be infected.

Alas, we cannot work on malware detection/removal in this part of the General MBAM forum.

Please read the following to get started on the cleaning process:

  • Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.
  • And there are specific, self-help malware removal instructions here.

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

  • Option 1 -- Free, Expert advice in the Malware Removal Forum
  • Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  • Option 3 -- Premium, Fee-Based Support


As we don't deal with malware removal in this General MBAM Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

  • First, please print out, read and carefully follow the directions here, skipping any steps you are unable to complete.
  • If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  • Then please post a NEW topic in the Malware Removal forum.
  • When posting your new thread, under "options", make sure to select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you free, one-on-one assistance when one becomes available.

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

  • o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    o You may send a Private Message to a Moderator asking for assistance.


Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.


If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!


PS: Please use the zMn2t.jpg button instead of other ones when you reply here and at the other forums, so that it will be easier to read. :)

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