MBAM detecting and quaranting, but problem persists

[Lucy694]

here is a copy of my file. I've done several scans detecting the same problems each time and "getting rid of them each time"

however, the problems on my computer still exist, which leads me to believe that MBAM is not truly getting rid of them. The problems include

-System restore keeps failing, though i've tried multiple dates

-the add or remove program list is blank/will not populate

-computer will not turn off by itself--windows is shutting down message but it just wont turn off other than manually on the cpu

-i dont think booting in safe mode worked

-and just generally slow.

here is the last log:

__________________________________________________

Malwarebytes' Anti-Malware 1.51.2.1300

www.malwarebytes.org

Database version: 7844

Windows 5.1.2600 Service Pack 3

Internet Explorer 6.0.2900.5512

10/1/2011 11:05:58 PM

mbam-log-2011-10-01 (23-05-58).txt

Scan type: Full scan (C:\|)

Objects scanned: 285858

Time elapsed: 1 hour(s), 29 minute(s), 25 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 5

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

c:\documents and settings\Lucy\local settings\Temp\d3dmouse80.dll (Trojan.Blueinit.SGen) -> Quarantined and deleted successfully.

c:\system volume information\_restore{927f65c4-f9d1-4258-9c5b-3b42d9cefb7c}\RP611\A0054681.dll (Trojan.Blueinit.SGen) -> Quarantined and deleted successfully.

c:\system volume information\_restore{927f65c4-f9d1-4258-9c5b-3b42d9cefb7c}\RP611\A0054808.dll (Trojan.Blueinit.SGen) -> Quarantined and deleted successfully.

c:\system volume information\_restore{927f65c4-f9d1-4258-9c5b-3b42d9cefb7c}\RP617\A0068954.EXE (Dont.Steal.Our.Software) -> Quarantined and deleted successfully.

c:\documents and settings\Lucy\pizda_bkurl.dat (Malware.Trace) -> Quarantined and deleted successfully.

[Lucy694]

oh, and my computer keeps reverting to windows classic. If anyone could please help me out!!!! Thanks.

[daledoc1]

Hello, and welcome to Malwarebytes, Lucy694:

Sorry to hear that your computer may be infected.

Alas, we cannot review scan logs or work on malware detection/removal in this part of the General MBAM forum.

Please read the following to get started on the cleaning process:

• Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.
  
• And there are specific, self-help malware removal instructions here.
  

If you would like expert assistance with cleaning your system, there are 3 support options from which to choose:

• Option 1 -- Free, Expert advice in the Malware Removal Forum
  
• Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email
  
• Option 3 -- Premium, Fee-Based Support
  

OPTION 1

As we don't deal with malware removal in this General MBAM Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have.

• First, please print out, read and carefully follow the directions here, skipping any steps you are unable to complete.
  
• If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below:
  
• Then please post a NEW topic in the Malware Removal forum.
  
• When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  
• One of the expert helpers there will give you free, one-on-one assistance when one becomes available.
  

IMPORTANT NOTE: Please do NOT make any further changes to your computer such as (Install/Uninstall programs; use special fix tools; delete files; edit the registry; OR use temp file cleaners, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

IMPORTANT NOTE: Please DO NOT post back to your topic or "bump" it within the first 48 hours.

Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance.

• 
  o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
  Or
  o You may send a Private Message to a Moderator asking for assistance.
  

OPTION 2

Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.

OPTION 3

If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.

Please be patient -- someone will assist you as soon as it is possible.

Thanks very much!

daledoc1

PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read.

[bob30880]

c:\system volume information\_restore{927f65c4-f9d1-4258-9c5b-3b42d9cefb7c}\RP617\A0068954.EXE (Dont.Steal.Our.Software) -> Quarantined and deleted successfully.