bossman1050 Posted August 17, 2011 ID:466462 Share Posted August 17, 2011 I know that this topic has been dragged through the mud, but I have this issue and I need help removing it mbam is not picking whatever is left of this thing.Here is the latest logDatabase version: 7475Windows 6.1.7600Internet Explorer 9.0.8112.164218/15/2011 9:13:25 PMmbam-log-2011-08-15 (21-13-25).txtScan type: Full scan (C:\|D:\|F:\|)Objects scanned: 386064Time elapsed: 53 minute(s), 1 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:(No malicious items detected)Registry Data Items Infected:(No malicious items detected)Folders Infected:(No malicious items detected)Files Infected:(No malicious items detected) Link to post Share on other sites More sharing options...
daledoc1 Posted August 17, 2011 ID:466466 Share Posted August 17, 2011 Hello, and welcome to Malwarebytes, bossman1050:Sorry to hear that your computer may be infected.Alas, we cannot review scan logs or work on malware detection/removal in this part of the General MBAM forum.The following information will help you get started on the cleaning process.Excellent, self-help troubleshooting info for getting MBAM to run on an infected machine can be found here.And there are specific, self-help malware removal instructions here.If you would like expert assistance with cleaning your system, there are 3 support options from which to choose: Option 1 -- Free, Expert advice in the Malware Removal Forum Option 2 -- Free support for paying customers using MBAM PRO -- Contact MBAM Support via email Option 3 -- Premium, Fee-Based SupportOPTION 1As we don't deal with malware removal in this General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so that a qualified helper can help you fix any malware related problems/infections you may have. First, please print out, read and follow the directions here, skipping any steps you are unable to complete. If the infection has so crippled the computer that you cannot follow most/all of the requested steps, then please just proceed as advised below: Then please post a NEW topic here. When posting your new thread, please make sure that, under "options", you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post. One of the expert helpers there will give you free, one-on-one assistance when one becomes available. Please refrain from making any further changes to your computer such as (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.IMPORTANT NOTE:Please DO NOT post back to your topic or "bump" it within the first 48 hours.Replying to your own posts changes the post count from zero. Helpers are looking for topics with zero replies. If you reply to your own post, helpers may think that you're already being helped and thus may overlook your post. This will only delay your obtaining assistance. o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.Or o You may send a Private Message to a Moderator asking for assistance.OPTION 2Alternatively, as a paying customer using MBAM PRO, you can contact the help desk at support@malwarebytes.org or here.OPTION 3If you would like to use the Malwarebytes Premium Services (Comprehensive solutions to all your computer support needs -- from installation and set-up to troubleshooting and tune-ups), please go to the Malwarebytes Premium Services support site.Please be patient -- someone will assist you as soon as it is possible.Thanks very much!daledoc1PS: Please use the button instead of other ones when you reply here and at the other forums, so that it will be easier to read. Link to post Share on other sites More sharing options...
bossman1050 Posted August 17, 2011 Author ID:466473 Share Posted August 17, 2011 Thank you. Link to post Share on other sites More sharing options...
daledoc1 Posted August 17, 2011 ID:466481 Share Posted August 17, 2011 You are most welcome!daledoc1 Link to post Share on other sites More sharing options...
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