Service Terminated unexpectedly

[John A]

Today I received the message "MBAM Service terminated unexpectedly. See Event Log for Details". Event log shows only that MBAM Service Stopped. On Restarting MBAM, I received the error "Program_Error_Load_Database (-2146893820, -2146893820, CreateSDK) Bad Length"

I deleted Rules.ref and restarted, all OK now. I have kept a copy of the suspect file if needed.

Malwarebytes 1.51.0.1200

Windows XP SP3

Microsoft Security Essentials

Superantispyare Pro 5.0.1092

Slow old Dell Notebook

[Mainard]

Hello JohnA,

This error could be caused by many things.

Let's try to see if a clean reinstall fixes this issue:

Please do the following:

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

Thank you!

[John A]

Thanks Mainard

As I said, I have fixed the problem by deleting the Rules.ref file.

I posted the info in case the bad file was needed.

[Mainard]

Oh, Ok. Wasn't sure if the things going OK was before or after the error prompt.

Sounds like you got a broken rules.ref and deleting to re-download the new one would fix the issue.

Glad everything is going well for you!

Thank you for bringing this to our attention.