mbam.exe - Application error

[Jim4]

Running version 1.51.0.1200 on Windows XP

If I click on "Exit" in the Malwarebytes window, I get the following error:

Malwarebytes' Anti-Malware: mbam.exe - Application error

The instruction at "0x7c902128" referenced memory at "0x010400a4". The memory could not be "written".

Click on OK to terminate the program

If I click on the X in the upper right hand corner there is no error.

Is this a problem or normal operation?

[Mainard]

Hello Jim,

Please recreate the crash within MBAM. Before clicking the OK on the error prompt (leave the error message open so that mbam.exe isn't terminated yet), please follow the directions below.

Create a Full Crash Dump using Sysinternals Process Explorer:

• Please download Sysinternals Process Explorer from here and save it to your desktop.
  
  • Note: If using Windows Vista or Windows 7 then you also need to do the following:
    
    1. Right-click on ProcExp.exe and select Properties
       
    2. Click on the Compatibility tab
       
    3. Under Privilege Level check the box next to Run this program as an administrator
       
    4. Click on Apply then click OK
       

  [*]Double-click ProcExp.exe to run it.

  [*]Once it starts, find mbam.exe in the process list and right-click on it and hover your mouse over Create Dump and select Create Full Dump...

  [*]Save the mbam.dmp file to your desktop and close Process Explorer

  [*]Right-click on the mbam.dmp file you just created and hover your mouse over Send To and select Compressed (zipped) Folder

  [*]Attach the ZIP file you just created to your next reply if it is small enough. If it isn't then please upload it to RapidShare

Thank you very much!