Pinecone Posted April 5, 2011 ID:411613 Share Posted April 5, 2011 Ok to start I have windows xp service pack 3 microsoft sp2A few days ago I got the generic host win 32 error and it deletes my sound mixer which is realtekit comes up instructions 0x00000000 I can update driver or roll back and the sound works but after I restart it does the same thing all over again. I can scan w/ defender pro and it says i have some issues and it quarentines them but I cant run malware and I Cant do a malware scan from DP siteNow I get a runtime error 372 when I try to start malwarebytesI get to start scan and it disappears and does nothingI have removed malware and reinstalled w/ no luckAlso a while back my mouse started jumping which is annoying!I see a lot of people have this same problem so there must be a solution.Let me know if more info is neededIm with the guy that said the same program I use to keep this thing safe is the same thing screwing it up!Please help me! Link to post Share on other sites More sharing options...
Pinecone Posted April 5, 2011 Author ID:411660 Share Posted April 5, 2011 Ok to start I have windows xp service pack 3 microsoft sp2A few days ago I got the generic host win 32 error and it deletes my sound mixer which is realtekit comes up instructions 0x00000000 I can update driver or roll back and the sound works but after I restart it does the same thing all over again. I can scan w/ defender pro and it says i have some issues and it quarentines them but I cant run malware and I Cant do a malware scan from DP siteNow I get a runtime error 372 when I try to start malwarebytesI get to start scan and it disappears and does nothingI have removed malware and reinstalled w/ no luckAlso a while back my mouse started jumping which is annoying!I see a lot of people have this same problem so there must be a solution.Let me know if more info is neededIm with the guy that said the same program I use to keep this thing safe is the same thing screwing it up!Please help me!Since this post I was able to download malware 2010 manual update from DP- restarted- tried to run malware and got message has not been updated in 105 days like to update? either way yes or no will not scan and yes get to 20% and is gone! Link to post Share on other sites More sharing options...
Elise Posted April 6, 2011 ID:411833 Share Posted April 6, 2011 Hello and We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pif[*]Double click on the DDS icon, allow it to run.[*]A small box will open, with an explaination about the tool. No input is needed, the scan is running.[*]Notepad will open with the results.[*]Follow the instructions that pop up for posting the results.[*]Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE Link to post Share on other sites More sharing options...
Pinecone Posted April 6, 2011 Author ID:412081 Share Posted April 6, 2011 Too cool I just learned how to zip and unzip! I hope I did all this right!Attach.zipDDS.zip Link to post Share on other sites More sharing options...
Elise Posted April 6, 2011 ID:412083 Share Posted April 6, 2011 Hi, lets first check for rootkits.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.Double-click on TDSSKiller.exe to run the tool for known TDSS variants.Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.Click the Start Scan button.Do not use the computer during the scanIf the scan completes with nothing found, click Close to exit.If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).Copy and paste the contents of that file in your next reply. Link to post Share on other sites More sharing options...
Pinecone Posted April 6, 2011 Author ID:412114 Share Posted April 6, 2011 Elsie when I click on the first link I cant find a download, when I clk on an article I get not even an article.when I clk on the 2nd link I get 405 not allowed Link to post Share on other sites More sharing options...
Pinecone Posted April 6, 2011 Author ID:412133 Share Posted April 6, 2011 Elsie when I click on the first link I cant find a download, when I clk on an article I get not even an article.when I clk on the 2nd link I get 405 not allowedI found this page but dont know which is which My link Link to post Share on other sites More sharing options...
Elise Posted April 6, 2011 ID:412137 Share Posted April 6, 2011 This one should be a direct download link (if you click the download should start): http://support.kaspersky.com/downloads/utils/tdsskiller.exe Link to post Share on other sites More sharing options...
Pinecone Posted April 6, 2011 Author ID:412155 Share Posted April 6, 2011 That one came up 405 not allowed Link to post Share on other sites More sharing options...
Pinecone Posted April 6, 2011 Author ID:412203 Share Posted April 6, 2011 Is it this one?Kaspersky Anti-Virus 2011Kaspersky Anti-Virus is the backbone of your PC's security system, offering essential, real-time protection from viruses, spyware, trojans, bots, rootkits, identity theft, and more.Free 30-Day Trial Link to post Share on other sites More sharing options...
Elise Posted April 6, 2011 ID:412205 Share Posted April 6, 2011 Thats interesting; it might be malware preventing it.GMER-------Please download GMER from one of the following locations and save it to your desktop:Main MirrorThis version will download a randomly named file (Recommended)Zipped MirrorThis version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.Click the Copy button and paste the results into your next reply.Exit GMER and re-enable all active protection when done.-- If you encounter any problems, try running GMER in Safe Mode. Link to post Share on other sites More sharing options...
Pinecone Posted April 6, 2011 Author ID:412314 Share Posted April 6, 2011 Done! what came up was gmer 1.0.15.15570 tknde3qs.exeI hope that was the right on as it was the only one to run and it did a full scan and never asked!Attached is the log! I really do appreaciate all you help Elsie!merilee Link to post Share on other sites More sharing options...
Elise Posted April 7, 2011 ID:412498 Share Posted April 7, 2011 Hi, that is okay, but I don't see the log attached. Link to post Share on other sites More sharing options...
Pinecone Posted April 7, 2011 Author ID:412610 Share Posted April 7, 2011 OK lets try againgmer.zip Link to post Share on other sites More sharing options...
Elise Posted April 7, 2011 ID:412633 Share Posted April 7, 2011 Hello again,COMBOFIX---------------Please download ComboFix from one of these locations:BleepingcomputerForoSpywareDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)Double click on Combofix.exe and follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:Click on Yes, to continue scanning for malware.When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply. Link to post Share on other sites More sharing options...
Pinecone Posted April 8, 2011 Author ID:413268 Share Posted April 8, 2011 Elsie did all that and would not let me get on internet. windstream said all connections were fine and couldnt help me so I had to do a full recovery. It has taken litterly alllll day just to get Defende pro and updates installed. maleware still wont run and checking for other problems. merilee going to nap now. starting to hate this bleeping ...... Link to post Share on other sites More sharing options...
Elise Posted April 9, 2011 ID:413370 Share Posted April 9, 2011 Hi, please let me know if you need any additional help with that.FYI, a reboot/repair of the connection or in worst case reinstall of the drivers would have repaired the connection issues. Link to post Share on other sites More sharing options...
Staff screen317 Posted April 28, 2011 Staff ID:422464 Share Posted April 28, 2011 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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