Windows restore virus

[ooglefish3]

During this last session online, this "Windows Restore" window popped-up, running a scan. I stopped it before it went further BUT, it is tossing up all kinds of error msgs about IDE, Hard drive not found, memory errors you name it. My desktop has given way to a black background, all desktop items are not showing, except a couple of your basic desktop items. Cannot access my Task Manager. I am currently running in Safe Mode w networking.

When I downloaded Malwarebytes, it downloaded but, would not install giving me a Access Denied.

This is Windows vista, on a Dell XPS Laptop M1530

any help would be HUGE!!!!

By the way, here in safe mode, none of my desktop items come up, only a Windows Help and Support window and a Microsoft visual C++ Runtime error saying it has asked runtime to terminate in an unusual way.

Thanks

C

[Guest name cool]

Hi &

For expert assistance should go to Malware Removal - HijackThis Logs and read the instructions at the top.

[ooglefish3]

Those instructions are useless. As stated, I can download the Malware program It will NOT install, with a window Access Denied. I have renamed the file to see if this worked but, to no avail.

[Mainard]

Hello, and welcome to Malwarebytes.org

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

You can follow the directions below and someone will assist you with running scans on your system to see if they can detect anything.

Please print out, read and follow the Directions HERE, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Thank you very much.