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Hi, river58:

Welcome.

Until an expert arrives, can you please provide a bit more info about your system, such as:

Are you getting any specific error message, and, if so, what exactly does it say?

What is your Operating System (XP, Vista, or Win7)?

Is your OS 32-bit or 64-bit?

What is your OS Service Pack?

What version (if any) of MBAM have you run? (current is 1.50.1.1100)

What MBAM database version did you use? (current is 6246)

What brand and version of antivirus, antimalware, and firewall software do you have?

I suspect this might be due to the fact that you need to add the various MBAM files/processes to the allowed/trusted/whitelist for your AV and firewall.

See here: http://forums.malwarebytes.org/index.php?showtopic=10138

But, to get started, please post back with the requested information.

Thanks!

daledoc1

PS Yes, that file is part of MBAM. And it (and several others) need permission to run in your AV and firewall.

Edited by daledoc1
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Hi, river58:

OK, thanks for the information.

You don't mention if it is the Free or Paid version of AVG, but, for the first step, please have a look here & follow these instructions: http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=167851

This will give MBAM permission in AVG (and vice versa, for adding AVG to MBAM's ignore list).

Please post back if you need further assistance.

Best regards,

daledoc1

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EDIT: I see that you have another thread open at the malware removal forum here: http://forums.malwarebytes.org/index.php?showtopic=80590

Since you recently had or are concerned that you might still have a computer infection, it would probably be best to continue with your thread at the Malware Removal forum.

The authorized, trained experts can better assist you, since we don't work on malware removal at this particular sub-forum.

Thanks!

daledoc1

Edited by daledoc1
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