river58 Posted April 2, 2011 ID:409837 Share Posted April 2, 2011 i was running malwarebytes and then a crash came up and it said it was caused by mbamswissarmy.sys first of all what is it and is it part of malwarebytes? second why did it happen? Link to post Share on other sites More sharing options...
daledoc1 Posted April 2, 2011 ID:409842 Share Posted April 2, 2011 (edited) Hi, river58:Welcome.Until an expert arrives, can you please provide a bit more info about your system, such as:Are you getting any specific error message, and, if so, what exactly does it say?What is your Operating System (XP, Vista, or Win7)?Is your OS 32-bit or 64-bit?What is your OS Service Pack? What version (if any) of MBAM have you run? (current is 1.50.1.1100)What MBAM database version did you use? (current is 6246)What brand and version of antivirus, antimalware, and firewall software do you have?I suspect this might be due to the fact that you need to add the various MBAM files/processes to the allowed/trusted/whitelist for your AV and firewall.See here: http://forums.malwarebytes.org/index.php?showtopic=10138But, to get started, please post back with the requested information.Thanks!daledoc1PS Yes, that file is part of MBAM. And it (and several others) need permission to run in your AV and firewall. Edited April 2, 2011 by daledoc1 Link to post Share on other sites More sharing options...
river58 Posted April 2, 2011 Author ID:409978 Share Posted April 2, 2011 i have win 7 antivirus is avg internet security i have the latest mbam (ran update before scan)i think os is 64 bit Link to post Share on other sites More sharing options...
river58 Posted April 2, 2011 Author ID:409979 Share Posted April 2, 2011 no i dont get a specific error message Link to post Share on other sites More sharing options...
river58 Posted April 2, 2011 Author ID:409982 Share Posted April 2, 2011 i have windows 7 antivirus is avg internet security 2011 i wasnt running avg at that time i have the latest mbam (ran update before scan)i think os is 64 bit Link to post Share on other sites More sharing options...
daledoc1 Posted April 2, 2011 ID:409984 Share Posted April 2, 2011 Hi, river58:OK, thanks for the information.You don't mention if it is the Free or Paid version of AVG, but, for the first step, please have a look here & follow these instructions: http://forums.malwarebytes.org/index.php?showtopic=10138&view=findpost&p=167851This will give MBAM permission in AVG (and vice versa, for adding AVG to MBAM's ignore list).Please post back if you need further assistance.Best regards,daledoc1 Link to post Share on other sites More sharing options...
river58 Posted April 3, 2011 Author ID:410425 Share Posted April 3, 2011 I have the paid version of avg and malwarebytes is in the allowed list Link to post Share on other sites More sharing options...
river58 Posted April 3, 2011 Author ID:410427 Share Posted April 3, 2011 i have a 32 bit because malwarebytes is in c/program files/malwarebytes anti malware Link to post Share on other sites More sharing options...
daledoc1 Posted April 3, 2011 ID:410476 Share Posted April 3, 2011 (edited) EDIT: I see that you have another thread open at the malware removal forum here: http://forums.malwarebytes.org/index.php?showtopic=80590Since you recently had or are concerned that you might still have a computer infection, it would probably be best to continue with your thread at the Malware Removal forum.The authorized, trained experts can better assist you, since we don't work on malware removal at this particular sub-forum.Thanks!daledoc1 Edited April 4, 2011 by daledoc1 Link to post Share on other sites More sharing options...
river58 Posted April 4, 2011 Author ID:411006 Share Posted April 4, 2011 i can update it but while scanning i got A CRASH (sorry for the caps im on my wii) Link to post Share on other sites More sharing options...
daledoc1 Posted April 4, 2011 ID:411027 Share Posted April 4, 2011 Hi, river58:Please see post #9.Thanks!daledoc1 Link to post Share on other sites More sharing options...
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