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Now this is my first post so take it easy on me, I'm a noob. I was just surfing the web minding my own business when a cheesy little icon ,telling me my computer was infected and needed to be cleaned blah blah, popped up. No biggie to me at first, my thought was "just open up malwarebytes and update it, and if the virus closes it restart to safe mode and do the scan" well that's worked in the past but today when i tried to update it an error popped up saying "PROGRAM_ERROR_UPDATING (12007, 0, winhttpsendrequest". Then malware bytes closed (thanks to the virus) and upon scanning in safe mode nothing has changed and I'm still infected. I think recall having this very same virus before, but it didn't block the update. I've tried putting an updated version on a flash drive from another computer and putting it on my laptop but that didn't work, it just said "database outdated by 9 days" and prompted me to update. I know i just need to update it and it'll kick this things ass, but how? Help me please and I'll be forever indebted to you. My OS is windows XP home edition. I'm not quite sure of whether it's 64 BIT or something else because i can only get on safe mode without this thing wreaking havoc.

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Hello and welcome, ihatemalware27:

Sorry to hear that your computer is infected.

Alas, we do not work on malware removal in this particular sub-forum.

However, free, expert assistance can be found at the malware removal-HJT forum.

Instructions on how to proceed are posted in the 2nd Important Topic pinned at the top of this forum: "I'm Infected - What Do I Do Now?".

Here's how to get started checking and cleaning your system:

1. First, please go to THIS PAGE, print out, read and follow as many instructions as you can, skipping any you are unable to complete.

2. Then, please describe your computer's symptoms as best you can and post the requested logs by starting a new thread at the Malware Removal-HJT forum.

One of the authorized, trained experts will then assist you as soon as possible for one-on-one malware detection and removal.

When you post, please be sure to select Track This Topic & choose one of the email options, so that you will be notified when someone responds.

Please allow 24-48 hours before bumping your thread.

Other Support Options:

Alternatively, as a paying customer using MBAM PRO, you may wish instead to start a support ticket by contacting support at: support@malwarebytes.org; or

Premium, fee-based support options are available here: http://www.malwarebytes.org/premium-support.php.

Also, please use the "Add Reply" button when replying here & at the other boards, so that it will be easier for everyone to follow the thread.

I hope this gets you started on cleaning up your system,

daledoc1

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