Dell XPS M1530 need help ASAP!

[mjcurtis]

DDS (Ver_10-12-12.02) - NTFS_AMD64

Run by Matt at 12:26:15.67 on Tue 02/08/2011

Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_21

Microsoft

Attach.zip.zip

[LDTate]

Please don't attach the scans / logs from these scans, use "copy/paste".

Can't say I've ever seen anyone running 4 anti-virus programs at one time.

You also have 2 firewalls active.

AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}

AV: AntiVir Desktop *Enabled/Updated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}

AV: AVG Internet Security 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}

AV: Trend Micro Internet Security *Disabled/Updated* {48929DFC-7A52-A34F-8351-C4DBEDBD9C50}

FW: AVG Firewall *Enabled* {621CC794-9486-F902-D092-0484E8EA828B}

FW: Trend Micro Personal Firewall *Disabled* {70A91CD9-303D-A217-A80E-6DEE136EDB2B}

Never install more than one Antivirus and Firewall! Rather than giving you extra protection, it will decrease the reliability of it seriously!

The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time.

Also because more than one Antivirus and Firewall installed are not compatible with each other, it can cause system performance problems and a serious system slowdown.

Please do not delete anything unless instructed to.

1.Click Start > Settings > Control Panel.

2.Next, open Add/Remove Programs and remove:

AntiVir

AVG Internet Security 2011

Trend Micro Internet Security

Also uninstall both Firewalls

Activate Windows Firewall

To enable Windows Firewall, follow these steps:

1. Click Start, click Run, type Firewall.cpl, and then click OK.

2. On the General tab, click On (recommended).

3. Click OK.

Note: Close all browsers before running ATF Cleaner: IE, FireFox, etc.

Please download ATF Cleaner by Atribune.

Download - ATF Cleaner

[mjcurtis]

After rebooting, my computer is experiencing the same problem as before.

[mjcurtis]

Strange--I wasn't sure if the computer was just rebooting, but after another 15 minutes (I had already waited 15) my computer seems to be running fine. I'll post tomorrow if I have any problems

[mjcurtis]

Strange--I wasn't sure if the computer was just rebooting, but after another 15 minutes (I had already waited 15) my computer seems to be running fine. I'll post tomorrow if I have any problems

Please ignore this post, I am still experiencing the same problems with my computer

[LDTate]

Post a new DDS scan

[mjcurtis]

DDS (Ver_10-12-12.02) - NTFS_AMD64

Run by Matt at 9:04:07.70 on Wed 02/09/2011

Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_21

Microsoft

[mjcurtis]

Here is the attach file if you need it as well

[mjcurtis]

Here is the attach file if you need it as well

Attach.txt

[LDTate]

Vista and Windows 7 users:

1. These tools MUST be run from the executable. (.exe) every time you run them

2. With Admin Rights (Right click, choose "Run as Administrator")

Stay with this topic until I give you the all clean post.

You might want to print these instructions out.

I suggest you do this:

Download ComboFix from one of these locations:

Link 1

Link 2 If using this link, Right Click and select Save As.

* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Protective Programs
  
• Double click on ComboFix.exe & follow the prompts.
  Notes: Combofix will run without the Recovery Console installed. Skip the Recovery Console part if you're running Vista or Windows 7.
  Note: If you have SP3, use the SP2 package.
  If Vista or Windows 7, skip the Recovery Console part
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt using Copy / Paste in your next reply.

Notes:

1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.

4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

Give it atleast 20-30 minutes to finish if needed.

Please do not attach the scan results from Combofx. Use copy/paste.

Also please describe how your computer behaves at the moment.

[mjcurtis]

ComboFix 11-02-09.02 - Matt 02/09/2011 16:28:49.1.2 - x64

Microsoft

[LDTate]

Copy/paste the text in the Codebox below into notepad:

Here's how to do that:

Click Start > Run type Notepad click OK.

This will open an empty notepad file:

Take your mouse, and place your cursor at the beginning of the text in the box below, then click and hold the left mouse button, while pulling your mouse over the text. This should highlight the text. Now release the left mouse button. Now, with the cursor over the highlighted text, right click the mouse for options, and select 'copy'. Now over the empty Notepad box, right click your mouse again, and select 'paste' and you will have copied and pasted the text.

KillAll::

Folder::
c:\users\Matt\AppData\Roaming\AVG10
c:\programdata\AVG10
c:\program files (x86)\AVG
c:\program files (x86)\Viewpoint

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;

2.Click Save As... Change the directory to your desktop;

3.Change the Save as type to "All Files";

4.Type in the file name: CFScript

5.Click Save ...

Drag CFScript.txt into ComboFix.exe

Then post the results log using Copy / Paste

Also please describe how your computer behaves at the moment.

[mjcurtis]

ComboFix 11-02-09.05 - Matt 02/10/2011 12:24:03.2.2 - x64

Microsoft

[mjcurtis]

After running iTunes and the internet simultaneously, my computer began to slow down and freeze until I closed both of them with the task manager.

[LDTate]

http://www.eset.eu/online-scanner

Go here to run an online scannner from ESET.

Click the green ESET Online Scanner button.

Read the End User License Agreement and check the box: YES, I accept the Terms of Use.

Click on the Start button next to it.

You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.

A new window will appear asking "Do you want to install this software?"".

Answer Yes to download and install the ActiveX controls that allows the scan to run.

Click Start.

Check Remove found threats and Scan potentially unwanted applications.

Click Scan to begin.

If offered the option to get information or buy software. Just close the window.

Wait for the scan to finish

Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt

Copy and paste that log as a reply to this topic.

[mjcurtis]

ESETSmartInstaller@High as downloader log:

all ok

# version=7

# OnlineScannerApp.exe=1.0.0.1

# OnlineScanner.ocx=1.0.0.6419

# api_version=3.0.2

# EOSSerial=c082fca6c1309a48854a597f7e2fc69a

# end=finished

# remove_checked=true

# archives_checked=true

# unwanted_checked=true

# unsafe_checked=true

# antistealth_checked=true

# utc_time=2011-02-11 02:13:43

# local_time=2011-02-10 06:13:43 (-0800, Pacific Standard Time)

# country="United States"

# lang=1033

# osver=6.0.6002 NT Service Pack 2

# compatibility_mode=1024 16777215 100 0 0 0 0 0

# compatibility_mode=5892 16776574 100 56 5354052 133976188 0 0

# compatibility_mode=8192 67108863 100 0 0 0 0 0

# scanned=222760

# found=0

# cleaned=0

# scan_time=12996

ESETSmartInstaller@High as downloader log:

all ok

esets_scanner_update returned -1 esets_gle=53251

esets_scanner_update returned -1 esets_gle=53251

Still experiencing the same problems as before.

[LDTate]

I don't see any infections. Be sure to do this:

You can re-enable the security after uninstalling combofix.

The following will implement some cleanup procedures as well as reset System Restore points:

For XP:

• Click START run
  
• Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  

For Vista / Windows 7

• Click START Search
  
• Now type ComboFix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  

If you used DeFogger

To re-enable your Emulation drivers, double click DeFogger to run the tool.

• The application window will appear
  
• Click the Re-enable button to re-enable your CD Emulation drivers
  
• Click Yes to continue
  
• A 'Finished!' message will appear
  
• Click OK
  
• DeFogger will now ask to reboot the machine - click OK
  

IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_enable which will appear on your desktop.

Your Emulation drivers are now re-enabled.

Here's my usual all clean post

To be on the safe side, I would also change all my passwords.

This infection appears to have been cleaned, but as the malware could be configured to run any program a remote attacker requires, it's impossible to be 100% sure that any machine is clean.

Log looks good

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  1. From within Internet Explorer click on the Tools menu and then click on Options.
     
  2. Click once on the Security tab
     
  3. Click once on the Internet icon so it becomes highlighted.
     
  4. Click once on the Custom Level button.
     
  5. Change the Download signed ActiveX controls to Prompt
     
  6. Change the Download unsigned ActiveX controls to Disable
     
  7. Change the Initialize and script ActiveX controls not marked as safe to Disable
     
  8. Change the Installation of desktop items to Prompt
     
  9. Change the Launching programs and files in an IFRAME to Prompt
     
  10. Change the Navigate sub-frames across different domains to Prompt
      
  11. When all these settings have been made, click on the OK button.
      
  12. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      
  13. Next press the Apply button and then the OK to exit the Internet Properties page.
      

  [*]Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week

  (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  [*]Use a Firewall - I can not stress how important it is that you use a Firewall on your computer.

  Without a firewall your computer is succeptible to being hacked and taken over.

  I am very serious about this and see it happen almost every day with my clients.

  Simply using a Firewall in its default configuration can lower your risk greatly.

  [*] WOT , Web of Trust, As 'Googling' is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

  Green to go

  Yellow for caution

  Red to stop

  WOT has an addon available for both Firefox and IE.

  [*]Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.

  This will ensure your computer has always the latest security updates available installed on your computer.

  If there are new updates to install, install them immediately, reboot your computer, and revisit the site

  until there are no more critical updates.

Only run one Anti-Virus and Firewall program.

I would suggest you read:

PC Safety and Security--What Do I Need?.

How to Prevent Malware:

[mjcurtis]

I cannot find the log defogger_enable on my desktop, but I received the error when clicking re-enable

[LDTate]

Download it again and then try it.

[mjcurtis]

I tried it again and got the same error message. My computer is still running poorly

[LDTate]

As far as I can tell you're free of any infections.

You can start a new topic in our PC Help forum and seee if anyone has any suggestions.

[LDTate]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!