Malwarebytes won't scan problem

[Dejan021]

Hello.I have a problem.

My computer was infected and barely working so I menaged with Avg rescue disc to partly solve the problem.

Now the problem is that moust of the things seem to be working, except malwarebyte, combo fix and when trying to do a scan with avira that I use.Also when trying to install some programs or get them to work I get "windows cannot access the specified device..." message.

Combo Fix - just won't run

Makwarebyte - when I fresh install it, it gets to to the scan place, then after starting the scan just crashes.

Next time I try to run mbam.exe I get "windows cannot access..." and when trying to change the name to 1mbam.exe it won't let me.

Help?

[schrauber]

Hello, Dejan021

Welcome to the Malwarebytes Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

Please take note of some guidelines for this fix:

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  
• Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Please set your system to show all files.
  Click Start, open My Computer, select the Tools menu and click Folder Options.
  Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
  Uncheck: Hide file extensions for known file types
  Uncheck the Hide protected operating system files (recommended) option.
  Click Yes to confirm.
  

1. Please download OTL from one of the following mirrors:
   • This is THE Mirror
     

[*]Save it to your desktop.

[*]Double click on the icon on your desktop.

[*]Under the Custom Scan box paste this in

netsvcs

%SYSTEMDRIVE%\*.exe

%systemroot%\*. /mp /s

CREATERESTOREPOINT

[*]Push the Quick Scan button.

[*]Two reports will open, copy and paste them in a reply here:

• OTL.txt <-- Will be opened
  
• Extra.txt <-- Will be minimized
  

Please download Rootkit Unhooker from one of the following links and save it to your desktop.

Link 1 (.exe file) Link 2 (zipped file) Link 3 (.rar file)

In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

• Double-click on RKUnhookerLE.exe to start the program. Vista/Windows 7 users right-click and select Run As Administrator.
  
• Click the Report tab, then click Scan.
  
• Check Drivers, Stealth, and uncheck the rest.
  
• Click OK.
  
• Wait until it's finished and then go to File > Save Report.
  
• Save the report to your Desktop.
  
• Copy and paste the contents of the report into your next reply.
  

-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!