Need help removing Anti-malware Pro

[jen_drinjak]

HI,

I have 2 machines infected with Anti-malware pro. This post will be for my laptop, and I'll do a separate post for my daughter's netbook. This started with her getting infected with a browser hijacker, and then I thought a different antivirus would fix it. Well, I didn't do enough research and ended up paying for Anti-malware pro for 3 machines! (thankfully, I didn't install it on the third yet).

I am able to run Malwarebytes' Anti-Malware and it comes up clean, however my hijack this log showed that I was still infected. I am out of my element here, but really don't want to pay $150 to geeksquad - that's almost as much as a new netbook! Thanks to anyone who can help me.

Jennifer

I followed the instruction from the "I'm infected, what do I do now? post" In addition to the malwarebytes, and dds logs, I'm also including a hijackthis log in my post. Plus the other two compressed logs. So here are my logs:

Malwarebytes' Anti-Malware 1.50 Public Beta

www.malwarebytes.org

Database version: 5234

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

12/2/2010 3:06:47 PM

mbam-log-2010-12-02 (15-06-47).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 338012

Time elapsed: 1 hour(s), 19 minute(s), 8 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:51:01 PM, on 12/2/2010

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18975)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Explorer.EXE

C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\Linksys Wireless-G Print Server\PSDiagnosticM.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Windows\sttray.exe

C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe

E:\Program Files\iTunes\iTunesHelper.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\Program Files\gSyncit\gsyncit.exe

C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Adobe\Jacquie Lawson Advent Calendar\Jacquie Lawson Advent Calendar.exe

E:\Program Files\V CAST Music with Rhapsody\MEMonitor.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\Macromed\Flash\FlashUtil10l_ActiveX.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Users\Jennifer\Desktop\Computer Fixes\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 10\SnagitBHO.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 10\SnagitIEAddin.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe" /r

O4 - HKLM\..\Run: [updReg] C:\Windows\UpdReg.EXE

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto

O4 - HKLM\..\Run: [PSDiagnosticM] "C:\Program Files\Linksys Wireless-G Print Server\PSDiagnosticM.exe"

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"

O4 - HKLM\..\Run: [sigmatelSysTrayApp] sttray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [iTunesHelper] "E:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKCU\..\Run: [gSyncit] C:\Program Files\gSyncit\gsyncit.exe

O4 - Startup: Jacquie Lawson Advent Calendar.lnk = C:\Program Files\Adobe\Jacquie Lawson Advent Calendar\Jacquie Lawson Advent Calendar.exe

O4 - Startup: V CAST Media Monitor.lnk = E:\Program Files\V CAST Music with Rhapsody\MEMonitor.exe

O4 - Global Startup: Nikon Monitor.lnk = C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O10 - Unknown file in Winsock LSP: c:\windows\system32\wpclsp.dll

O13 - Gopher Prefix:

O15 - Trusted Zone: *.toontown.com

O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/co...ex/qtplugin.cab

O16 - DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} (Image Uploader Control) - http://www.ritzpix.com/net/Uploader/LPUploader57.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O20 - Winlogon Notify: GoToAssist - C:\Windows\

O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\system32\CTsvcCDA.exe

O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe (file missing)

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe

O23 - Service: McciServiceHost - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciServiceHost.exe

O23 - Service: MotoConnect Service - Unknown owner - C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe

O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--

End of file - 7680 bytes

Attach.zip

ark.zip

[Elise]

Hello ,

And My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

• The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  
• Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  
• The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
  

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Please download OTL from one of the following mirrors:
  • This is THE Mirror
    

  [*]Save it to your desktop.

  [*]Double click on the icon on your desktop.

  [*]Click the "Scan All Users" checkbox.

  [*]Push the Quick Scan button.

  [*]Two reports will open, copy and paste them in a reply here:

  • OTListIt.txt <-- Will be opened
    
  • Extra.txt <-- Will be minimized
    

Please Download Rootkit Unhooker Save it to your desktop.

• extract RKUnhooker to your desktop
  
  • Note** it is zipped up in a .rar file - If you do not have a program to unzip this type of file -
    you can get a free one from here -
  http://www.7-zip.org/
  

• Now double-click on RKUnhookerLE.exe to run it.
  
• Click the Report tab, then click Scan.
  
• Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  
• Wait till the scanner has finished and then click File, Save Report.
  
• Save the report somewhere where you can find it. Click Close.
  

Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

"just click on Cancel, then Accept".

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

• A detailed description of your problems
  
• A new OTL log (don't forget extra.txt)
  
• RKU log
  

Thanks and again sorry for the delay.

[jen_drinjak]

Thanks for your help. The main problem I'm having on this machine is just general slowdown. I want to make sure it is not infected. IE is expecially slow. Other various problems are programs that fail when I try to update (gsyncit - lets me sync google mail with MS Outlook) and some programs that won't uninstall (Linksys Wireless G Print Server). I would also love some info about how to clean out the start menu so the machine will boot up faster.

The 3 logs were too big for a single post, so I've compressed the biggest one, the OTL log at 148kb and attached it. The extra.txt and rku logs are below.

OTL Extras logfile created on: 12/3/2010 7:30:56 AM - Run 1

OTL by OldTimer - Version 3.2.17.3 Folder = C:\Users\Jennifer\Desktop\Computer Fixes

Windows Vista Ultimate Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18975)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 36.00% Memory free

4.00 Gb Paging File | 3.00 Gb Available in Paging File | 63.00% Paging File free

Paging file location(s): c:\pagefile.sys 0 0 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files

Drive C: | 69.33 Gb Total Space | 8.81 Gb Free Space | 12.71% Space Free | Partition Type: NTFS

Drive D: | 10.00 Gb Total Space | 5.21 Gb Free Space | 52.12% Space Free | Partition Type: NTFS

Drive E: | 32.41 Gb Total Space | 29.09 Gb Free Space | 89.77% Space Free | Partition Type: NTFS

Computer Name: JENNIFER-PC | User Name: Jennifer | Logged in as Administrator.

Boot Mode: Normal | Scan Mode: All users | Quick Scan

Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========

========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]

.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)

.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]

batfile [open] -- "%1" %*

cmdfile [open] -- "%1" %*

comfile [open] -- "%1" %*

cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)

exefile [open] -- "%1" %*

helpfile [open] -- Reg Error: Key error.

hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)

inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)

piffile [open] -- "%1" %*

regfile [merge] -- Reg Error: Key error.

scrfile [config] -- "%1"

scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)

scrfile [open] -- "%1" /S

txtfile [edit] -- Reg Error: Key error.

Unknown [openas] -- C:\Program Files\ParetoLogic\FileCure\FileCure_noapp.exe %1 (ParetoLogic)

Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)

Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

Folder [open] -- %SystemRoot%\Explorer.exe /separate,/idlist,%I,%L (Microsoft Corporation)

Folder [explore] -- %SystemRoot%\Explorer.exe /separate,/e,/idlist,%I,%L (Microsoft Corporation)

Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

"cval" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiSpyware]

"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

"AntiVirusOverride" = 0

"AntiSpywareOverride" = 0

"FirewallOverride" = 0

"VistaSp1" = Reg Error: Unknown registry data type -- File not found

"VistaSp2" = Reg Error: Unknown registry data type -- File not found

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

"DisableNotifications" = 0

"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]

"DisableNotifications" = 0

"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]

"DisableNotifications" = 0

"EnableFirewall" = 1

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]

========== Vista Active Open Ports Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]

"{0D50F0E1-3E52-4B68-8BF5-964C72830CD7}" = lport=3724 | protocol=6 | dir=in | name=blizzard downloader: 3724 |

"{6068E289-38D6-4D3E-805E-DE8F36DFBB06}" = lport=5000 | protocol=17 | dir=in | name=akamai netsession interface |

"{74106038-D2D4-433C-A0B5-710268AEEC94}" = lport=62127 | protocol=6 | dir=in | name=akamai netsession interface |

"{96FD165E-C58F-4250-95AE-256C35260232}" = lport=5000 | protocol=17 | dir=in | name=akamai netsession interface |

"{BD945054-E828-4834-AD62-00A0C93CDC1D}" = lport=6004 | protocol=17 | dir=in | app=c:\program files\microsoft office\office12\outlook.exe |

"{C34803C6-1886-4304-B7EF-B869543434C9}" = lport=49161 | protocol=6 | dir=in | name=akamai netsession interface |

========== Vista Active Application Exception List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]

"{08399561-A0F9-4EC5-A309-5A6416D304B2}" = protocol=6 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.3.9947-to-3.2.0.10192-enus-downloader.exe |

"{218C5D20-7310-4900-836D-64C84BC5BB20}" = protocol=6 | dir=in | app=c:\program files\common files\motive\mcciservicehost.exe |

"{51AC3AFE-93F2-4A91-ACC8-F91EB9515C83}" = protocol=17 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.3.9947-to-3.2.0.10192-enus-downloader.exe |

"{5441776F-FE8B-4288-8A67-F015D9A12CEF}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |

"{58377021-1720-48F8-9C2D-DC049A88240F}" = protocol=17 | dir=in | app=c:\program files\yahoo!\messenger\yahoomessenger.exe |

"{6DC6BCE9-DE3A-4587-BFF4-0D4533A8C686}" = protocol=6 | dir=in | app=e:\program files\itunes\itunes.exe |

"{8083C133-0651-4EB9-A6D9-FD701FFC78A6}" = protocol=6 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |

"{82C0D621-642B-411D-B9A0-DC6058EC20A6}" = protocol=17 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.2.0.10314-to-3.2.2.10482-enus-downloader.exe |

"{8DACF577-8952-4392-ABE4-D4B595F4B4F8}" = protocol=17 | dir=in | app=c:\program files\yahoo!\messenger\yserver.exe |

"{91A27398-6355-4469-9F70-26CFE2C31AA0}" = protocol=6 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.1.9806-to-3.1.1.9835-enus-downloader.exe |

"{93AB8DD4-C2AD-4C48-981A-292CD9895F94}" = protocol=17 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.2.0.10192-to-3.2.0.10314-enus-downloader.exe |

"{A1492FDF-E0AD-41A8-AC7A-E915336E716E}" = protocol=6 | dir=in | app=c:\program files\yahoo!\messenger\yahoomessenger.exe |

"{A473D673-A984-4CE7-9C91-27460B4FD682}" = protocol=17 | dir=in | app=c:\program files\common files\motive\mcciservicehost.exe |

"{A62047AB-24E0-4322-99F0-EA5878747BF6}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |

"{C70F86B5-941C-464F-A1BD-CE6404026FAB}" = protocol=6 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.2.0.10192-to-3.2.0.10314-enus-downloader.exe |

"{CAF8F79E-6055-4DC1-A38E-30D768493D88}" = protocol=17 | dir=in | app=c:\program files\bonjour\mdnsresponder.exe |

"{D3CF37DF-6222-4BC4-8E7C-54206A65C172}" = protocol=17 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.0.9767-to-3.1.1.9806-enus-downloader.exe |

"{DE821A20-5813-4DFE-897F-7A5809668BE1}" = protocol=17 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.1.9806-to-3.1.1.9835-enus-downloader.exe |

"{E37EB4C6-839F-4F21-BF09-F6BEA14523DB}" = protocol=6 | dir=in | app=c:\program files\yahoo!\messenger\yserver.exe |

"{E7F71F4B-AA04-4FA8-9CB5-DB70EB857212}" = protocol=17 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.2.9901-to-3.1.3.9947-enus-downloader.exe |

"{F993088E-70B8-40D7-9D57-7F11CA0458BC}" = protocol=6 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.2.9901-to-3.1.3.9947-enus-downloader.exe |

"{FC924E10-A5E4-42FE-A7BB-4B1AB5510EB2}" = protocol=6 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.1.0.9767-to-3.1.1.9806-enus-downloader.exe |

"{FFBD61D0-BBAD-4129-A4C4-CA8A73A8FBD3}" = protocol=6 | dir=in | app=c:\users\public\documents\blizzard entertainment\world of warcraft\wow-3.2.0.10314-to-3.2.2.10482-enus-downloader.exe |

"TCP Query User{D521B297-55FC-4D01-8B73-6F07DF3C4DA7}C:\program files\internet explorer\iexplore.exe" = protocol=6 | dir=in | app=c:\program files\internet explorer\iexplore.exe |

"UDP Query User{DDE4EA20-203E-403F-B55E-4535C8DC79B5}C:\program files\internet explorer\iexplore.exe" = protocol=17 | dir=in | app=c:\program files\internet explorer\iexplore.exe |

========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]

"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

"{02FB3E48-4459-4986-BBE5-945B063B1E58}" = Help 2.0

"{0394CDC8-FABD-4ed8-B104-03393876DFDF}" = Roxio Creator Tools

"{0840B4D6-7DD1-4187-8523-E6FC0007EFB7}" = Windows Live ID Sign-in Assistant

"{08DEC21F-F7E5-46F9-81D1-3ED30BD3AEC9}" = CASIO USB Driver V1.2.2474.0623

"{0D25F7CC-B99C-44ee-9945-B14532B2BB7B}" = Canon MP830

"{0F756CD9-4A1E-409B-B101-601DDC4C03AA}" = Qualxserve Service Agreement

"{121634B0-2F4B-11D3-ADA3-00C04F52DD52}" = Windows Installer Clean Up

"{13BA7B44-B712-4DEE-A7B8-1DD564F37AE5}" = Dell System Customization Wizard

"{1C643154-0ADF-4B4C-AF17-E315C946A54B}" = MotoConnect

"{1EBEC42C-5E3F-4077-933B-411E33A0C3A4}" = Motorola Driver Installation 4.6.0

"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

"{308B6AEA-DE50-4666-996D-0FA461719D6B}" = Apple Mobile Device Support

"{3248F0A8-6813-11D6-A77B-00B0D0160000}" = Java SE Runtime Environment 6

"{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}" = Sonic Activation Module

"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile

"{3E25E350-949F-4DB7-8288-2A60E018B4C1}" = Games, Music, & Photos Launcher

"{46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}" = Adobe AIR

"{493BAF04-DA99-9257-B343-E17BB5E687A3}" = ATI Catalyst Control Center Ex

"{50120000-1105-0000-0000-0000000FF1CE}" = Microsoft Office 2007 Primary Interop Assemblies

"{53C6D09E-EAB6-49E5-BA4C-BA7FF13830FB}" = Sound Blaster Audigy ADVANCED MB

"{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}" = Microsoft SQL Server Setup Support Files (English)

"{56B4002F-671C-49F4-984C-C760FE3806B5}" = Microsoft SQL Server VSS Writer

"{5BCC634A-58AD-42F9-B3C6-2EA52F81CF85}" = Snagit 10

"{5CD29180-A95E-11D3-A4EB-00C04F7BDB2C}" = User's Guides

"{5D51C5DC-3604-4C3B-981B-309340755447}" = Pantech Handset Driver

"{6956856F-B6B3-4BE0-BA0B-8F495BE32033}" = Apple Software Update

"{6BB9C1F3-661C-4A19-7F48-2F9039CC3981}" = Jacquie Lawson Advent Calendar

"{6EAB136E-DF07-4E58-BFB3-ECAF7E960762}" = gSyncit

"{7216871F-869E-437C-B9BF-2A13F2DCE63F}_is1" = Auslogics BoostSpeed

"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable

"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

"{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}" = DellSupport

"{7F0C4457-8E64-491B-8D7B-991504365D1E}" = QuickSet

"{801C2CA5-AE8E-4305-9273-6475795AFF1A}" = gSyncit

"{89CEAE14-DD0F-448E-9554-15781EC9DB24}" = Product Documentation Launcher

"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight

"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007

"{90120000-0016-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007

"{90120000-0018-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007

"{90120000-0019-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007

"{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007

"{90120000-001B-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007

"{90120000-001F-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007

"{90120000-001F-040C-0000-0000000FF1CE}_SMALLBUSINESSR_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007

"{90120000-001F-0C0A-0000-0000000FF1CE}_SMALLBUSINESSR_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)

"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007

"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007

"{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007

"{90120000-0115-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{90A40409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office 2003 Web Components

"{91120000-00CA-0000-0000-0000000FF1CE}" = Microsoft Office Small Business 2007

"{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)

"{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)

"{93A1B09E-BAFA-4628-A5B6-921CB026955A}" = Corel Paint Shop Pro Photo XI

"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting

"{99ED894F-60CF-4D71-A645-442CD041D595}" = Susteen Launcher

"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

"{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}" = MediaDirect

"{A462213D-EED4-42C2-9A60-7BDD4D4B0B17}" = SigmaTel Audio

"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper

"{A939D341-5A04-4E0A-BB55-3E65B386432D}" = Microsoft Office Small Business Connectivity Components

"{AC76BA86-7AD7-1033-7B44-A82000000003}" = Adobe Reader 8.2.5

"{AC76BA86-7AD7-5464-3428-800000000003}" = Spelling Dictionaries Support For Adobe Reader 8

"{B139DD51-C3F1-4583-98B4-D35F64EA847F}" = Windows Easy Transfer Companion (Beta)

"{B2460671-BD25-4C1C-ACB7-FBD4967365FE}" = Samsung_I500 1.0

"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0

"{BB51F026-06AC-4F5D-B18C-4E99ED18E477}" = BlackBerry_9330 1.0

"{BD68F46D-8A82-4664-8E68-F87C55BDEFD4}" = Microsoft SQL Server Native Client

"{BEEFC4F8-2909-48B3-AFAA-55D3533FDEDD}" = Creative MediaSource 5

"{C1C441C4-57FA-4950-BDBA-BABFBAA2AA39}" = ParetoLogic FileCure

"{C3ABE126-2BB2-4246-BFE1-6797679B3579}" = LG USB Modem driver

"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update

"{C61244F9-C335-4EE4-BF7B-5CAB855555E3}" = Linksys Wireless-G Print Server

"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE

"{CCF6F57B-F6B4-4508-BF45-63AAC9DE416A}" = Quicken 2010

"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1

"{CF40ACC5-E1BB-4aff-AC72-04C2F616BCA7}" = getPlus® for Adobe

"{DBCC73BA-C69A-4BF5-B4BF-F07501EE7039}" = AnswerWorks 5.0 English Runtime

"{E3BFEE55-39E2-4BE0-B966-89FE583822C1}" = Dell Support Center

"{E7004147-2CCA-431C-AA05-2AB166B9785D}" = QuickTime

"{E7269FD6-34EA-4617-8752-6739AA384080}" = V CAST Media Manager

"{E8C06CB3-5DB2-4689-B1DC-4A0220DEA96C}" = Consumer Complete Care Services Agreement

"{E9757890-7EC5-46C8-99AB-B00F07B6525C}" = Nikon Transfer

"{E9ED0801-253D-4FE9-AB20-F63DEFE72547}" = SAMSUNG Mobile USB DRIVER(4.40.7.0) v1.6

"{EE6097DD-05F4-4178-9719-D3170BF098E8}" = Apple Application Support

"{EF71A531-5B6C-4B20-8D1E-E6379C7FB6D3}" = Microsoft IntelliPoint 7.0

"{F1F1A2AD-A1CE-4D9D-B510-31F280B45E0B}" = Microsoft Expression Encoder 3

"{F63A3748-B93D-4360-9AD4-B064481A5C7B}" = Modem Diagnostic Tool

"{FA61D601-A0FC-48BD-AE7A-54946BCD7FB6}_is1" = BitPim 1.0.6

"{FAE36873-1941-4076-A9A5-48812B5EA0B7}" = iTunes

"{FB26A501-6BA6-459B-89AA-9736730752FB}" = VoiceOver Kit

"{FDF64A37-4842-48CD-A424-2C38444D36FD}" = LG Android Drivers

"{FE0646A7-19D0-41B4-A2BB-2C35D644270D}" = Windows Live OneCare safety scanner

"{FF1C31AE-0CDC-40CE-AB85-406F8B70D643}" = Bonjour

"{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

"Adobe AIR" = Adobe AIR

"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX

"Adobe Shockwave Player" = Adobe Shockwave Player 11.5

"avast5" = avast! Free Antivirus

"Be Rich!" = Be Rich!

"Bejeweled Twist

OTL.zip

[Elise]

Hi again, first lets check for malware here.

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Log.txt in your next reply.

[jen_drinjak]

ComboFix 10-12-02.06 - Jennifer 12/03/2010 14:02:18.1.2 - x86

Microsoft

[Elise]

That looks quite okay. How are things running now?

UPDATE JAVA

------------------

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  
• Look for "JDK 6 Update 22 (JDK or JRE)".
  
• Click the "Download JRE" button to the right.
  
• Select your Platform: "Windows".
  
• Select your Language: "Multi-language".
  
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
  
• Click Continue and the page will refresh.
  
• Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  
• Close any programs you may have running - especially your web browser.
  

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u22-windows-i586.exe to install the newest version.
  
• If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  
• When the Java Setup - Welcome window opens, click the Install > button.
  
• If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.

-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

Please launch MBAM, update it and run a full scan. Post me the resulting log.

[jen_drinjak]

This machine appears to be malware free now! Can you point me in the right direction for how to improve my Internet Explorer performance? I'm seeing it jump from using 5% of my cpu to 75%. It's generally just slow and I'm thinking maybe there are some settings I can change to speed it up.

Here's the MBAM log.

Malwarebytes' Anti-Malware 1.50

www.malwarebytes.org

Database version: 5248

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

12/5/2010 10:33:41 AM

mbam-log-2010-12-05 (10-33-41).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 337224

Time elapsed: 1 hour(s), 35 minute(s), 6 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[Elise]

Please try to follow the steps here to reset Internet Explorer. http://support.microsoft.com/kb/923737

Lets do also one last scan for leftovers.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
   
2. Click the button.
   
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. 
      
   2. Click on to download the ESET Smart Installer. Save it to your desktop.
      
   3. Double click on the icon on your desktop.
      
      
   4. Check
      
   5. Click the button.
      
   6. Accept any security warnings from your browser.
      
   7. Check
      
   8. Push the Start button.
      
   9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      
   10. When the scan completes, push
       
   11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
       Note - when ESET doesn't find any threats, no report will be created.
       
   12. Push the button.
       
   13. Push
       
       

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!