Need Help with Redirect Malware

[Boo123]

I got a form of the Google redirect virus. I ran the malwarebytes scan and I also tried the TDDS killer and nothing worked. I am stuck and don't know where to go. Can someone please help me? Thanks!!!!!!

Here is my malware log from my scan:

Malwarebytes' Anti-Malware 1.50

www.malwarebytes.org

Database version: 5220

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

11/30/2010 2:57:56 PM

mbam-log-2010-11-30 (14-57-49).txt

Scan type: Full scan (C:\|D:\|E:\|)

Objects scanned: 328582

Time elapsed: 1 hour(s), 16 minute(s), 32 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 1

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Users\Alysse\AppData\Roaming\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> No action taken.

Folders Infected:

(No malicious items detected)

Files Infected:

c:\Users\Alysse\AppData\Roaming\microsoft\stor.cfg (Malware.Trace) -> No action taken.

c:\Users\Alysse\AppData\Roaming\microsoft\Windows\shell.exe (Trojan.Shell) -> No action taken.

c:\Users\Alysse\AppData\Local\Temp\dwm.exe (Trojan.Agent) -> No action taken.

[Maniac]

Hello Boo123! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  
• Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed about any changes.
  

Step 1

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 2

Download DDS and save it to your desktop from here or here or here.

Double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
     
  2. Attach.txt
     

  [*]Save both reports to your desktop. Post them back to your topic.

In your next reply, please include these log(s):

1. Malwarebytes' Anti-Malware log
   
2. DDS log with Attach.txt
   

[Boo123]

Thanks so much for your help!:

Here are the logs you requested:

Malware log:

Malwarebytes' Anti-Malware 1.50

www.malwarebytes.org

Database version: 5221

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18975

11/30/2010 4:59:24 PM

mbam-log-2010-11-30 (16-59-24).txt

Scan type: Quick scan

Objects scanned: 158130

Time elapsed: 10 minute(s), 49 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 1

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\shell (Hijack.Shell) -> Bad: (explorer.exe,C:\Users\Alysse\AppData\Roaming\Microsoft\Windows\shell.exe) Good: (Explorer.exe) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

c:\Users\Alysse\AppData\Roaming\microsoft\stor.cfg (Malware.Trace) -> Quarantined and deleted successfully.

c:\Users\Alysse\AppData\Roaming\microsoft\Windows\shell.exe (Trojan.Shell) -> Quarantined and deleted successfully.

c:\Users\Alysse\AppData\Local\Temp\dwm.exe (Trojan.Agent) -> Quarantined and deleted successfully.

DDS Log:

DDS (Ver_10-11-27.01) - NTFSx86

Run by Alysse at 17:07:25.55 on Tue 11/30/2010

Internet Explorer: 8.0.6001.18975

Microsoft

DDS.txt

Attach.txt

[Maniac]

Step 1

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• 
  
• Viewpoint
  
• Viewpoint Manager
  
• Viewpoint Media Player
  

Step 2

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

[Boo123]

I have Avast! On-Access and I stopped/disabled the scanner before running Combo-Fix and Combo-Fix gives me a warning that avast is still running on my computer. Any ideas on how to disable avast?

Step 1

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• 
  
• Viewpoint
  
• Viewpoint Manager
  
• Viewpoint Media Player
  

Step 2

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:
   
   • Open Tools -> Options -> Main tab
     
   • Set to Always ask me where to Save the files.
     

[*]During the download, rename Combofix to Combo-Fix as follows:

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  

  -----------------------------------------------------------

  
  

• Close any open browsers.
  
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

[Maniac]

Try again in Safe Mode with Networking:

http://www.computerhope.com/issues/chsafe.htm#03

[Boo123]

It is still giving me the same warning in safe mode with networking.

[Maniac]

Can you ignore the message?

[Boo123]

Yes, should I run it with ignoring the message?

[Maniac]

Yes, please.

[Boo123]

Here is the report:

ComboFix 10-11-30.09 - Alysse 12/01/2010 15:03:35.1.2 - x86

Microsoft

[Maniac]

Do you still have a problem?

Please download Rootkit Unhooker and save it to your desktop.

• Double-click RKUnhookerLE.exe to run it.
  
• Click the Report tab, then click Scan
  
• Check Drivers, Stealth Code, Files, and Code Hooks
  
• Uncheck the rest, then click OK
  
• When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
  
• Wait till the scanner has finished then go File > Save Report
  
• Save the report somewhere you can find it, typically your desktop. Click Close
  
• Copy the entire contents of the report and paste it in your next reply.
  

Note - You may get this warning it is ok, just ignore it."Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

[Boo123]

Everything seems to be working okay...should I still download the Rootkit Unhooker?

[Maniac]

In this case - no.

I highly recommend you to go from Avast 4 to 5. More information here:

http://www.avast.com/lp-upgrade-4-5

Before you go, you should uninstall your current antivirus - Avast 4 .

Update it and perform a full scan. Come back to let me know how are things.

[Boo123]

I updated and scanned and it found no threats. Everything is working back to normal. Thank you sooo much for your help!!!

[Maniac]

Good job!

Last steps:

Step 1

1. Go to Start => Run... and copy & paste next command in the field:
   

   ComboFix /uninstall

   
   

2. Then hit Enter button.
   

This procedure will do the following:

• Uninstall ComboFix
  
• Delete its related folders and files
  
• Reset your clock settings
  
• Hide file extensions
  
• Hide the system/hidden files
  
• Resets System Restore again
  

P.S.: Make sure there's a space between ComboFix and /uninstall

Step 2

Please manually delete DDS.

Step 3

Please keep your software up-to-date:

http://www.bleepingcomputer.com/tutorials/tutorial174.html

Some malware preventions:

http://forums.malwarebytes.org/index.php?showtopic=9365

Safe surfing!

[LDTate]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.