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Hello rbeattie32.

Follow these instructions, thanks to Firefox.

* Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

* After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.

* One of the expert helpers there will give you one-on-one assistance when one becomes available.

* Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

o If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

Or

o You may send a Private Message to a Moderator asking for assistance.

Follow these instructions and don't forget to check for help.

i click on the file to run mbam and a promt comes up saying windows cannot access access the specified device, path or file. you may not have the appropriate permission

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