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DDS (Ver_10-11-26.01) - NTFSx86

Run by Thomas at 16:09:03.79 on Fri 11/26/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3062.2123 [GMT -5:00]

AV: AVG Anti-Virus Free Edition 2011 *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\AVG\AVG10\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\PROGRA~1\PERMIS~1\bin\dm.exe

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Xobni\XobniService.exe

C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe

C:\Program Files\AVG\AVG10\avgnsx.exe

C:\Program Files\AVG\AVG10\avgemcx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\WINDOWS\OEM02Mon.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\stsystra.exe

C:\WINDOWS\system32\KADxMain.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Dell\MediaDirect\PCMService.exe

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe

C:\Program Files\HP\hpcoretech\hpcmpmgr.exe

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe

C:\WINDOWS\MXOALDR.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\mswinext.exe

C:\Program Files\AVG\AVG10\avgtray.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\1-Click Answers\answers.exe

C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Caere\PageKeeper30\system\PKJobs.exe

C:\Program Files\PermissionTV\bin\dmtray.exe

C:\PROGRA~1\1-CLIC~1\agtserv.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqimzone.exe

C:\Program Files\Caere\PageKeeper30\SYSTEM\PKTOPASS.EXE

C:\Program Files\Caere\PageKeeper30\SYSTEM\PKSlapi.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\PROGRA~1\Dantz\RETROS~1\retrospect.exe

C:\Program Files\Skype\Plugin Manager\skypePM.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe

C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe

C:\PROGRA~1\AVG\AVG10\avgrsx.exe

C:\Program Files\AVG\AVG10\avgcsrvx.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe

C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Documents and Settings\Thomas\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://online.wsj.com/home-page?mg=com-wsj

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

uInternet Settings,ProxyOverride = *.local

uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

uURLSearchHooks: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\dealio toolbar\SearchSettings.dll

mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

BHO: Dealio Toolbar: {01398b87-61af-4ffb-9ab5-1a1c5fb39a9c} - c:\program files\dealio toolbar\DealioToolbarIE.dll

BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll

BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_06\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll

BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll

BHO: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\dealio toolbar\SearchSettings.dll

TB: The Weather Channel Toolbar: {2e5e800e-6ac0-411e-940a-369530a35e43} - c:\windows\system32\TwcToolbarIe7.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll

TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll

TB: Dealio Toolbar: {01398b87-61af-4ffb-9ab5-1a1c5fb39a9c} - c:\program files\dealio toolbar\DealioToolbarIE.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: @c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\5.0.1423.0\npwinext.dll

TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

EB: Ask Toolbar Quick View: {b0de3308-5d5a-470d-81b9-634fc078393b} - c:\windows\system32\shdocvw.dll

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [Google Update] "c:\documents and settings\thomas\local settings\application data\google\update\GoogleUpdate.exe" /c

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized

mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [KADxMain] c:\windows\system32\KADxMain.exe

mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe

mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"

mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide

mRun: [HPHUPD08] c:\program files\hewlett-packard\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe

mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe

mRun: [hpppta] c:\program files\hewlett-packard\hp precisionscan\precisionscan pro\hpppta.exe /ICON

mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb12.exe

mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"

mRun: [intelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"

mRun: [MaxtorOneTouch] c:\progra~1\maxtor\onetouch\utils\OneTouch.exe

mRun: [RetroExpress] c:\progra~1\dantz\retros~1\RetroExpress.exe /h

mRun: [MXOBG] c:\windows\MXOALDR.EXE

mRun: [searchSettings] c:\program files\dealio toolbar\SearchSettings.exe

mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [bing Bar] "c:\program files\msn toolbar\platform\5.0.1423.0\mswinext.exe"

mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume

mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

dRunOnce: [RunNarrator] Narrator.exe

StartupFolder: c:\docume~1\thomas\startm~1\programs\startup\grosse~1.lnk - c:\program files\permissiontv\bin\dmtray.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\1-clic~1.lnk - c:\program files\1-click answers\answers.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\audibl~1.lnk - c:\program files\audible\bin\AudibleDownloadHelper.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqthb08.exe

StartupFolder: c:\docume~1\alluse~1.win\startm~1\programs\startup\pageke~1.lnk - c:\program files\caere\pagekeeper30\system\PKJobs.exe

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: Answers... - file://c:\program files\1-click answers\html\atiemenu.htm

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_06\bin\ssv.dll

IE: {2E5E800E-6AC0-411E-940A-369530A35E43} - {A6790AA5-C6C7-4BCF-A46D-0FDAC4EA90EB}

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1214063172890

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h20264.www2.hp.com/ediags/hpfix/sj/en/check/xp/qdiagh.cab?326

Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll

Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll

Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

============= SERVICES / DRIVERS ===============

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 249424]

R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 299984]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-10 6127184]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]

R2 PermissionTVDownloadManager;PermissionTV Download Manager Service;c:\progra~1\permis~1\bin\dm.exe [2009-2-14 213053]

R2 XobniService;XobniService;c:\program files\xobni\XobniService.exe [2010-3-19 55016]

R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]

R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]

R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-22 136176]

S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2010-11-18 517448]

S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2008-7-7 20480]

S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2008-5-9 174336]

=============== Created Last 30 ================

2010-11-26 20:37:25 -------- d-----w- c:\docume~1\thomas\applic~1\Malwarebytes

2010-11-26 20:37:16 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-11-26 20:37:15 -------- d-----w- c:\docume~1\alluse~1.win\applic~1\Malwarebytes

2010-11-26 20:37:14 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-11-26 20:37:14 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-11-23 21:39:57 6273872 ----a-w- c:\docume~1\alluse~1.win\applic~1\microsoft\windows defender\definition updates\{7703d29b-4dcb-4150-bee7-58c8fff81cf4}\mpengine.dll

2010-11-18 19:19:34 -------- d-----w- c:\docume~1\thomas\locals~1\applic~1\PCHealth

2010-11-18 17:10:06 222080 ------w- c:\windows\system32\MpSigStub.exe

2010-11-18 13:39:09 -------- d-----w- c:\docume~1\thomas\applic~1\AVG10

2010-11-18 13:37:24 -------- d--h--w- c:\docume~1\alluse~1.win\applic~1\Common Files

2010-11-18 13:37:12 -------- d-----w- c:\docume~1\alluse~1.win\applic~1\AVG Security Toolbar

2010-11-18 13:36:03 -------- d-----w- c:\windows\system32\drivers\AVG

2010-11-18 13:36:03 -------- d-----w- c:\docume~1\alluse~1.win\applic~1\AVG10

2010-11-18 13:33:07 974848 -c----w- c:\windows\system32\dllcache\mfc42.dll

2010-11-18 13:33:07 953856 -c----w- c:\windows\system32\dllcache\mfc40u.dll

2010-11-18 13:31:10 617472 -c----w- c:\windows\system32\dllcache\comctl32.dll

2010-11-18 13:00:27 -------- d-----w- c:\windows\system32\wbem\repository\FS

2010-11-18 13:00:27 -------- d-----w- c:\windows\system32\wbem\Repository

2010-11-18 12:14:35 -------- d-----w- c:\docume~1\alluse~1.win\applic~1\MFAData

2010-11-06 16:37:34 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll

==================== Find3M ====================

2010-11-24 17:44:54 1080 ----a-w- c:\windows\AUTOLNCH.REG

2010-09-18 17:23:26 974848 ----a-w- c:\windows\system32\mfc42u.dll

2010-09-18 06:53:25 974848 ----a-w- c:\windows\system32\mfc42.dll

2010-09-18 06:53:25 954368 ------w- c:\windows\system32\mfc40.dll

2010-09-18 06:53:25 953856 ----a-w- c:\windows\system32\mfc40u.dll

2010-09-01 11:51:14 285824 ----a-w- c:\windows\system32\atmfd.dll

2010-08-31 13:42:52 1852800 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 16:10:31.95 ===============

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Please do the following to see if it resolves the issue: Post back and let us know please

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

  • Click on the Start button and select Control Panel
  • Click on Programs and Features
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

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