14luvmusic Posted October 29, 2010 Author ID:336251 Share Posted October 29, 2010 I can't check anything. I have Name, Size, Type and Modified which I am able to click on but I have Show in groups, Auto arrange and Align to grid which are grey and I can't click on them, is it one of them that I need to check. Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336254 Share Posted October 29, 2010 Nope, none of those.Will it start in Safe Mode? Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336256 Share Posted October 29, 2010 No it won't start in any of them. Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336259 Share Posted October 29, 2010 http://www.eset.eu/online-scannerGo here to run an online scannner from ESET.Click the green ESET Online Scanner button.Read the End User License Agreement and check the box: YES, I accept the Terms of Use.Click on the Start button next to it.You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then click Insall ActiveX component.A new window will appear asking "Do you want to install this software?"".Answer Yes to download and install the ActiveX controls that allows the scan to run.Click Start.Check Remove found threats and Scan potentially unwanted applications.Click Scan to begin. If offered the option to get information or buy software. Just close the window. Wait for the scan to finishUse notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txtCopy and paste that log as a reply to this topic. Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336261 Share Posted October 29, 2010 I'm guessing I have to do that on the infected computer do I? Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336262 Share Posted October 29, 2010 Lets try some commands from TaskmanagerOpen taskmanager > File > newin the open window type: DESK.CPL Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336266 Share Posted October 29, 2010 Yep. Display properties right? Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336267 Share Posted October 29, 2010 Yep. Display properties right?Yes. Does it have Show Desktop Icons Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336270 Share Posted October 29, 2010 Where would I find that? Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336273 Share Posted October 29, 2010 Did the Display Properties pop-up?What is it showing? Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336275 Share Posted October 29, 2010 The themes tab. I can't seem to find Display Desktop Items though. Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336280 Share Posted October 29, 2010 It should show themes / desktop / screensaver Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336284 Share Posted October 29, 2010 Open taskmanager > File > newin the open window type:CONTROL USERPASSWORDS2Look for your name and see if you have Administrator rights.Also see if there are any user names that you didn't create.Make sure Guest account is DisabledWhile we are ther, lets create a new user with Administrator rights Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336285 Share Posted October 29, 2010 Appearance and Settings, yes Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336286 Share Posted October 29, 2010 Is Desktop there? Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336289 Share Posted October 29, 2010 Yes sorry I was just adding to your list, yes its there. Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336296 Share Posted October 29, 2010 Click Desktop > Customize Desktop > General > Make sure My Computer has a check mark Next: Click the Web button > make sure nothing is checked..and make sure there isn't a check in Lock DeskTop IconsClose it and see if the desktop is showing.A reboot might be necessary Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336301 Share Posted October 29, 2010 I'm not sure which ones are which and which ones have been created by me because I don't remember creating any. The name on the start menu was always standalone and whether thats on default I don't know. But next to that name it has Adminstrators; Users under the Group column. Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336304 Share Posted October 29, 2010 Do this first:Click Desktop > Customize Desktop > General > Make sure My Computer has a check mark Next: Click the Web button > make sure nothing is checked..and make sure there isn't a check in Lock DeskTop IconsClose it and see if the desktop is showing.If not then create a new user:Do you see an option to create a new user?If so do so and reboot > login as that new user name.Let me know what we have now. Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336306 Share Posted October 29, 2010 I can't see an option for a new user. Do I click on an existing one and rename it? Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336308 Share Posted October 29, 2010 I can't see an option for a new user. Do I click on an existing one and rename it?Just click on yours and make sure you have administrator rights.Also on the Administrator account, set a password for that account. One you WON'T forget.We might need a different command to create a new user Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336313 Share Posted October 29, 2010 I found new user. It's in the group membership that I check Other then click on Administrators, right? Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336316 Share Posted October 29, 2010 I found new user. It's in the group membership that I check Other then click on Administrators, right?Yes. Create a new user with Admin rights and a password that you WON'T forgetAlso be sure you do this:Click on yours and make sure you have administrator rights.Also on the Administrator account, set a password for that account. One you WON'T forget.When you get to the Windows login you'll need to select the user you want and use the password to login.I know it's a pain doing that but it's alot safer in the long run. Link to post Share on other sites More sharing options...
14luvmusic Posted October 29, 2010 Author ID:336320 Share Posted October 29, 2010 Still the same. No desktop same error. Link to post Share on other sites More sharing options...
LDTate Posted October 29, 2010 ID:336321 Share Posted October 29, 2010 Reboot and login as the new user Link to post Share on other sites More sharing options...
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