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CMD high memory usage

Marthy
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Marthy

Marthy

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Good Day! 

I encountered this issue for a few weeks now. I followed the steps I saw in the forum up until the usage of Avast antivirus, since I do not have one. I only use the free malwarebytes and windows defender. Any help would be much appreciated! God bless!

 

See below the diagnostic attachments 

image.thumb.png.aa3586e15a72be20b71753f714a140d1.png

Addition.txt FRST.txt Malwarebytes Scan Report 2024-09-07 135246.txt

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JSntgRvr

JSntgRvr

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Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

The following Fix will empty these folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin
  • Hosts file will be reset

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saved as C:\Users\Marthy Malveda\Downloads\Downloaded from the Web\FRST64.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply
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Marthy

Marthy

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Thanks for the response! I did the fix and here is the file regarding that matter: Fixlog.txt

Btw, this is what shows when I tried downloading it in their website. So, I followed what you said and emailed them.

image.thumb.png.e1bf8768ec15023ed8b49b9f3eab648c.png

As of this moment, I'm still waiting for Dr.Web's reply to my email regarding the download of Dr.Web CureIt!

I will update you and send the logs ASAP.

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Marthy

Marthy

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4 minutes ago, Marthy said:

Thanks for the response! I did the fix and here is the file regarding that matter: Fixlog.txt

Btw, this is what shows when I tried downloading it in their website. So, I followed what you said and emailed them.

image.thumb.png.e1bf8768ec15023ed8b49b9f3eab648c.png

As of this moment, I'm still waiting for Dr.Web's reply to my email regarding the download of Dr.Web CureIt!

I will update you and send the logs ASAP.

PS. I do not have the financial capability to purchase the Dr.Web CureIt! services.

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JSntgRvr

JSntgRvr

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Lets try another scanner:
Please run the following ESET Online Scanner and perform a Full Scan
 
Click the following link to save the installer for ESET Online Scanner
https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get started.
  • When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
  • On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
  • When prompted for scan type, Click on the Full Scan button
  • Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
  • Have patience.  The entire process may take a few hours or more.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log and give it a name and location you remember.
  • If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
  • Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.


 
Note: If you do need to do a File Restore from ESET please follow the directions below
[KB2915] Restore files quarantined by the ESET Online Scanner version 3
https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner
 
Please attach the ESET scan log you saved at the end to your next reply
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Marthy

Marthy

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Unfortunately, I ran into some issues using ESET Online Scanner. I can't conduct a full scan since this warning always pops up. I tried restarting my internet router and my personal computer a couple of times. Yet, it didn't work. Is there an alternative software that I can use?

 image.thumb.png.fbf92a1822271803615dc0d4a679cdc5.png

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JSntgRvr

JSntgRvr

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The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.
 
There are two versions, the 64-bit and the 32-bit version of MSERT.exe . Be sure you save the correct version for your system.
 
https://learn.microsoft.com/en-us/microsoft-365/security/intelligence/safety-scanner-download?view=o365-worldwide
 
Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

  • Launch MSERT.exe
  • Accept the agreement terms of Microsoft
  • Select CUSTOM scan
  • Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.
 
Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run. Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.
 
 
This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)
 
The log is named MSERT.log
 
the log will be at
 
C:Windows\debug\msert.log
 
Please attach that log with your reply. It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.
 
That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Edited by AdvancedSetup
Corrected font issue
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Marthy

Marthy

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11 hours ago, JSntgRvr said:

Stay away from cracked software.

How is the computer doing?

It has significantly improved compared to last time and I really appreciate the help you've given me for the past few days. I will take your advice to heart and will refrain from using cracked softwares.

This is how it looks like: image.thumb.png.4b793cfb937b838d316015e069583e63.png

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JSntgRvr

JSntgRvr

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Lets cleanup.

Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10/11 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Delete Restore Points

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

Malwarebytes Browser Guard

uBlock Origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal.

Regards.

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