Jump to content

Recommended Posts

Dear Ladies and Gentlemen,

I hope this message finds you well. I represent Protectstar Inc.. We have received reports by multiple users that your Malwarebytes product for Android (org.malwarebytes.antimalware) detects our Antivirus AI app (server version; download https://www.protectstar.com/download/android/antivirus/antivirus.apk) as threat.

This is had not been the first time and a final feedback from your side is still missing:

We would appreciate it if you could provide us with more information regarding this detection. Our team takes security matters seriously, and we are committed to ensuring the integrity and safety of our software. Any insights or details you can share about the flagged detection would be invaluable in our efforts to address and resolve this matter promptly.

Thank you for your attention to this issue, and we look forward to your response.

Best Regards,

 

 

Screenshot_20240304_103905_Malwarebytes.png

IMG-20240225-WA0002.jpeg

Link to post
Share on other sites

  • Staff

Good morning,
the detection is absolutely not from a rule that aims to block your product, but rather from generic patterns that are common to potential threats.
In any case, we will be adding an exclusion for your product in the upcoming definition releases.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.