Query on scan results

[John A]

I ran an advanced scan and on a USB drive E: it found 3 minor issues in the E: drive recycle bin.  The report said "No Action By User" for each event.

Nothing was quarantined.

It says "no Action By User", but I wasn't asked what action to take?

From the detection history, there doesn't seem to be a way of getting Malwarebytes to remove the threats.

Report 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 18/10/2023
Scan Time: 9:30 AM
Log File: d58cecda-6d3c-11ee-96fe-382c4abd2e03.json

-Software Information-
Version: 5.0.12.75
Components Version: 1.0.1050
Update Package Version: 1.0.76299
License: Premium

-System Information-
OS: Windows 10 (Build 19045.3570)
CPU: x64
File System: NTFS
User: DESKTOP-U4N5MN0\xxxx

-Scan Summary-
Scan Type: Custom Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 926761
Threats Detected: 3
Threats Quarantined: 0
Time Elapsed: 58 min, 16 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
File system: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 3
PUP.Optional.ASK, E:\$RECYCLE.BIN\S-1-5-21-1905651273-2846927917-2202233320-1004\$RA6JYQE\xxxx\DOCUMENTS\DOWNLOADED SOFTWARE\CUTEPDF\CUTEWRITER.EXE, No Action By User, 1709, 992342, 1.0.76299, , ame, , 33A5B53825E6DEF2073DF020E4266921, C25E751C467B09A3D7CA10159B91D7A76EB8A9BC883D5C1EE894B4F3027E26A3
Generic.Malware.AI.DDS, E:\$RECYCLE.BIN\S-1-5-21-1905651273-2846927917-2202233320-1004\$RA6JYQE\xxxx\DOCUMENTS\DOWNLOADED SOFTWARE\WINDOWS-MOVIE-MAKER-2012.EXE, No Action By User, 1000002, 0, 1.0.76299, 9EB7994F1ADF4843B155A873, dds, 02521106, C64724F45D7998066E8DC10DF5EA35A6, F51F05E0F71158FABA15F4D87CBE84DE92A9576BA97AD7C8EC88A9F496998778
PUP.Optional.ASK, E:\$RECYCLE.BIN\S-1-5-21-4095081920-1395479883-2020968024-1001\$ROGUMLT\DOWNLOADED SOFTWARE\CUTEPDF\CUTEWRITER.EXE, No Action By User, 1709, 992342, 1.0.76299, , ame, , 33A5B53825E6DEF2073DF020E4266921, C25E751C467B09A3D7CA10159B91D7A76EB8A9BC883D5C1EE894B4F3027E26A3

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)

(end)

 

 

 

[Scottmh]

@John A Thanks for all of the information. If you could run the Support tool and attach those logs it will be helpful as well. You can find it here https://support.malwarebytes.com/hc/en-us/articles/360038522234-Repair-Malwarebytes-for-Windows-with-the-Malwarebytes-Support-Tool Thanks!

Edited October 19, 2023 by Scottmh

[John A]

PM'd

[Scottmh]

Got it, thanks!

[Scottmh]

Hi @John A . The initial analysis of your logs by Dev was inconclusive. Could you reproduce the issue with debug lgging enabled - Settings / General / Event log data and then again grab the MBST logs with the Support Tool but also MbamService log ? These logs will hopefully provide the info Dev needs to get to the root of what you experienced.

As always, thanks for your help!

[John A]

Cannot reproduce.  I ran scan again and it worked normally, it found 6 detections which I was able to Quarantine.

Using Version: 5.0.13.84
Components Version: 1.0.1053
Update Package Version: 1.0.76538

The only difference was that since my original post there have been a few MB updates.

[Scottmh]

Ok. Since you ran the scan again and it worked normally, is sounds like the issue has been resolved. If you experience this again please let us know.

Thanks and have a great day!