Mysterious Closing

[dalepbaker]

I am using the latest verion of Malwarebytes Premium Beta

Sometimes when I hit the red X in top right corner to close Malwarebytes, it also closes Malwarebytes running in the System Tray

[icolcear]

Hi @dalepbaker. 

Can you please gather some logs from your computer.

To begin, please do the following so that we may take a closer look

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply
• Also, if you find a crash dump file at this location C:\Users\YourUser\AppData\Local\CrashDumps\Malwarebytes, please upload it to a service like wetransfer.com and attach it as well.

Thank you :)

[dalepbaker]

I need your email to use wetransfer

[dalepbaker]

mbst-grab-results.zip

[icolcear]

Hey @dalepbaker, I looked at your logs, and I know what's going on. We already have a fix for this internally, which will be released with the next update.

Thank you for your feedback! :D