DonThibault Posted March 27, 2020 ID:1369296 Share Posted March 27, 2020 Hi, i just runned for the 1st time Malwarebytes on my MacBook pro, Mojave’s 10.14.6 I now have no internet access, despite of having the WiFi turned on and apparently connected. What can I do? Link to post Share on other sites More sharing options...
Massimiliano Posted March 27, 2020 ID:1369313 Share Posted March 27, 2020 (edited) Waiting for other instructions try to boot in safe-mode by following this Apple support article How to use safe mode on your Mac and see if in that case the problem is solved Quote The problem is almost certainly caused by the malware having changed your network settings to use a proxy server so that your network access could be monitored. Check System Preferences->Network->Advanced button->Proxies tab to see if anything there has been set. Take good notes on anything you find there before disabling so that you can report your findings back here. Also check the DNS tab to see if anything there has been modified. If you want you can also read this article Upload logs to your ticket using the Malwarebytes Support Tool for Mac and Submit a request to technical support I hope I was helpful Edited March 27, 2020 by MAXBAR1 added information Link to post Share on other sites More sharing options...
Staff adas Posted March 27, 2020 Staff ID:1369319 Share Posted March 27, 2020 Hi @DonThibault, Please let us know if below instructions did resolve the issue or not. Link to post Share on other sites More sharing options...
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