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ERR CONNECT RESET on moving within some sites

Kiousfedra
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Kiousfedra

Kiousfedra

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Recently, I started getting "ERR CONNECT RESET" when trying to move within some sites, not all. Now FB is extremely slow in loading within the site as well. Whatever the problem, it doesn't slow the loads to sites. The problem doesn't seem to affect AOL email, or Yahoo sites. I have done the Key R, inetcpl.cpl, Connedtions tab, and the "Auto delete settings" is checked correctly. I've done deep scans with Malwarebytes and it finds no issues on the computer. I've run System Mechanic to find and repair everything like histories, registry problems, etc. and defragmented the hard drive, but nothing fixes this problem.

At this point, I can't click to the "Pay Bills" within my credit union site to pay my bills online. 

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nasdaq

nasdaq

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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions


 

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nasdaq

nasdaq

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Hi,

Remove this program in bold via the Control Panel > Programs > Programs and Features.
DriverUpdate (HKLM-x32\...\{B6F57EFA-7F52-4349-B7C9-2E6AB01353B7}) (Version: 2.4.2 - SlimWare Utilities, Inc.)

p.s.
This program may have been removed as there are no other entries in your logs.
====

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.

fixlist.txt

Edited by nasdaq
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Kiousfedra

Kiousfedra

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I'm lost. I tried to delete the driverupdate file and the system says it was not there. 

I clicked on the 'fixlist.txt' thingy above and apparently is downloaded to notepad? It gave me no option to store it in C:Users\Craig\Downloads. I can find the file and fine the FRST program, but the fix text file isn't in the same folder and I don't know how to move it. When tried to run the FRST program is says the file is not in the same folder.

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Kiousfedra

Kiousfedra

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Me again. I figured out the problem. I had clicked on the fix file twice. Deleted the original leaving the one with suffix (1). I finally found the file URL in the properties and saw it was in the same folder as the program but the program didn't recognize it. I changed the suffix (1) to txt and the fix program ran. Couldn't attach the file forever, finally had to signin again to get the attach file thing to work.

Fixlog.txt

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nasdaq

nasdaq

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Hi,

I just tried the instructions in my Windows 10 and it works.

Quote

The Microsoft button with 'C' doesn't bring up the admin function

.

It should be the Microsoft button + R


2] Remove Proxy : 

Press Windows Key + R then type inetcpl.cpl and hit enter to open Internet Properties. (note no double quotes"
Next, Go to Connections tab and select LAN settings.
Uncheck Use a Proxy Server for your LAN and make sure “Automatically detect settings” is checked.
Click Ok then Apply and reboot your PC.

Let me know if it works.

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Kiousfedra

Kiousfedra

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Sorry, no, I've done this several times. It's been on 'Automatically detect settings' all along. I just reversed checking proxy and okay, then again to uncheck proxy and check it back to Auto but it still doesn't fix the problem. Whatever the problem is, it really screws up FB in odd places and won't let me go to the 'pay bills' subroutine in my credit union site. AOL mail, KDP sites work just fine. I can't make sense of it.

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nasdaq

nasdaq

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Hi,

Your program may have been corrupted - Remove and re-install Firefox

Before proceeding save your Bookmarks. (Export)
https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Firefox Password manager - Import your passwords.
Password Manager - Remember, delete, change and import saved passwords in Firefox
https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_protecting-your-passwords

If the problem persists in Firefox and you are Syncing with other Devices reset it.
https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

When all is well you can re-sync your devices.

Clean the Firefox Cache.
https://kb.iu.edu/d/ahic#firefox

Remove Firefox using the instructions one this page.
https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Restart the computer normally.

Install the latest version of the application.
https://www.mozilla.org/en-US/firefox/new/

Import your Bookmarks. Same link as the Export function above.

Restart the computer normally.
<<<>>>

How is it now?

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Kiousfedra

Kiousfedra

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Oh wow, this is way over my head. First, I use Chrome not Foxfire. I dare no start messing with the operating system. I can't even follow all those save this and that stuff and import it back etc. I'm not much of a techie. I can't afford to screw this machine up totally. I don't store my passwords anywhere, either. I don't know what to do. I do appreciate all your efforts to help.

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nasdaq

nasdaq

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Hi,

Let see if removing the proxy will solve the problem.

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.
===

p.s.
Sorry about the Firefox instructions. You said the you had t" really screws up FB in odd places" so I took it from granted that it was your default browser.

Let me know if both browsers are still giving you the same problem. 

fixlist.txt

Edited by nasdaq
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Kiousfedra

Kiousfedra

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The problem is the same still.

No, different 'things' screw up in FB like very long or no response entries, click or posting in PMs. Sometimes it works a bit better after I've had the site up ten or fifteen minutes. Wonder if two programs are conflicting? I do have Malewarebytes Premium and System Mechanic.

The worst problem for me is that this problem won't let me go to subroutines within some sites like 'pay bills' function in my credit union site. I get the frown box and ERR CONNECT RESET. I have noticed on some sites that screen flashes up before it goes to the designated page.

The computer runs on Google's Chrome, no Foxfire.

 

Fixlog.txt

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Kiousfedra

Kiousfedra

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I hate to be such a dummy, but this is getting into things deeper than I feel I understand or can find my way back out of. Those instructions are for Windows 7 & 8. The Microsoft button + 'C' gets no response in Windows 10. I did a search on 'run as administrator' and got all kinds of suggestions taking me deeper into this than I understand. I couldn't find an administrator command box etc. This is just over my head. 

I have taken up too much of your time. If you can and would be willing to do so, I'd be happy for you to take remote control of this unit and see if you can find the problem directly. If not, I think we've gone as far as I can without my screwing up this machine totally. 

Thank you so much for your time and assistance!

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nasdaq

nasdaq

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Hi,

I'm sorry we do not service computer using a remove control.

As for you note on 

Quote

Those instructions are for Windows 7 & 8. The Microsoft button + 'C' gets no response in Windows 10

The instructions are Microsoft button (the Window button)  and while holding it down press the R key.

Not the C key.

Can you get to it?

p.s.

 

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